[rescue] U1 fan FCO details (called sun today)

[Carl-Johan Schenstrom]

On Thu, 20 Jun 2002, Bill Bradford wrote:

> Opened a ticket w/Sun this morning about the U1 fan/heatsink FCO.
>
> When I first talked to the engineer, he said that since the system was
> out of warranty, it would be a time and materials issue (e.g., cost me
> money).  I told him that I'd had a few friends who had thier boards
> replaced at no cost out of warranty.  He said he'd check on it and call me
> back.
>
> Here's the ticket I submitted (with address, etc not listed):
>
> Hardware Platform: Ultra 1
> Serial Number: 719f121c
> Part Number(s) and Quantity: Motherboard serial # 501 1432 6004225
> Has heatsink/fan; need to replace motherboard according to FCO #A0089-1
> Part Description: Ultra 1 motherboard
>
> Here's his response on the ticket:
>
> FCO is still active and their are no clauses dealing with T&M within it
> to deny the customer a system brd
>
> He called me back and said that since the wording on the FCO was vague, they
> were going to go ahead and send me a board at no charge (I have to return the
> old one, of course).  They're sending me a 501-2486, which comes up as a
> U1/170E board; the one I have now is a 501-1432 U1/170.  So, I'm getting
> an upgrade as well. 8-)
>
> However, he mentioned that they may change the wording on the FCO to reflect
> that board swapouts are only free if within the warranty period; if anybody
> has a board they need to get replaced, do it *ASAP*.

This caused me to look up the reason why Sun didn't want to replace my MB.
They said that the FCO is only valid for fans with five blades and mine
has seven.

//cjs