[geeks] Re: Sun Blade Questions

[Michael Conlen]

I've got to agree. I was at a location just over two hours drive from the
local Sun field rep. I had two hour service, and they made it somehow. If I
said to bring extra drives (I was having the A5000 old GBIC issue before
everyone knew what the issue was) he brought extra drives. Platinum Service
is nice.

I've got Silver service right now and they were no questions asked I'll ship
your drive right away.

--
Groove On Dude
Michael Conlen
Obfuscated Networking
meconlen at obfuscated.net


> -----Original Message-----
> From: geeks-admin at sunhelp.org [mailto:geeks-admin at sunhelp.org]On Behalf
> Of Christopher Byrne
> Sent: Sunday, March 11, 2001 12:42 AM
> To: geeks at sunhelp.org
> Subject: RE: [geeks] Re: Sun Blade Questions
>
>
> William,
>
> How picky Sun is about the warranty depends on the cost of the
> box, how much
> you spend with Sun every year, exactly what modification you made, which
> level of service you bought, and how cool your local Sun sales or field
> service rep is.
>
> If you bought the thing online, or from the national distribution
> 800 number
> expect the local guy to blow you off as much as possible.
>
> If the box is relativley cheap they are usually OK with a few non-sun
> modifications. They really dont like you to screw with CPU's or
> RAM if they
> are non-sun, but hard rives et al are usually ok.
>
> If it's a high end box basically don't let non-sun hardware even touch it.
> Unless you are a HUGE Sun customer, or you have gold or platinum service
> they may try to totally refuse to support you.
>
> In general I have found Sun support above the basic level to be
> in the very
> good to excellent range. Sun Platinum support is among the best in the
> industry. When they say four hour no questions asked replacement,
> they mean
> it. I've had a machine go down in the middle of Finland at 3 am on a
> national holiday, and the Sun guy was there in two hours with a
> replacement
> ready to go in his truck if necessary (it wasn't, a bad PDU
> munged the power
> supplys of an E450)
>
> Chris Byrne
>
> -----Original Message-----
> From: geeks-admin at sunhelp.org [mailto:geeks-admin at sunhelp.org]On Behalf
> Of William Barnett-Lewis
> Sent: Saturday, March 10, 2001 19:52
> To: geeks at sunhelp.org
> Subject: [geeks] Re: Sun Blade Questions
>
>
> Combining answers...
>
> Thanks for the info. I was looking at an HP CD-RW, but I'll look for a
> Plextor instead.
> As for the USB, the new white paper on the 100 claims it should work;
> with luck I'll know before the end of the month... :>
>
> > One, if the U10 is any indication as ong as it's a 512byte block
> compatible
> > CD-RW (I highly recommend Plextor) it should work.
>
> > Second, the best IDE drives right now are definitely the IBM's
> the biggest
> > are from Maxtor. The IBM Deskstar 75gxp series is basically the top of
> every
> > major hardware reviewing sites hdd list. Take a look at
> > www.storagereview.com for more info.
>
> Good to know. Thanks.
>
> >
> > If you ever plan on it breaking, ever, trust me get the silver warranty.
> > There's lightyears difference in the quality of serive you will recieve.
> Of
> > course if you are going to modify the machine with non-sun parts, dont
> > bother with the warranty at all since it's oided by that anyway.
>
> As in, if I get the CD-RW and it works, if the Blade ever breaks make
> sure the origional is to hand to slap in prior to the tech seeing said
> machine? Or are they worse than that about it? This will be my first
> experiance with a _new_ Sun, so it would be nice to know how picky they
> are. I'm too used to rescued machines that have to be hacked on to get
> them running, I guess.
>
> > Chris Byrne
>
> William
>
> --
> You better watch out	What you wish for;
> It better be worth it	So much to die for.
> 				Courtney Love
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