[geeks] Re: Sun Blade Questions

[Christopher Byrne]

William,

How picky Sun is about the warranty depends on the cost of the box, how much
you spend with Sun every year, exactly what modification you made, which
level of service you bought, and how cool your local Sun sales or field
service rep is.

If you bought the thing online, or from the national distribution 800 number
expect the local guy to blow you off as much as possible.

If the box is relativley cheap they are usually OK with a few non-sun
modifications. They really dont like you to screw with CPU's or RAM if they
are non-sun, but hard rives et al are usually ok.

If it's a high end box basically don't let non-sun hardware even touch it.
Unless you are a HUGE Sun customer, or you have gold or platinum service
they may try to totally refuse to support you.

In general I have found Sun support above the basic level to be in the very
good to excellent range. Sun Platinum support is among the best in the
industry. When they say four hour no questions asked replacement, they mean
it. I've had a machine go down in the middle of Finland at 3 am on a
national holiday, and the Sun guy was there in two hours with a replacement
ready to go in his truck if necessary (it wasn't, a bad PDU munged the power
supplys of an E450)

Chris Byrne

-----Original Message-----
From: geeks-admin at sunhelp.org [mailto:geeks-admin at sunhelp.org]On Behalf
Of William Barnett-Lewis
Sent: Saturday, March 10, 2001 19:52
To: geeks at sunhelp.org
Subject: [geeks] Re: Sun Blade Questions


Combining answers...

Thanks for the info. I was looking at an HP CD-RW, but I'll look for a
Plextor instead.
As for the USB, the new white paper on the 100 claims it should work;
with luck I'll know before the end of the month... :>

> One, if the U10 is any indication as ong as it's a 512byte block
compatible
> CD-RW (I highly recommend Plextor) it should work.

> Second, the best IDE drives right now are definitely the IBM's the biggest
> are from Maxtor. The IBM Deskstar 75gxp series is basically the top of
every
> major hardware reviewing sites hdd list. Take a look at
> www.storagereview.com for more info.

Good to know. Thanks.

>
> If you ever plan on it breaking, ever, trust me get the silver warranty.
> There's lightyears difference in the quality of serive you will recieve.
Of
> course if you are going to modify the machine with non-sun parts, dont
> bother with the warranty at all since it's oided by that anyway.

As in, if I get the CD-RW and it works, if the Blade ever breaks make
sure the origional is to hand to slap in prior to the tech seeing said
machine? Or are they worse than that about it? This will be my first
experiance with a _new_ Sun, so it would be nice to know how picky they
are. I'm too used to rescued machines that have to be hacked on to get
them running, I guess.

> Chris Byrne

William

--
You better watch out	What you wish for;
It better be worth it	So much to die for.
				Courtney Love
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