[Sunhelp] call tracking software

[Dexter-Al Eugenio]

thanks.....

yup its more of the trouble ticket system. but i need a freeware package,
much better if i won't compile it, :) fat chance. i can't settle for
licensed softwares right now.


dex

On Thu, 2 Mar 2000, Parris B. Wood wrote:

> 
> >> is there a freeware that tracks calls? sort of a database where you input
> >> all clients and their problems. i've already seen REQ. i'm looking for
> >> other alternatives.
> 
> 	I'm not sure what you want? Do yo want some sort of Telco solution
> that interacts with the office pbx, pulls caller id stuff and cross
> references that to username data (So you could say, ``hi so-and-so thanks
> for calling...''). Those are definetly $$$ solutions.
> 
> 	You mention req, so I assume you really want a trouble ticket
> system for support staff. Bill's recommendation is pretty sound.
> 
> 	I've tried WebTTS is was cool while it worked. I'm looking forward
> to the TTS system Brandon Black of MCIWorldCom is writing. It should go
> beta this month. That being said the current shop uses TTSv7 we got from
> somewhere in switzerland. I've got a ton of TTS programs in my bookmarks. 
> Email me off-list and I'll dump them for you. 
> 
> >Keystone, from www.stonekeep.com.  Its really nice. (free too)
> 
> 	Its a very slick program, sadly if your using it in any type of
> commercial environment its going to cost alot. I think $500 per user past
> 5 conncurrent users. I believe ISP use falls under commercial use. If
> thats in your budget I'd say go for it since its probally the closest
> thing out their to a decently featured *support* tracking system.
> 
> -
> Parris Wood
>  pwood at wilma.widomaker.com.
> 
> 
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> SunHELP maillist  -  SunHELP at sunhelp.org
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> 

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DEXTER-AL EUGENIO			Sun Microsystems Philippines, Inc. 
Sun Certified System Administrator	office: (632) 867-1298/1238/1389
Systems Enginer				fax: (632) 810-7280
Technical Support Group 		e-mail: dex at sun.com.ph
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