[SunRescue] online deal ethical q

[Eric Hall]

Other side of the coin....

I just recently bought an LX online. I was very anxious to have it
arrive, and kept close tabs on it - it made it to the UPS facility not
even a quarter mile from it's destination: And was never heard of again.
I'm not sure what I will have to do to get UPS to make this right. Not
to mention the hassle of fighting off the snipers on e-bay to find another
LX.  But I am awfully pissed. If I ever buy anything  from an auction again,
it will not be shipped UPS.

Eric Hall

"Cyrus M. Reed" wrote:

> I would supply the buyer with any information that they might need, maybe
> copies fo the reciepts, but ultimately I think the buyer is the one that
> has to file the damage claim.  maybe also try to find out what the claim
> procedures are, to see if there is anything you will need to do.
>
> -Cyrus
>
> On Thu, 19 Oct 2000, Reagen Ward wrote:
>
> > I sold a computer to someone via ebay, and priority mailed it + insurance.  It
> > got there today, a full 7 days after shipment, and was VERY badly damaged.  It
> > clearly took a detour to someone's home, where it was damaged; even the battery
> > was pried open with a screwdriver.
> >
> > In such a situation, what do I do?  Do I let the buyer handle the insurance
> > claim, or do I refund the money and pursue it myself?  If I pursue it, I would
> > need the damaged eq shipped to me from CA, and who's to say that it wasn't
> > damaged in the second shipment?  One could argue that since I upheld my part of
> > the deal, he should handle things, but the buyer was very nice and prompt, so
> > I want to make sure he's happy with my part of the deal.
> >
> > I have the insurance receipt and the shipping cost receipt with the clerk's
> > name on it.  He has not asked for a refund, and he did say that he'd head to
> > the USPS and ask what needs to be done.
> >
> > What do you folks think?
> >
> > Reagen


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