[geeks] News server access

[joshua d boyd]

On Mon, Aug 13, 2001 at 12:13:59AM -0400, Ken Hansen wrote:
> Oh, and tech. support was *great* when I set up my DSL account - they set
> callback timers to follow-up with me and see if my problem was resolved,
> also got direct extensions to most folks I spoke with (for follow-up, if
> needed).
> 
> Of course, every call started out with "Let's check your software
> installations, click on the start button and select control panel..."

Their tech support was great at resolving my initial installation issues
(although the issues were caused by their software crashing on a fresh
win98 box at an inoportune moment).  Their tech support is better than
what it used to be.  I sat around listening to friend trying to get
support, and those friends had a terrible time, which was particularly
aweful since the DSL was needed for a home business.

-- 
Joshua D. Boyd
http://www.cs.millersville.edu/~jdboyd/