[rescue] Fry's makes good.

[Chris Byrne]

See thats not Frys, thats just the difference between customer service
notions in the south vs. California.

You shouls see what they call customer service here in ireland... reminds me
of that george carlin skit 'servicing the account'

Chris Byrne
----- Original Message -----
From: "Bill Bradford" <mrbill at mrbill.net>
To: <geeks at mrbill.net>; <rescue at mrbill.net>
Sent: Saturday, September 29, 2001 21:24
Subject: [rescue] Fry's makes good.


> First, sorry for the crosspost to both geeks & rescue, but I was *really*
> pissed this morning.  Anyway, everything has been resolved.  See my
> followup message to austin.general:
>
> ----
>
> After the debacle this morning, I decided to call Fry's up around
> 1pm and see if they had the OS X 10.1 upgrade, or at least see
> what they said.
>
> I called, got to the Software department, and asked about the 10.1
> *upgrade* kit.
>
> "Sir, is your name on the list?"
>
> "yes, I was one of the people there at 9am this morning"
>
> "Okay, if your name is on the list, please come back by;
>  we have sixty copies and one is being held for you.  I
>  severely apologize for this morning.  Just come by to
>  the software department, tell us your name, and we'll
>  get your upgrade kit."
>
> So, I got the wife and the truck and we headed down there.
> Walked in, got to the software department.  Gave them my
> name, they checked it off the list, and handed me the OSX 10.1
> upgrade kit and a penny.
>
> Why the penny?  The price marked on the price tag was $0.01,
> so they could have a trackable inventory and I could have a
> receipt to show for it at the door.
>
> Went to the register, handed them the kit, they scanned it,
> the lady went "a penny?" and I handed her the penny, she
> gave me my receipt, and we left. 8-)
>
> On the way out, I talked to the guy at the door, and he explained
> what happened this morning.  "All these people this morning, I was
> like "have a good day", but they were telling me off and cussing. I
> decided to find out what was up, and got a manager.  The manager
> went out and found the box of upgrades in the truck, and got them
> out - they were here, but nobody had unloaded them from the truck yet.
> I'm really sorry that you had to come back this afternoon, man."
>
> In any case, they reserved the 60 copies or so that they had, for the
> people who had come in at 9am and then had to leave their name on a
> list.  People that came in later (after the first 60) were put on a
> list for the next shipment that was coming in on Tuesday.
>
> I havent installed it yet, but am doing that next.  Just thought
> I'd update everyone on how things went, and my faith in Fry's is
> restored. 8-)
>
> Pete, Raegan, look for an email from me later today..
>
> Bill
>
> --
> Bill Bradford
> mrbill at mrbill.net
> Austin, TX
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