Patch Name: PHSS_20024 Patch Description: s700_800 10.20 OV ITO5.3X Consolidated Server Patch A.05.31 Creation Date: 99/11/16 Post Date: 99/11/23 Hardware Platforms - OS Releases: s700: 10.20 s800: 10.20 Products: OpenView IT/Operations 5.3 Filesets: OVOPC.OVOPC-LIB OVOPC-WWW.OVOPC-WWW-SPA OVOPC.OVOPC-GUI-ENG OVOPC-WWW.OVOPC-WWW-JPN OVOPC-ORA.OVOPC-UX-ORAA OVOPC-ORA.OVOPC-UX-ORAB OVOPC-WWW.OVOPC-WWW-ENG OVOPC.OVOPC-UX-MGR78 OVOPC-ORA.OVOPC-GUI-ORA OVOPC.OVOPC-GUI Automatic Reboot?: No Status: General Superseded Critical: No Path Name: /hp-ux_patches/s700_800/10.X/PHSS_20024 Symptoms: PHSS_20024: - Display Manager memory leak in MSI in external node handling. - opc_backup corrupts the backup if it gets larger than 2GB the backup seems to runs OK but is unusable for restore. There is no fix yet, just a workaround: backup is prevented if it gets larger than 2GB , so no corrupt backups are made. A fix will follow in a later release. - opcdbreorg did not work for Oracle8 and tablespace OPC_4 - Unnecessary Invalid message ID errors (OpC50-10) in the opcerror file if ECS is used with NNM. - Message Group filter did not work correctly in the History Browser. Not all messages are displayed when filtering on Message Groups. - opccfgupld aborts when certain ITO 4 data is uploaded. - opccfgupld -replace reported error OpC50-1 for certain templates - the support tool itochecker had problems to determine the kernel parameters of HP-UX 11.x 64 bit systems - ORA-01455 during history download - An error message appears if an external node is deleted in the GUI. - Pattern matching does not work correct on a Japanese system. - opctmpldwn core dumps when used with more than 100 templates. - User bank(admin GUI) is empty after config. upload when using operators who have saved Browser Filters Defect Description: PHSS_20024: check the list of the symptoms Resolution: check the list of the symptoms SR: 8606105204 B555000314 R555001885 R555001968 R555004819 R555004820 R555004822 R555004823 R555004830 R555004832 R555004833 R555004836 Patch Files: /opt/OV/lib/libopcdb.sl /opt/OV/bin/OpC/opcmsgm /opt/OV/bin/OpC/opccfgupld /opt/OV/bin/OpC/opchistdwn /opt/OV/bin/OpC/opc_backup /opt/OV/bin/OpC/opcdbreorg /opt/OV/www/htdocs/ito_op/ito_for_activator.html /opt/OV/www/htdocs/ito_op/ito_for_activator.html.ja /opt/OV/www/htdocs/ito_op/ito_for_activator.html.es /opt/OV/bin/OpC/opc.bin /opt/OV/bin/OpC/opcuiop.bin /opt/OV/lib/nls/C/opcinstr.cat /opt/OV/lib/libopcsv_r.sl /opt/OV/bin/OpC/opcuiopadm.bin /opt/OV/bin/OpC/opcuiadm.bin /opt/OV/bin/OpC/opcuitadm.bin /opt/OV/bin/OpC/utils/itochecker_ito /opt/OV/bin/OpC/utils/itochecker_sys /opt/OV/bin/OpC/utils/opcerr /opt/OV/bin/OpC/utils/opcecsact what(1) Output: /opt/OV/lib/libopcsv_r.sl: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/www/htdocs/ito_op/ito_for_activator.html.es: None /opt/OV/lib/nls/C/opcinstr.cat: None /opt/OV/www/htdocs/ito_op/ito_for_activator.html.ja: None /opt/OV/bin/OpC/opcmsgm: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/opccfgupld: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/opchistdwn: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/opc_backup: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/opcdbreorg: HP OpenView IT/Operations A.05.31 (11/16/99) /opt/OV/www/htdocs/ito_op/ito_for_activator.html: None /opt/OV/bin/OpC/opcuiopadm.bin: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/opcuiadm.bin: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/opcuitadm.bin: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/utils/itochecker_ito: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/utils/itochecker_sys: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/utils/opcerr: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/utils/opcecsact: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/lib/libopcdb.sl: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/opc.bin: HP OpenView IT/Operations A.05.31 (11/11/99) /opt/OV/bin/OpC/opcuiop.bin: HP OpenView IT/Operations A.05.31 (11/11/99) cksum(1) Output: 1825609209 3915813 /opt/OV/lib/libopcsv_r.sl 1741625520 2312 /opt/OV/www/htdocs/ito_op/ ito_for_activator.html.es 3342897368 303959 /opt/OV/lib/nls/C/opcinstr.cat 62629974 2991 /opt/OV/www/htdocs/ito_op/ ito_for_activator.html.ja 479518495 115072 /opt/OV/bin/OpC/opcmsgm 1799568562 828028 /opt/OV/bin/OpC/opccfgupld 1999149199 36980 /opt/OV/bin/OpC/opchistdwn 1295402133 56218 /opt/OV/bin/OpC/opc_backup 3865276122 63254 /opt/OV/bin/OpC/opcdbreorg 229679536 3009 /opt/OV/www/htdocs/ito_op/ ito_for_activator.html 3491583633 555996 /opt/OV/bin/OpC/opcuiopadm.bin 1831094328 1176789 /opt/OV/bin/OpC/opcuiadm.bin 712180563 546985 /opt/OV/bin/OpC/opcuitadm.bin 1883884089 39786 /opt/OV/bin/OpC/utils/itochecker_ito 884865665 16216 /opt/OV/bin/OpC/utils/itochecker_sys 997932456 2195 /opt/OV/bin/OpC/utils/opcerr 696226835 9310 /opt/OV/bin/OpC/utils/opcecsact 574900401 1452237 /opt/OV/lib/libopcdb.sl 1407669173 100016 /opt/OV/bin/OpC/opc.bin 156827912 558462 /opt/OV/bin/OpC/opcuiop.bin Patch Conflicts: None Patch Dependencies: None Hardware Dependencies: None Other Dependencies: None Supersedes: None Equivalent Patches: PHSS_20025: s700: 11.00 s800: 11.00 Patch Package Size: 9640 KBytes Installation Instructions: Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license, restrictions, and, limitation of liability and warranties, before installing this patch. ------------------------------------------------------------ 1. Back up your system before installing a patch. 2. Login as root. 3. Copy the patch to the /tmp directory. 4. Move to the /tmp directory and unshar the patch: cd /tmp sh PHSS_20024 5a. For a standalone system, run swinstall to install the patch: swinstall -x autoreboot=true -x match_target=true \ -s /tmp/PHSS_20024.depot By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_20024. If you do not wish to retain a copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. WARNING: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_20024.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: dd if=/tmp/PHSS_20024.depot of=/dev/rmt/0m bs=2k Special Installation Instructions: BEFORE LOADING THIS PATCH... o You may use this patch with the following official ITO release: A.05.30 o DO NOT use this patch with older releases of ITO, for example versions A.04.X, A.05.00 or A.05.11 o It provides bug fixes and enhancements for the ITO A.05.30 Management Server system, English and Japanese version. (A) Patch Installation Instructions ------------------------------- (A1) Stop all ITO processes on your Management Server; this includes manager processes, communication processes and user-interface processes on the machine. - Stop all the ITO GUIs that are running, by using the "File:Exit" menubar item - If you are running ITO in a MC/ServiceGuard installation, put the ITO MC/SG package into maintenance mode: # touch /tmp/maint_NNM - Stop the ITO Manager processes: # ovstop opc ovoacomm If any ITO process is still running, kill it manually: # kill -9 If you are running ITO in an MC/ServiceGuard installation: - Apply this patch to all MC/SG cluster nodes (A2) Install the patch, following the standard installation instructions. Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license restrictions and limitation of liability and warranties, before installing this patch. ------------------------------------------------------ 1. Back up your system before installing a patch. (you may use opc_backup(5)) 2. Login as root. 3. Copy the patch to your /tmp directory and unshar it: # cd /tmp # sh PHSS_20024 4. Run swinstall to install the patch on HP-UX 10: # swinstall -x match_target=true \ -s /tmp/PHSS_20024.depot On HP-UX 11 the swinstall options have changed: # swinstall -x patch_match_target=true \ -s /tmp/PHSS_20024.depot By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_20024. If you do not wish to retain a copy of the original, copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. Warning: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_20024.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: # dd if=/tmp/${PATCH).depot of=/dev/rmt/0m bs=2k (A3) After installing PHSS_20024, restart the ITO processes on your Management Server system: - Restart the ITO Manager processes, and check that the processes are running: # /opt/OV/bin/OpC/opcsv -start # /opt/OV/bin/OpC/opcsv -status - If you are running ITO in a MC/ServiceGuard installation, remove the maintenance mode flag: # rm /tmp/maint_NNM (B) Patch Deinstallation Instructions --------------------------------- (B1) To deinstall the patch PHSS_20024 run swremove: NOTE: Before removing the patch, stop all ITO server processes, as described in the Patch Installation Instructions (A1). # swremove PHSS_20024