Patch Name: PHSS_20485 Patch Description: s700_800 10.X OV ITO5.3X NT Agent Patch A.05.31 Creation Date: 99/11/30 Post Date: 99/12/03 Hardware Platforms - OS Releases: s700: 10.20 s800: 10.20 Products: OpenView IT/Operations 5.0 Filesets: OVOPC-CLT.OVOPC-NT-CLT Automatic Reboot?: No Status: General Superseded Critical: No Path Name: /hp-ux_patches/s700_800/10.X/PHSS_20485 Symptoms: PHSS_20485: - MS Terminal Server / Citrix MetaFrame was not supported. - The ITO Monitor agent sometimes aborts. - During the ITO agent installation using the opc_inst.bat scripts, unwanted output is printed when unpacking libnsp. - Using the itodiag.exe tool very often might cause the NT system to become unusable and require a reboot. - The ITO Event interceptor aborts when receiving a trap with a variable of the SNMPv2 type 'counter64'. - The ITO Event interceptor aborts after receiving a trap with the ASN variable type 'null'. - The ITO Event interceptor might abort. - The ITO Action agent executed a switch user even if the requested user is the 'HP ITO account'. - The tool itouser.exe might abort while printing the userlist when more than 19 users/services are logged on to the system. - On systems that have the McAfee virusscanner installed, after reboot sometimes the agent has problems reading the opcinfo file and will fail. Later startups of the agent succeed. - Pattern matching does not work correctly on a Japanese system. - The trap interceptor opctrapi does not correctly handle the reconfig signal. - The trap interceptor opctrapi tries name resolution on segment names. - The trap interceptor opctrapi dies on some large traps. Defect Description: PHSS_20485: check the list of the symptoms Resolution: - The ITO agent is now supported on Terminal Server/ MetaFrame servers: The Following versions are supported: MS Terminal Server NT 4.0 ServicePack 4 English Citrix MetaFrame 1.8 English Only the server part is supported. The ITO agent on Terminal Server/ MetaFrame clients is not supported. After the installation of an ITO agent on a Terminal Server / MetaFrame system, the ITO installation logfile is located in c:\temp, if c:\temp actually exists. If it doesn't exist, the inst.log file is located in the directory from where the installation was started. The standard diskspace monitor may cause problems, if the c: drive does not exist. - Fixed bug in the multi byte character set handling. - Check for reconfig each time a trap comes in. - No name resolution is performed on segment names. They are handled as if name service returned not resolvable. - Increased buffer size for trap formatting. SR: R555001968 R555004827 R555004825 R555004838 R555004826 B555000202 B555000231 B555000254 B555000256 B555000293 B555000302 B555000303 B555001661 Patch Files: /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/opc_pkg.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/unzip.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/unzip.txt /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/opc_inst.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/opc_pre.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/opcsetup.inf /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/monitor/itoprocs.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/monitor/sms_chk.bat.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itodiag.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itokill.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itomserv.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itoreg.cfg.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itoreg.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itosdown.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itouser.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/opcprfls.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/opcdf.bat.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/opcps.bat.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ AgentPlatform what(1) Output: /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/opc_pkg.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/unzip.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/unzip.txt: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/opc_inst.bat: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/opc_pre.bat: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/opcsetup.inf: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/monitor/itoprocs.exe.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/monitor/sms_chk.bat.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itodiag.exe.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itokill.exe.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itomserv.exe.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itoreg.cfg.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itoreg.exe.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itosdown.exe.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/itouser.exe.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/opcprfls.exe.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/opcdf.bat.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.05.31/RPC_DCE_TCP/cmds/opcps.bat.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ AgentPlatform: None cksum(1) Output: 557021635 3928084 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/opc_pkg.Z 3162183940 113152 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/unzip.exe 1939298735 508 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/unzip.txt 3005627522 1396 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/opc_inst.bat 2649578440 1406 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/opc_pre.bat 1875456823 133 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/opcsetup.inf 4267763461 54562 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/monitor/ itoprocs.exe.Z 2091150204 151 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/monitor/ sms_chk.bat.Z 1080733999 85139 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/cmds/ itodiag.exe.Z 3833302392 43862 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/cmds/ itokill.exe.Z 3291091558 41315 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/cmds/ itomserv.exe.Z 1586237090 188 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/cmds/ itoreg.cfg.Z 2191526648 59265 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/cmds/ itoreg.exe.Z 319351716 38525 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/cmds/ itosdown.exe.Z 3749424724 43972 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/cmds/ itouser.exe.Z 3989664215 48918 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/cmds/ opcprfls.exe.Z 2003580432 38 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/cmds/ opcdf.bat.Z 849569434 41 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.05.31/RPC_DCE_TCP/cmds/ opcps.bat.Z 1767508405 6468 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/AgentPlatform Patch Conflicts: None Patch Dependencies: None Hardware Dependencies: None Other Dependencies: None Supersedes: None Equivalent Patches: PHSS_20486: s700: 11.00 s800: 11.00 Patch Package Size: 4450 KBytes Installation Instructions: Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license, restrictions, and, limitation of liability and warranties, before installing this patch. ------------------------------------------------------------ 1. Back up your system before installing a patch. 2. Login as root. 3. Copy the patch to the /tmp directory. 4. Move to the /tmp directory and unshar the patch: cd /tmp sh PHSS_20485 5a. For a standalone system, run swinstall to install the patch: swinstall -x autoreboot=true -x match_target=true \ -s /tmp/PHSS_20485.depot By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_20485. If you do not wish to retain a copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. WARNING: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_20485.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: dd if=/tmp/PHSS_20485.depot of=/dev/rmt/0m bs=2k Special Installation Instructions: BEFORE LOADING THIS PATCH... o You may use this patch with the following official ITO release: A.05.30 o DO NOT use this patch with older releases of ITO, for example versions A.05.00 or A.05.11. o This patch provides the HP OV IT/Operations Intelligent Agent to be used with a ITO A.05.30 Management Server system, English and Japanese version. (A) Patch Installation Instructions ------------------------------- (A1) Install the patch, following the standard installation instructions. ------------------------------------------------------ NOTE: For backing up the system before installing a patch, you may use opc_backup(1m). NOTE: MAKE SURE THAT NO AGENT OF THE PLATFORM ADDRESSED BY THIS PATCH IS DISTRIBUTED (either from the ITO Administrator's GUI or from command line using inst.sh) WHILE RUNNING SWINSTALL. NOTE: Don't be afraid of the '-x autoreboot=true' option above. There won't be a reboot due to this ITO patch. You can skip this option if you like. NOTE: This patch must be installed on the ITO Management Server system, NOT on an ITO Managed Node directly. Changes will take effect on managed nodes by means of ITO Software Distribution (using 'Force Update' if there is already an agent installed on the managed node). See chapter 2 of the ITO Administrator's Reference manual for more information. (B) Patch Deinstallation Instructions --------------------------------- (B1) To deinstall the patch PHSS_20485 run swremove: NOTE: MAKE SURE THAT NO AGENT OF THE PLATFORM ADDRESSED BY THIS PATCH IS DISTRIBUTED (either from the ITO Administrator's GUI or from command line using inst.sh) WHILE RUNNING SWREMOVE. # swremove PHSS_20485