[geeks] funny way to start the day

[Will Mc Donald]

From: "Bill Bradford" <mrbill at mrbill.net>

> I emailed this guy (and his boss) a multiple-page email explaining exactly
> why this was slow, etc.  Worst thing was, this guy was a *consultant*, and
> was telling the customer that the slowness was *our* (the ISPs) fault.  We
> quickly got on the horn with the customer and told them everything that
had
> gone on.

I love doing those long, multi-page email expositions. :)

I don't consider myself particularly knowledgeable or skilled at what I do
but I like to think I make an effort to find answers myself before calling
in product support or you guys. :)

Still, it pisses me off the amount of time I spend writing these emails to
explain to customer's tech support departments why it's not our fault, how
every other user can do whatever-it-is, thus implying that it's something at
*their* end, then spending days trying to give them some hint as to where to
start trouble shooting.

It boils down to the homework this again (which is where this started I
believe). If people are paid to provide support for a company and I end up
telling them how to perform basic internet problem troubleshooting it's
pretty galling.

Will.