[Sunhelp] a vent about sun service

[John Kennedy]

Alex,
Wouldn't that be a better rant for the local company.  I have dealt 
with FE's from 2 different companies over the last 3 years and have 
found them to be very competent.  I would call Sun and let them know 
how bad the local FE was.  If you don't tell them they can't fix the 
problem.
John

>>>>>>>>>>>>>>>>>> Original Message <<<<<<<<<<<<<<<<<<

On 6/9/00, 10:52:07 AM, "Alex Campoe" <campoe at usf.edu> wrote regarding 
RE: [Sunhelp] a vent about sun service:


> Here's my horror story. Our Director's desktop breaks down, we need to
> replace the motherboard. Place the call to Sun, they send their local 
tech
> support over to look at the machine. After (what felt like) 2 hours, 
he
> finally figures out how to open the pizza box. First words out of his 
mouth?
> "Wow! Is that the CPU?"

> At that point, I went home for the day.

> ----
> J. Alex Campoe - Associate Director, Systems
> Academic Computing
> University of South Florida
> Phone: (813) 974-1796
> Fax: (813) 974-1799


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