Patch Name: PHSS_22140 Patch Description: s700_800 10.20 OV ITO5.3X DEC Alpha NT Agent Patch A.05.35 Creation Date: 00/11/08 Post Date: 00/11/15 Hardware Platforms - OS Releases: s700: 10.20 s800: 10.20 Products: OpenView IT/Operations 5.3 Filesets: OVOPC-CLT-ENG.OVOPC-ANT-CLT Automatic Reboot?: No Status: General Release Critical: No Path Name: /hp-ux_patches/s700_800/10.X/PHSS_22140 Symptoms: PHSS_22140: - ITO requires the setting of all IP addresses in opc.hosts for NT multi homed hosts. - When calling an application as non-administrative user, there is a window coming up: Initialization of dynamic load library c:\winnt\system32\user32. dll failed. the nthost. exe tool help, but it is required after each start of the system. - When using the application opcprfls. exe to list the available performance monitoring objects on an NT system not all objects are enumerated. - Setting up a logfile template that uses a dynamic path definition, like: <`echo "/tmp/path with spaces/logfile1.txt"`> This path will be handled as three logfiles: - /tmp/path - with - spaces/logfile1.txt - In NAT environments the distribution does not work when an IP address is set for the system that does not physically exists on any of its network cards. - In NAT environments it might make sense to set the OPC_IP_ADDRESS to an address which does not exists on any of the system's netword cards. This causes some problems: - control agent immediatly aborts - 'opcagt -status' claims the agent is down even if it's running - RPC template distribution fails if too many ( > ~70) templates are distributed. - The monitor agent might abort when checking the queuesize of the message agent queue. - Some NT EventLog entries are incompletly reported to the Management Server. - The control agent aborts when the /usr/OV/tmp/OpC/bin directory does not exist. - The installation aborts with the NetGetDCName API failing: network path not found. - In some situations the the source IP address of an incoming trap has the wrong byte ordering. - When there are many quickly incoming traps, the Event Interceptor does not handle them but instead buffers until there are new traps arriving. - After distributing of templates to NT system, sometimes there is a message in the errorlog about failures while suspending threads. - The ITO setup process might run into problems when the installation takes place from a write protected media. - The ITO Action agent might grow in memory usage when many automatic actions are running. - The ITO Transfer Manager (opctranm) fails to transfer a request to an NT node that has a mgrconf file installed. - The ITO Monitor agent sometimes aborts. - During the ITO agent installation using the opc_inst.bat scripts, unwanted output is printed when unpacking libnsp. - Using the itodiag.exe tool very often might cause the NT system to become unusable and require a reboot. - The ITO Event interceptor aborts when receiving a trap with a variable of the SNMPv2 type 'counter64'. - The ITO Event interceptor aborts after receiving a trap with the ASN variable type 'null'. - The ITO Event interceptor might abort. - The ITO Action agent executed a switch user even if the requested user is the 'HP ITO account'. - The tool itouser.exe might abort while printing the userlist when more than 19 users/services are logged on to the system. - The trap interceptor opctrapi does not correctly handle the reconfig signal. - The trap interceptor opctrapi tries name resolution on segment names. - The trap interceptor opctrapi dies on some large traps. Defect Description: PHSS_22140: check the list of the symptoms Resolution: check the list of the symptoms SR: R555005015 R555004827 R555004826 R555004825 R555003313 R555001626 B555007883 B555007847 B555007549 B555007478 B555007439 B555007386 B555007282 B555007233 B555007201 B555007187 B555006726 B555006165 B555005951 B555001830 B555001661 B555000302 B555000293 B555000256 B555000254 B555000231 8606140211 Patch Files: /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/unzip.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/unzip.txt /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/opc_inst.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/opc_pre.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/opcsetup.inf /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/monitor/sms_chk.bat.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/monitor/itoprocs.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itoreg.cfg /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/opcprfls.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/opcdf.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/opcps.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itodiag.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itokill.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itomserv.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itoreg.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itosdown.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itouser.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/opc_pkg.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ AgentPlatform what(1) Output: /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/unzip.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/unzip.txt: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/opc_inst.bat: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/opc_pre.bat: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/opcsetup.inf: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/monitor/sms_chk.bat.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/monitor/itoprocs.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itoreg.cfg: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/opcprfls.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/opcdf.bat: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/opcps.bat: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itodiag.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itokill.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itomserv.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itoreg.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itosdown.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/cmds/itouser.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ A.05.35/RPC_DCE_TCP/opc_pkg.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/alpha/nt/ AgentPlatform: None cksum(1) Output: 1831467809 220672 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/unzip.exe 385899038 498 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/unzip.txt 506140575 1386 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/opc_inst.bat 1385344886 1598 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/opc_pre.bat 2829646323 133 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/opcsetup.inf 26503981 153 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/monitor/ sms_chk.bat.Z 670265994 90468 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/monitor/ itoprocs.exe 1376324584 204 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/cmds/ itoreg.cfg 1978369960 82192 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/cmds/ opcprfls.exe 84485101 30 /var/opt/OV/share/databases/OpC/mgd_node/vendor/ ms/alpha/nt/A.05.35/RPC_DCE_TCP/cmds/opcdf.bat 2713182349 33 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/cmds/ opcps.bat 2540545697 157452 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/cmds/ itodiag.exe 3086021806 74828 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/cmds/ itokill.exe 519711549 75172 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/cmds/ itomserv.exe 3466397429 110040 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/cmds/ itoreg.exe 1070418691 62804 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/cmds/ itosdown.exe 1696070777 76108 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/cmds/ itouser.exe 1142690106 2939108 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/A.05.35/RPC_DCE_TCP/opc_pkg.Z 2601744852 5523 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/alpha/nt/AgentPlatform Patch Conflicts: None Patch Dependencies: None Hardware Dependencies: None Other Dependencies: None Supersedes: None Equivalent Patches: PHSS_22141: s700: 11.00 s800: 11.00 ITOSOL_00047: sparcSOL: 2.3 2.4 2.5 2.6 2.7 Patch Package Size: 3900 KBytes Installation Instructions: Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license, restrictions, and, limitation of liability and warranties, before installing this patch. ------------------------------------------------------------ 1. Back up your system before installing a patch. 2. Login as root. 3. Copy the patch to the /tmp directory. 4. Move to the /tmp directory and unshar the patch: cd /tmp sh PHSS_22140 5a. For a standalone system, run swinstall to install the patch: swinstall -x autoreboot=true -x match_target=true \ -s /tmp/PHSS_22140.depot By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_22140. If you do not wish to retain a copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. WARNING: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_22140.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: dd if=/tmp/PHSS_22140.depot of=/dev/rmt/0m bs=2k Special Installation Instructions: BEFORE LOADING THIS PATCH... o You may use this patch with the following official ITO release: A.05.30 o DO NOT use this patch with older releases of ITO, for example versions A.05.00 or A.05.11. o This patch provides the HP OV IT/Operations Intelligent Agent to be used with a ITO A.05.30 Management Server system. (A) Patch Installation Instructions ------------------------------- (A1) Install the patch, following the standard installation instructions. ------------------------------------------------------ NOTE: For backing up the system before installing a patch, you may use opc_backup(1m). NOTE: MAKE SURE THAT NO AGENT OF THE PLATFORM ADDRESSED BY THIS PATCH IS DISTRIBUTED (either from the ITO Administrator's GUI or from command line using inst.sh) WHILE RUNNING SWINSTALL. NOTE: Don't be afraid of the '-x autoreboot=true' option above. There won't be a reboot due to this ITO patch. You can skip this option if you like. NOTE: This patch must be installed on the ITO Management Server system, NOT on an ITO Managed Node directly. Changes will take effect on managed nodes by means of ITO Software Distribution (using 'Force Update' if there is already an agent installed on the managed node). See chapter 2 of the ITO Administrator's Reference manual for more information. (B) Patch Deinstallation Instructions --------------------------------- (B1) To deinstall the patch PHSS_22140 run swremove: NOTE: MAKE SURE THAT NO AGENT OF THE PLATFORM ADDRESSED BY THIS PATCH IS DISTRIBUTED (either from the ITO Administrator's GUI or from command line using inst.sh) WHILE RUNNING SWREMOVE. # swremove PHSS_22140