[SunRescue] Your not gettin' em!

[Ken Hansen]

HiTechCafe has very *good* customer service - they simply did not want to sell 300 +/- drives at 10 cents on the dollar because someone made a typo.

If you made a typo in an ebay listing and offered your SS/5-170 with a "buy it now" price of $35, not $350 - would you simply smile and hope that fellow comes back and buys something from you next time?

Probably not - you'd be out $315, and all because of a typo.

How about if you were to sell your car - but instead of putting the price of $35000, you put down $3500 - would you still sell the car for the advertised price? Why not, that is the price of doing business, accoriding to your note below...

This error would have cost them $180 x 250 drives (conservative count), or $45K. They can't simply "absorb" that kind of loss, that may be 2x what the fellow that made the typo will make all year!

In the abstract, you may have a point, but in the meatspace we all occupy, they are being reasonable, IMHO. Your opinion differs, and you are free to frequent other retailers, but it is (I suspect) the opinion of most on this list that HiTechCafe is a quality operation, offering good-to-great deals on useful items for many of us.

My 9 Gig IBM SCA drives (1") for $69 is a good deal, IMHO, and I will continue to shop there.

------Original Message------
From: "Devin L. Ganger" <devin at thecabal.org>
To: rescue at sunhelp.org
Sent: March 26, 2001 8:19:08 PM GMT
Subject: Re: [SunRescue] Your not gettin' em!


On Mon, Mar 26, 2001 at 02:31:31PM -0500, Matthew Haas wrote:
 
>  I'd personally understand and free them of any ugly legal mess simply
> from their past record... now if they were like SuperSellers than I'd
> probably consider otherwise. But do we really want to risk causing trouble
> for a pipe-dreamed price on drives that are still worth much more than
> $19?

Then they need to simply say, "Yup, we screwed up.  Rather than take an
ethically distasteful but legally OK way out, we'll stand by it and take
it in the shorts this time."

This is part of the cost of doing business.  When you screw up, you take
it with a smile and the customer goes away happy.  But the customer
comes back.

As it is, all the justification and whinging I've gotten from them via
email this morning goes very far to insure I'll never, ever deal with
them again.  I'd never heard of them before now, and they certainly have
done nothing to distinguish them positively in my mind from all the
other web stores with screamin' deals.  In fact, those other guys have
good customer service.  These folks don't.

-- 
Devin L. Ganger <devin at thecabal.org>
find / -iname *base* -exec chmod us:us {} \;
_______________________________________________
rescue maillist  -  rescue at sunhelp.org
http://www.sunhelp.org/mailman/listinfo/rescue