[geeks] Why I hate Verizon Online

[Michael Parson]

On Tue, Dec 05, 2006 at 10:55:53AM -0500, Phil Stracchino wrote:
> Rick Hamell wrote:
>> On 12/4/06 8:43 PM, "Phil Stracchino" <phil.stracchino at speakeasy.net>wrote:
>>> "That's not what I wanted.  I chose 'Other Operating Systems'.  Can you
>>> transfer me to your Unix support group please, or escalate me to a level
>>> 3 engineer in the NOC?  I've talked to them before, they were helpful."
>>> "We only support Windows and mac.  We don't have a Unix support department."
>>> "Yes you do!"
>>> "No, we don't.  We only support Windows and Mac."
>>> "I've talked to them before!  Several times!"
>>> "No you didn't."
>>
>> I had this exact scenario with one of their techs. Then the girl started
>> insisting that I reformat the machine and put Windows on it.
>
> I'm really not certain whether these people are just plain stupid, or
> actually believe that only Windows works on computers.

Doesn't one imply the other?

-- 
Michael Parson
mparson at bl.org