[geeks] Re: Help me convert a computer illiterate to an iMac!

[Shawn Wallbridge]

Bryan Fullerton wrote:

> (still catching up)
>
> On Monday, January 6, 2003, at 10:53 PM, Bill Bradford wrote:
>
>> For the kind of service/support you get with Applecare, I think its 
>> worth it -
>> for someone that may pay $2K for a new machine, knowing that it 
>> *will* be
>> in good working condition for the next 3 years is worth $250-350.
>>
>> I know of a couple people who had repeated problems with G4 Cubes, and
>> finally Apple said "will you take an 800Mhz Tower in exchange for your
>> 450Mhz Cube?"  Of course, the people said yes, and ended up with faster/
>> better machines.
>>
>> I also know (personally) a guy who had a Pismo laptop.  One of the
>> batteries *caught fire*.  He emailed Apple about it just to see what
>> they would do (non-Applecare, etc).
>>
>> Apple contacted him REAL quickly, and said "If you let us take that
>> Pismo for examination as to what caused that, we'll give you a brand
>> new 600Mhz PowerBook G4 Ti".  Of course, he took that deal.
>
>
> So... are both those examples with AppleCare? Or one under AppleCare 
> and the other not? If the latter, it seems a good argument for not 
> getting AppleCare, if you're getting as good service either way...
>
> Bryan
> _______________________________________________
> GEEKS:  http://www.sunhelp.org/mailman/listinfo/geeks

I have heard of a few people the had Pizmo's getting TiBooks in 
exchange. But only where the Pizmo battery caught fire. I think it was 
done to keep the person quite (I believe they had to sign liability 
waivers and possibly NDA's).

But I could be wrong.

shawn