[SunHELP] John DeSanto/Bsg/MetLife/US is out of the office.

[John DeSanto]

I will be out of the office starting  10/25/2002 and will not return until
10/29/2002.

I will be out of the office from Friday, October 25, until Tuesday, October
29 2002. Please refer to the following contact information list if you need
configuration related assistance, otherwise, I will respond to you when I
return on Tuesday, October, 29, 2002.

In an emergency, Please contact me via pager, otherwise refer to the
following escalation paths.

Thanks,
John

Topics Requiring Attention

Configuration Requests: Please use the Configuration Web Site
http://cct/config/requests.asp to submit any type of service requests.

Please contact the following persons for the respective areas of inquiry.

MetCare Production Support - Christopher Kennedy (570) 906-6094 or William
Kirchner  (570) 906-6275

MetCare Development Support - Christopher Kennedy (570) 906-6094

Witness Application Client or Server Issues Michael Fajardo (570) 906-6051
or Brandon Griffiths (908) 253-1330

Aspect / RTA - Brandon Griffiths (908) 253-1330

MetCSW Development Support - Michael Fajardo (570) 906-6051

General CCT Configuration Related Questions - Christopher Kennedy (570)
906-6094 or Brandon Griffiths (908) 253-1330

Configuration Request Application questions -  Brandon Griffiths (908)
253-1330

PVCS Admin / DCM Questions  - Brandon Griffiths (908) 253-1330

CCT Website Support / Questions - Brandon Griffiths (570) 587-6126

Rational Toolset Configuration Support - Brandon Griffiths (908) 253-1330,
or Christopher Kennedy (570) 587-6094

Service Soft Administration - Brandon Griffiths (908) 253-1330

Management Escalation Path for Any Issues : Contact Brian Boyle (908)
253-2560

Any other issues, questions, or low priority items can be communicated to
me via Lotus Notes



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