[Sunhelp] a vent about sun service

[ward at zilla.nu]

It would help if Sun actually sent out their own folks and not the infamous
Decision-1 teams.

Reagen "Glad they're bankrupt" Ward

On Tue, May 30, 2000 at 06:32:35PM -0400, Bob C. Ruddy wrote:
> On Tue, 30 May 2000, Bill Bradford wrote:
> 
> ->Not only cant they get a simple thing like a replacement E220R motherboard
> ->shipped out, they cant even use the right shipper (that we paid extra to
> ->use for priority) and then the parts arent delivered when promised.
> ->
> ->*sigh*  Does it get any better?
> 
> no it gets worse. were I work we have a gold contract, since I'm located
> about 1000 miles from the servers I actually admin we rely pretty heavy on
> sun on site support for trouble shotting. We were seeing alot of scsi
> errors on a 450, weren't real sure if it was the controller, or back
> plane, or drive. The sun "engineer" they sent out was an idiot, we had to
> do the trouble shotting for him step by step over the phone. Finally after
> 4-5 hours we isolated that it was either the back plane or ribbon cable
> that connects the back plane to the controller. Tells me it will take
> about 2 hours to get the parts. 3 hours later I get a call saying he
> ordered the wrong part. :( 3 hours after that he finally has the right
> back plane but the problem still exists and realize it is the ribbon
> cable, which he didn't think to order. Another 3 hours and the problem is
> finally solved. :(
> 
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"Power corrupts. Absolute power is kind of neat." 
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