[geeks] Opinions on T-Mobile and Verizon

[Nick B.]

I've also had good luck with t-mobile and various random GSM devices.  I don't
have the nice plan though, they like everyone charge a fotune for unlimited
data plans.
	Nick
On Mon, Nov 26, 2007 at 01:00:03PM -0800, Nadine Miller wrote:
> Michael Parson wrote:
> 
> > T-Mobile Support has always been very helpful, even with helping me get
> > my unsupported T680 working on their network.  The SIM card I'd had
> > since the VS days would not work in it and they recommended I go in to a
> > store-front to get a new card.  The guy in the store swapped it out and
> > activated it, no money changed hands (nor any fees attached to my next
> > bill).  They did all this knowing full well that I was using it in an
> > unsupported phone.  The guy in the store even played with the phone for
> > a little bit and wanted to know where I'd gotten it, he liked it better
> > than the units that were offered by T-Mobile.  The biggest thing I like
> > about them is that they don't treat their customers like crooks and they
> > don't try and nickle-and-dime you for every little feature you ask for,
> > like I've heard of people complaining about other companies' offerings.
> 
> I completely agree with this assessment.  Not all the store people are 
> knowledgeable, but they are helpful and will call up support if they 
> can't figure stuff out with you face-to-face.
> 
> I also have a grandfathered plan which is has a huge number of 
> minutes--more than what we need now--but I've never been hassled by 
> customer service to try to get me to switch to something more lucrative 
> for T-Mo.  I've used three non-T-mobile unlocked GSM phones on my plan 
> with zero issues.
> 
> We've never had any sort of billing issue with T-Mobile, either, nor did 
>   any of our customers when we were running the store.  I can't say that 
> for the customers that were using other carriers.
> 
> =Nadine=
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