[geeks] HP announces EOL for AlphaServer systems

[Michael Parson]

On Sat, Nov 12, 2005 at 05:14:14PM -0500, der Mouse wrote:
>> One of the drive manufactuers insists that you run their diag
>> software on the drive and send them the diag code before they'd RMA
>> it.  That was a pain, esp when the drive wouldn't even spin up.
>
> I'd expect that to get them in trouble, since not everyone will have
> anything their diag software will run on; demanding that the customer
> buy a new machine to their specs before they'll honour the warranty
> sounds like the sort of thing that needs slapping down.
>
> Which manufacturer was this?  I'd like to know whom to avoid.  (Or has
> the policy changed by now?)

Don't remember, it was either Maxtor or WD, been a couple of years since
I had to do that.  I did have one drive that did work enough to spin up,
but would give a bad error code, so I just kept that one handy and fed
them that for future RMAs.

-- 
Michael Parson
mparson at bl.org