[geeks] FYI - great HP printer tech support page

[Bill Bradford]

On Fri, Sep 22, 2006 at 02:52:38PM -0500, Michael Parson wrote:
> The
> guy that answered the 800 number at HP support didn't even pause when I
> asked him how much heat the printer gave off, "You want that in calories
> or BTUs?  Operating or in standby?"  Then he spit out the answer.  I
> don't even know that he had to look it up.  

You can still occasionally get good service like that.  A couple of years
ago, I needed to find out the pinout for the serial console port of an old
nStor CR8E SCSI RAID array so I could reconfigure it.

I emailed customer service.  They said yeah, that's an ancient product,
but we'll see what we can do.

Within 24 hours I was corresponding with one of the people that *designed
the array* (who didn't even work there anymore, if I remember correctly), 
and shortly got the manual and engineering drawings for the console cable 
via email.  

http://www.mrbill.net/nstor/small-pinout.jpg

(two days after I built a cable, I *found* the damn cable...)

Bill

-- 
Bill Bradford 
Houston, Texas