[rescue] Good-Bad Support Stories

[Andrew Weiss]

On Thursday, July 11, 2002, at 12:14 PM, Leslie Connally wrote:

> Ten
> * Called Portmaster (B4 Lucent) Need a SW CD? docs, SW Radius SW.. Have 
> two
> boxes? Here.. well send you two CDs...
>
> * Called Lantronix.. need a CD.. here. Have a problem?.. email us...
>
> * Ascend (B4 Lucent)  (used to be) ftp.ascend.com...EVERYTHING YOU 
> NEED......
> _______________________________________________
> rescue list - http://www.sunhelp.org/mailman/listinfo/rescue
>
>

Much as I hate to say it I'll have to put parts of Microsoft in the 10 
category.  Call them for a missing CD ... give license key or such... CD 
sent... no-charge.  Called them with my ISBN number of my Cert training 
book because I lost the CD... no questions asked... replacement CD 
sent.  All I had to do was register the book once I got it.  I even 
called once to get an activation key for Office (to make my 3rd install 
of a single-use product... I figured I was safe because I was just 
switching machines...they only asked... done).  I know better than to 
call them for tech support, however... :-) (I could probably fix most of 
their things better than their technicians....at least the first-line of 
them)

-Andrew
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"Oh good... my dog found the chainsaw." -- Lilo