[SunRescue] FW: Contact Sun - Product Question (KMM149875C0KM)

[Mike Hebel]

Well that's a bummer.

>>Contact Sun - Product Question (KMM149875C0KM)
>>
>>
>>Dear Mike Hebel,
>>
>>
>>Your assumptions are correct. 
>>
>>If we can be of further assistance, please feel free to contact us.
>>
>>
>>Sincerely, 
>>
>>Lexia Sumsion
>>Sun Customer Service Specialist
>>
>>Original message follows: 
>>-------------------------
>So in other words StarOffice is no longer a free product except in 
>download
>form and as soon as the documentation is completed for the other 
>languages
>the CD kits for those will disappear as well.  Do I have the right take

>on
>this?  Please correct me if I'm wrong.
>
>Mike Hebel
>
>-----Original Message-----
>From: CSR Customer Service [mailto:csr-customer-service at sun.com]
>Sent: Friday, August 04, 2000 11:02 AM
>To: mhebel at methode.com
>Subject: Re: Contact Sun - Product Question (KMM149785C0KM)
>
>
>Dear Mike Hebel,
>
>There are currently no plans to offer the English CD alone. We feel 
that
>the comprehensive printed user documentation is very important in
>helping a customer understand StarOffice. The reason that some kits are
>available in a CD only format is that the comprehensive User's Guide
>localization for those languages has not yet been completed. In order 
to
>provide the new release as quickly as possible to users, Sun has
>released an interim CD with the software and a slim Getting Started
>guide in the local language.
>
>Please call 1-800-USA-4SUN for SunSolve information.  We apologize for
>any inconvenience this may have caused you.
>
>Sincerely,
>
>Amanda Carter
>Sun Customer Service Specialist
>
>
>>
>>Original message follows:
>>-------------------------
>>
>>
>>> From mhebel at methode.com Thu Aug  3 16:27:20 2000
>>> From: mhebel at methode.com
>>> Date: Thu, 3 Aug 2000 14:24:25 -0600 (MDT)
>>> Subject: Contact Sun - Product Question
>>> To: sunstore at sxprd16.East.Sun.COM
>>>
>>> Name: Mike Hebel
>>> Title: I/T Administrator
>>> Company: Methode Electronics - Network Bus Products
>>> Phone number: (847) 577-9545
>>> State: IL
>>> Email address: mhebel at methode.com
>>> Request: Product Question
>>>
>>> Comments:
>>> Why can I not get just the StarOffice 5.2 CD in ENGLISH?
>>>
>>> Could you please let me know that?
>>>
>>> Also is this product available to Sunsolve contract customers as a
>>free CD?  If so then how would I go about getting it?
>>>
>>> Please let me know as soon as possible.
>>>
>>> Sincerely,
>>>
>>> Mike Hebel
>>> I/T Administrator
>>> Methode Electronics - Network Bus Products
>>>
>>>
>>>
>>>
>>
>