[SunRescue] Re: rescue digest, Vol 1 #1038 - 15 msgs

[Kevin P. Inscoe]

On Fri, 9 Mar 2001, Michael A. Turner wrote:

> 
>       I worked for an ISP doing tech support and this was our mandate
> also. Strangest one I ever got was a guy called up using a VOS system , not
> DOS , VOS - Virtual Operating System (VOS) ... Never heard of it?
> http://www.stratus.com/products/vos/index.htm is the site to take a look at.
> Needless to say I was lost, luckly the guy only wanted his local dial up
> number and E-mail/DNS Settings. I told him point blank that he had covered
> the sum total of what I was going to be able to tell him about his
> connection because I did not even know what VOS was let alone know how to
> trouble shoot it....
>       the point being you have to make these restrictions or your tech
> guys will quit over the frustration of supporting every guy who is
> attempting a 'stupid tech trick'.....

Ahhh but aren't you glad only the windoze ppl would require anything
beyond this info anyway.I remember one ISP I was asked are you running
95, 98 or NT (guess they didn't do macs either) to which I replied
neither. Oh (now in a panic) what are you running? Linux. What?! we
don't support that you can't...relax lady just gimme the gw and dns and
I will take it from here...sheesh.

~kevin
-- 
Kevin P. Inscoe          Unix System Engineer & Specialist
Deltona, FL 32738 Itinerary at http://www.inscoe.org/where
e-mail:  kevin [at] inscoe [dot] org     
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