[geeks] Re: Help me convert a computer illiterate to an iMac!

[Bryan Fullerton]

(still catching up)

On Monday, January 6, 2003, at 10:53 PM, Bill Bradford wrote:

> For the kind of service/support you get with Applecare, I think its 
> worth it -
> for someone that may pay $2K for a new machine, knowing that it *will* 
> be
> in good working condition for the next 3 years is worth $250-350.
>
> I know of a couple people who had repeated problems with G4 Cubes, and
> finally Apple said "will you take an 800Mhz Tower in exchange for your
> 450Mhz Cube?"  Of course, the people said yes, and ended up with 
> faster/
> better machines.
>
> I also know (personally) a guy who had a Pismo laptop.  One of the
> batteries *caught fire*.  He emailed Apple about it just to see what
> they would do (non-Applecare, etc).
>
> Apple contacted him REAL quickly, and said "If you let us take that
> Pismo for examination as to what caused that, we'll give you a brand
> new 600Mhz PowerBook G4 Ti".  Of course, he took that deal.

So... are both those examples with AppleCare? Or one under AppleCare 
and the other not? If the latter, it seems a good argument for not 
getting AppleCare, if you're getting as good service either way...

Bryan