[SunRescue] RE: Contact Sun - Product Question (KMM149785C0KM)

[MikeHebelmhebel at methode.com]

So in other words StarOffice is no longer a free product except in download
form and as soon as the documentation is completed for the other languages
the CD kits for those will disappear as well.  Do I have the right take on
this?  Please correct me if I'm wrong.

Mike Hebel

-----Original Message-----
From: CSR Customer Service [mailto:csr-customer-service at sun.com]
Sent: Friday, August 04, 2000 11:02 AM
To: mhebel at methode.com
Subject: Re: Contact Sun - Product Question (KMM149785C0KM)


Dear Mike Hebel,

There are currently no plans to offer the English CD alone. We feel that
the comprehensive printed user documentation is very important in
helping a customer understand StarOffice. The reason that some kits are
available in a CD only format is that the comprehensive User's Guide
localization for those languages has not yet been completed. In order to
provide the new release as quickly as possible to users, Sun has
released an interim CD with the software and a slim Getting Started
guide in the local language.

Please call 1-800-USA-4SUN for SunSolve information.  We apologize for
any inconvenience this may have caused you.

Sincerely,

Amanda Carter
Sun Customer Service Specialist


>
>Original message follows:
>-------------------------
>
>
>> From mhebel at methode.com Thu Aug  3 16:27:20 2000
>> From: mhebel at methode.com
>> Date: Thu, 3 Aug 2000 14:24:25 -0600 (MDT)
>> Subject: Contact Sun - Product Question
>> To: sunstore at sxprd16.East.Sun.COM
>>
>> Name: Mike Hebel
>> Title: I/T Administrator
>> Company: Methode Electronics - Network Bus Products
>> Phone number: (847) 577-9545
>> State: IL
>> Email address: mhebel at methode.com
>> Request: Product Question
>>
>> Comments:
>> Why can I not get just the StarOffice 5.2 CD in ENGLISH?
>>
>> Could you please let me know that?
>>
>> Also is this product available to Sunsolve contract customers as a
>free CD?  If so then how would I go about getting it?
>>
>> Please let me know as soon as possible.
>>
>> Sincerely,
>>
>> Mike Hebel
>> I/T Administrator
>> Methode Electronics - Network Bus Products
>>
>>
>>
>>
>