[geeks] ISP Suckness

[Bill Bradford]

On Thu, Jul 19, 2001 at 02:22:00PM -0400, James Fogg wrote:
> Does any ISP suffer more suckness than Digex?
> I've noticed the following:
> They never get  back to you with ETA or resolution for major outages.
> They don't care how long you've been down. A week outage is no different than
> an hour outage (lack of escalation).
> When their call distribution system says you are customer number X, X = the
>number of 10 minute intervals of on-holdness (usually I am customer number 3).
> They can't maintain BGP routes (or they piss off their peers).
> They are expensive.
>Latency (even digex port to digex port) appears to be an added customer-feature
> bonus, not a dreaded result of poor network design.
> No matter where you are going, expect to traverse a minimum of two backbone
> providers (usually UUNet and Global Crossing - even though they are a Worldcom
> company).
> Their customer service reps will hang up on you when you get testy (I proved
> this one today!!).
> I am sorry for ranting, but I am tired of playing kisseybutt to get a putrid
>little T1 internet access. Thank god our production ISP (Exodus) is better, no,
> great.

Ruh roh.  Wrong list to pick on Digex on, unless you're ranting
(about which you are) the post-Dave Mcguire digex. 8-)

Bill (wanting a HP B-class or C-class box badly, but no can afford. *sigh*
      Got 11i media in at work today..)

-- 
Bill Bradford
mrbill at mrbill.net
Austin, TX