Patch Name: PHSS_19160 Patch Description: s700_800 10.X OV ITO4.0X cons. HP-UX Server patch A.04.14 Creation Date: 99/09/08 Post Date: 99/09/15 Hardware Platforms - OS Releases: s700: 10.00 10.01 10.10 10.20 s800: 10.00 10.01 10.10 10.20 Products: OpenView IT/Operations 4.0 Filesets: OVOPC.OVOPC-UX-MGR78 OVOPC.OVOPC-LIB OVOPC-JPN.OVOPC-GUI-JPN OVOPC-CLT.OVOPC-NT-CLT OVOPC-ORA.OVOPC-WWW-ORA OVOPC-ORA.OVOPC-GUI-ORA OVOPC.OVOPC-MAN OVOPC.OVOPC-GUI-ENG OVOPC-ORA.OVOPC-UX-ORAA OVOPC-DEV.OVOPC-DEV-MAN OVOPC.OVOPC-GUI OVOPC-ORA.OVOPC-UX-ORAB Automatic Reboot?: No Status: General Superseded Critical: No Path Name: /hp-ux_patches/s700_800/10.X/PHSS_19160 Symptoms: PHSS_19160: - Java-GUI: The logon of a Template Admin or an operator with no permissions on any systems caused a coredump of the opcuiwww process. The server process is gone and the clients get the error message "Management Server ... is not running." Now the login process has been changed to avoid the abort and print a better error message. - Change of node name in Admin GUI was not possible, if IP address stays the same - ITO messages went corrupt when the message was over 48 bytes and the 48th character is double byte character. - opccfgupld -add -subentity for the SNMP template overwrites existing conditions with the same name. Now existing trap conditions are skipped when uploading trap templates in add-subentity mode. - If msg agent is down, heartbeat.polling creates critical msg repeatedly within each HBP-interval. - Coredumps with SIGABRT during shutdown of opcdispm and opcactm in very large environments. Caused no problems, as the cleanup was done already. - String with multibytes in automatic action is truncated - MC/SG: Upon opchaltpkg OpC, the defined SERVICE_CMD (ito.mon) is not halted - At the startup of opcmsgm you sometimes get following error - and the server event correlation does not work: "Cannot open pipe .../opcecap. ... (OpC40-616)" - Japanese ITO message catalog: Added new commandline options for opcragt - Message receiver aborts or generates error messages while uncompressing data (Invalid cookie after uncompression of data! Error during message decryption/decompression.) - If uploading a monitor template with -add -subentity, opccfgupld writes a skip message for existing conditions, but actually they are overwritten (in add mode !) - JavaGUI: An external node of type non IP is colored by messages for IP nodes in the Java GUI. - opcdispm does coredump while checking license under certain circumstances - There is a feature that the HBP interval varies a bit, to avoid all nodes being in sync and using the RPC resources at the same time. This feature works only for the first interval - after that all HBP is back in sync. - The NT Virtual Terminal (PC) does not always work - MC/SG: Stopping server processes leads to critical messages which are not necessary and are now avoided. - Memory leak in opcdispm - After distribution to agents (templates, actions, commands, monitors) opctss processes hang in certain environments. - API: opcapp_start() had a memory leak - Java-GUI: Variables in the Instruction Text Interface were not resolved. PHSS_17365: - ftp error during installation issued a wrong error message: "platform not recognized" - DCE Manager/reqsdr keeps open files/connections for NT TCP nodes. UDP is now used first and not all nodes start polling at the same time. - messages for external nodes were discarded if name not resolvable - message manager might return wrong info about message read. - opcsecfgdwn aborted with patch PHSS_17072 - on MC/SG opcsg_halt_cmd did not kill all the map/gui processes - msgs from non-ANSE agent were not delivered via ANSE m2m msg-forwarding - message browser crashed when acting on shift-selected msgs after browser start - Whenever the MPE Agent SW was installed the following error was displayed: stream_is_used: The specified number is not valid for this command - changes in agent installation files to allow support of MPE 6.0 with ITO 4.0 - opctmprpt was aborting with patch PHSS_17072 - the message browser was aborting when a message was selected with space key and the browser was empty - Agent and/or Template distribution did not work on MC/SG with patch PHSS_17072 when used in a NNM and ITO package setup (NNM/ITO-SG integration). - After installing PHSS_17072 on MC/SG with the NNM/ITO-SG integration distributing the trap template was causing the Admin. GUI to abort. - if a node was highlighted this could cause the OpC 50-13 error followed by an Admin. GUI abort upon the attempt to install agent SW onto all nodes - monitor templates were not downloaded correctly if template contained 1 condition only - the process monitoring script ito.mon for MC/SG did not detect if the Message Receiver opcmsgr went down - the ITO MC/SG control script and monitoring script did not make use of the restart-facility of MC/SG. the new script templates of ito.mon, OpC.cntl and OpC.conf will be installed to /opt/OV/contrib/OpC/sg/. These files should be merged manually into the files currently in use. - in PHSS_17072 some Java-GUI Help files were missing. - opcactm and opcmsgm get into a hung state. Distributed UIs are not updated any more. - memory leaks fixed: programs that use an API that lock a mutex more often will slowly grow. - Problems in GUI while editing message source templates - Actions -> Server -> Regrouping: When a condition is with many hostnames is entered into the node field, the GUI can abort. - fixed opcackmsgs option '-l' PHSS_17072: - Resubmit of PHSS_16272. The patches PHSS_16272 and PHSS_17072 contain the same binaries. The patch PHSS_17072 was introduced to add the missing superseded patches PHSS_15706 and PHSS_13977, which were omitted from PHSS_16272. PHSS_17072 should be installed on systems with PHSS_16272 to insure that patches PHSS_15706 or PHSS_13977 are not allowed to be installed. Installing PHSS_15706, or PHSS_13977 after PHSS_16272 could break the ITO installation. PHSS_17072 prevents this from occurring. On systems that have not yet installed PHSS_16272, PHSS_17072 should be insNSMbb21533talled instead. PHSS_16272: - Agent install fails if user or password have special characters (e.g. 'space' or '$'). - Msg forwarding in hierarchy with more than two levels may cause infinite loop. - Manpage opccfgupld is missing important information. Manpage for opcdbidx is missing some options. - Before installation not all the needed directories were checked for enough disk space. - Memory leak in some API calls executed as non opc_adm. - opcctlm can coredump when using developer license. - Request Sender writes continuously OpC40-435 and OpC40-436 - Messages are received once but are forwarded as duplicates (with identical message ID) to the servers Message-Stream-Interface (ECM) - ITA file transmission (bulk transfer) does not work due to OA problem. File does not arrive. - opcragt -id did not work in the last two server patches. - When Novell nodes are set up in the nodebank with heartbeatpolling, the "node is down" message will come to the browser, but the 'agent is running again' does not appear although agent is running already. - After deleting admin map via ovw, the admin GUI the node bank is empty. (Happens since PHSS_14695) - Message reciever deamon (msgrd) can coredump in rare situation. - More accurate error message for problems in ANSE environments. - Java-GUI: Application 'ITO Status' fails, when MgmtServer is not in responsibilities of this Operator. - Java-GUI: Enhancement: It now also support messages using External Instruction Text Interface. - Java-GUI: Non-IP-nodes message filtering per Operator does not work. Operators get everything as soon as they have one Non-IP-node assigned. - Enhancement: New support tool: itochecker replaces opcmnchk - Enhancement: Remedy SPI: Added functionality that allows to override ITO default configuration settings and load additional configuration files. - ovtrap2opc doesn't load CiscoWorks trapd.conf. ovtrap2opc has problems with specific IDs > 2147483647. PHSS_15706: - This patch delivers the 2nd Version of the JAVA based WEB-GUI. See PHSS_15706.text for detailed information on the new features. PHSS_15703: - A message that gets processed in MSI and is forwarded to another management server gets corrupted on the way. Possible problems are truncated message text on the second server. - The new Java-GUI delivered with patch PHSS_15706 works correctly only with the display-manager in this patch. Without it, an operator that does not have the group 'misc' assigned sometimes does not get message visually updated from the Java-GUI after he manipulated it. (e.g. after an 'Acknowledge' it does not get removed) This is because the change event was not propagated to them consistently. - The X-resource to configure the message group window popup behavior - introduced with PHSS_15702 - changes the default behavior. Before the patch for this was set to 'false'. This is restored with this patch. - Enhanced tracing of queue file accesses When adding the following variables to the opc(sv)info file queue file accesses are dumped to the trace file. OPC_TRACE_AREA DEBUG OPC_DUMP_QUEUE_CONTENTS TRUE (default: FALSE) OPC_MAX_QUEUE_DUMP_LEN 600 (default: 36 - Dont dump more than 600 bytes!) PHSS_15702: - After installing DCE patch PHSS_14920 (on HP-UX 10.20) or PHSS_12595 (HP-UX 10.10) the troubleticket manager and control manager stop handling queues. As a result, the template distribution and other tasks remain undone and the `ovstop` command hangs. - While manipulating ITO messages using the API or ECS, ITO messages may get a new message ID. Up till now it wasn't possible to find out the original message ID or query all messages related to a certain original ID. A new command and API have been added: opcgetmsgids(1m) and opcmsg_get_msgids(3) Note that you may need a patched ITO agent on the server system. See the Installation Instructions below. - Up till now it wasn't possible to configure the auto- matic popup of the Message Group Window for critical messages. Now you can use a new X-Resource setting Opc.alertmsggroupPopup:False - It is now it possible to trigger the template distribution from command line using opcragt(1m). PHSS_15637: - ITO A.04.00 works with the Event Correlation System (ECS) version A.02.00 - but ECS A.02.00 is not tested for year 2000 compliance. The ECS A.02.15 version is tested to be y2k compliant. This patch provides the necessary changes in ITO itself to be compatible to ECS A.02.15. The upgrade from ECS A.02.00 to A.02.15 is available on the OpenView CD. Note that this ITO patch is backward compatible to work with the current ECS A.02.00 also. PHSS_15629: - When the JAVA GUI is used the display manager gets into a hung state. This will block the action and message manager. The queues will grow. PHSS_14695: - GUI crashes when notification method modify button is pressed twice - The message browser of the administrator does not come up always. Further investigation shows that there is a coredump of the opcuiopadm process. - Manpage for opcdbidx is missing some options. - The command 'opccfgupld -replace' does not handle actions correctly. - When the API for regestering for Message Change Events is tried to be opened by opcif_open, this call fails with code -36 (OPC_ERR_CANT_INFORM_MSGM) when an MSI instance was opened before using the same function call. - Changing symbol type of a regular node in ITO did not write the information into the database. This problem was introduced in the preceding PHSS_13939. - In case of assigning an ECS circuit to the management server an leaving the window by pressing 'ok' the Template will be assigend correctly but it isn't displayed after reopening of the Window. Therefore it can never be deleted. - Any operator can execute the 'Virtual Terminal (NT)' with customized startup as administrator on any NT node without knowing the password for this. - For starting IT/O and NNM within the 'ovstart' sequence was an additional flag in the opcsvinfo file introduced. - The opcmsga on several agents hang and don't send any more messages. The opccmm on server is also hanging. The Sync of the IT/A - Subagent fails. - The Heartbeatpolling on Windows NT- Nodes does not work always. - The ovoareqsdr coredumps. This is caused by a memory allocation until the 'maxdsize kernel' limit is exceeded. - Four new scripts will be introduced. These scripts are needed for the ITO + NNM + SG integration. - Every message which is passing the Message Stream Interface (MSI) is generating the following message. "xx/xx/xx xx:xx:xx ERROR opcmsgm (Message Manager) (18076) [msg.scp:342]: Invalid message identifier received. This error occurs if a old message is not in the database or a new message is already in the database. (OpC50-10)" - The Open Agent can't reach agent after upgrade from IT/O 3.0 to IT/O 4.0 . Problem occured when ITO 3.0 server with short hostnames was upgraded to ITO 4.0 (which normally uses long hostnames). ITO status failed (opcragt -status was OK). Problem occurs also when a 'special' name resolution is set up. - There are performance problems during the setup of new operators (even fails if too many managed nodes). Therefore a command line interface will be introduced within this Patch for solving the problem. - The opc_backup command will fail with PHCO_13540 (s700_800 10.20 tar(1) cumulative patch) or later tar patch. PHSS_13977: - This patch replaces the HTML WEBGUI with the JAVA based WEBGUI PHSS_13939: - Converting a date/time string with date 02/09/2000 to integer (sec. since 1900) fails. The range check of valid days of a month calculates leap years wrong. - If a scheduled action is defined for the last day in each month (day of month = 31, month = blank), the action will be executed on Feb. 28th 2000 instead of Feb. 29th 2000. - Time template evaluation fails. Messages will be sent to the wrong manager, in case of a DATE FROM/TO definition with a 4 digit year. - The ovoareqsdr is growing to the maximum (kernel parameter) then it coredumps. - When moving config info from one server to another using cfgdwn/upld a directory is missing. This leads to an error message when modifying this operator. - Sending a lot of messages with automatic actions causes the action manager to stop handling the actrespq after a while - In some Environments messages cannot be added to DB - User is configured for NOT being able to acknowledge messages, but the user can display, own and THEN acknowledge any message - Service Guard, the virtual node is assigned to a template group holding the trap template then distributing to the virtual node result in NO trap interceptor running and the files in /etc/opt/OV/share/conf/OpC/mgmt_sv/opcsgtemplates are deleted. - Message events from messages from the message group 'misc' will not be forwarded to the Message Event Interface - When downloading treshold monitor templates, if the template has only one condition and the condition and the condition has no intruction, then the instruction for the template will not be downloaded. - opccfgdwn downloads registration file xnmmibgraph (for app. mibgraph) only for user netop, although app. is registered with every user - opcack requires user and password information - Communication type for ITO A.04.00 updated with /opt/OV/bin/utils/switch_commtype.sh - if the parameter for this script was DCE_TCP the ITO GUI shows DCE_UDP as the communication type. - ITO uses selection name for copy/paste instead of hostname - In big Environments (a lot of node groups and message groups) - closing the message browser configuration screen causes a high CPU load. - When selecting nodes for broadcast command it is possible to select all kinds of funny objects, e.g. the IP internet symbol. These objects should never make it into the list. - Several memory leaks in the server processes. - If the system is brought done via shutdown and any ITO GUI are still running it is not possible to shutdown the database properly as connection are still in use. - if the distributed gui client is blocked (stale NFS handles, SIGSTOP), the opc server processes (opcactm, opcmsgm, opcdispm) are locked also because RPC calls do not time out. - opctranm does not print errorlist when an error is encountered. - opcuiopadm coredumps during startup. - Subagent installation says that ctla/acta not running when the opcmsga is down. - opctranm sometimes hangs during subagent installation due to a plugged up magmgrq. - ovoareqsdr can potentially have multiple threads communicating to the same agent in parallel. - View-only operators can start operator-initiated actions. - opcupgrade claims that Oracle 7.3.3 is not supported. - Use instruction text I/F and deleting it from list shows inconsistent state. - ovtrap2opc doesn't load CiscoWorks trapd.conf. - Insufficient error documentation - A critical error message appears in ITO message browser during subagent installation (subagent not registered). - Mass upgrade of 10.x nodes uncomfortable: each node needs manual modify. - Auditing writes multiple identical messages for opc_adm. - opc_backup won't mount more than one logical volume on MC/Service Guard if the shared volume group contains several logical volumes. PHSS_12543: - opctranm does not print errorlist when an error is encountered. - opcuiopadm coredumps during startup. - Subagent installation says that ctla/acta not running when the opcmsga is down. - opctranm sometimes hangs during subagent installation due to a plugged up magmgrq. - ovoareqsdr can potentially have multiple threads communicating to the same agent in parallel. - View-only operators can start operator-initiated actions. - opcupgrade claims that Oracle 7.3.3 is not supported. - Use instruction text I/F and deleting it from list shows inconsistent state. - ovtrap2opc doesn't load CiscoWorks trapd.conf. - Insufficient error documentation - A critical error message appears in ITO message browser during subagent installation (subagent not registered). - Mass upgrade of 10.x nodes uncomfortable: each node needs manual modify. - Server processes have memory leaks. - Auditing writes multiple identical messages for opc_adm. - opc_backup won't mount more than one logical volume on MC/Service Guard if the shared volume group contains several logical volumes. - OpenAgent buffers requests indefinitively. Defect Description: PHSS_19160: check the list of the symptoms Resolution: check the list of the symptoms PHSS_17365: check the list of the symptoms Resolution: check the list of the symptoms PHSS_17072: check the list of the symptoms PHSS_16272: check the list of the symptoms PHSS_15706: check the list of the symptoms PHSS_15703: check the list of the symptoms PHSS_15702: check the list of the symptoms PHSS_15637: check the list of the symptoms PHSS_15629: check the list of the symptoms PHSS_14695: - See the list of the symptoms. PHSS_13977: - See the list of the symptoms. PHSS_13939: - See the list of the symptoms. PHSS_12543: - See the list of the symptoms. SR: 1653288167 5003421495 5003445791 1653254458 5003442848 B700029686 5003462325 5003463661 1653311993 Patch Files: /opt/OV/bin/OpC/opcvterm /opt/OV/man/man4.Z/msiconf.4 /opt/OV/man/man3.Z/opcmsg_get_msgids.3 /opt/OV/man/man3.Z/opcmsg_select.3 /opt/OV/lib/nls/ja_JP.SJIS/opcsv.cat /opt/OV/lib/nls/ja_JP.SJIS/opcinst.cat /opt/OV/lib/nls/ja_JP.SJIS/opcinstr.cat /opt/OV/bin/OpC/opcdbpwd /opt/OV/lib/libopcdb.sl /opt/OV/bin/OpC/opcdispr /opt/OV/bin/OpC/opcmsgsrpt /opt/OV/bin/OpC/opctmplrpt /opt/OV/bin/OpC/opc /opt/OV/bin/OpC/opcrlogin /opt/OV/bin/OpC/opcuiop /opt/OV/bin/OpC/opcackmsg /opt/OV/bin/OpC/opcackmsgs /opt/OV/bin/OpC/opcactm /opt/OV/bin/OpC/opccmm /opt/OV/bin/OpC/opcctlm /opt/OV/bin/OpC/opcdispm /opt/OV/bin/OpC/opcdistm /opt/OV/bin/OpC/opcecm /opt/OV/bin/OpC/opcforwm /opt/OV/bin/OpC/opcgetmsgids /opt/OV/bin/OpC/opchbp /opt/OV/bin/OpC/opcmgrdist /opt/OV/bin/OpC/opcmsgm /opt/OV/bin/OpC/opcmsgr /opt/OV/bin/OpC/opcragt /opt/OV/bin/OpC/opcsw /opt/OV/bin/OpC/opctss /opt/OV/bin/OpC/opcttnsm 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/opt/OV/www/htdocs/ito_op/help/tshoot11.htm /opt/OV/www/htdocs/ito_op/help/tshoot12.htm /opt/OV/www/htdocs/ito_op/help/tshoot13.htm /opt/OV/www/htdocs/ito_op/help/tshoot2.htm /opt/OV/www/htdocs/ito_op/help/tshoot3.htm /opt/OV/www/htdocs/ito_op/help/tshoot4.htm /opt/OV/www/htdocs/ito_op/help/tshoot5.htm /opt/OV/www/htdocs/ito_op/help/tshoot6.htm /opt/OV/www/htdocs/ito_op/help/tshoot7.htm /opt/OV/www/htdocs/ito_op/help/tshoot8.htm /opt/OV/www/htdocs/ito_op/help/tshoot9.htm /opt/OV/www/htdocs/ito_op/help/tsnav.htm /opt/OV/www/htdocs/ito_op/help/unaknw.gif /opt/OV/www/htdocs/ito_op/help/unknown.gif /opt/OV/www/htdocs/ito_op/help/unown.gif /opt/OV/www/htdocs/ito_op/help/viewbrows.gif /opt/OV/www/htdocs/ito_op/help/warning.gif /opt/OV/www/htdocs/ito_op/index.html /opt/OV/www/htdocs/ito_op/ito.gif /opt/OV/www/htdocs/ito_op/tbanner.jpg /opt/OV/www/htdocs/ito_op/ITO_JAVA.exe /opt/OV/www/htdocs/ito_op/ito_op_install.tar /opt/OV/lib/libopcsv_www.sl /opt/OV/lib/libopcwww.sl /opt/OV/bin/OpC/opcuiwww /opt/OV/lib/nls/C/opcwww.cat /opt/OV/lib/nls/C/opcwwwinstr.cat /opt/OV/bin/OpC/opc.bin /opt/OV/bin/OpC/opcuiop.bin /opt/OV/lib/nls/C/opcsv.cat /opt/OV/lib/nls/C/opcinst.cat /opt/OV/lib/nls/C/opcinstr.cat /opt/OV/lib/libopcsv_r.sl /opt/OV/man/man1m.Z/opc_backup.1m /opt/OV/man/man1m.Z/opccfgupld.1m /opt/OV/man/man1m.Z/opcdbidx.1m /opt/OV/man/man1m.Z/opcgetmsgids.1m /opt/OV/man/man1m.Z/opcragt.1m /opt/OV/man/man1m.Z/opcsecfgdwn.1m /opt/OV/man/man1m.Z/opcsecfgupld.1m /opt/OV/man/man1m.Z/opcackmsgs.1m /opt/OV/bin/OpC/opcuiadm.bin /opt/OV/bin/OpC/opcuiopadm.bin /opt/OV/bin/OpC/opcuitadm.bin /opt/OV/bin/OpC/opcmomchk /opt/OV/bin/OpC/opcsm /opt/OV/bin/OpC/opcsvskm /opt/OV/bin/OpC/install/opctranm /opt/OV/bin/OpC/utils/opcuserhircopy /opt/OV/bin/OpC/agtinstall/inst.sh /opt/OV/bin/OpC/agtinstall/opcmpeinst /opt/OV/bin/OpC/agtinstall/opcmpeping /opt/OV/bin/OpC/agtinstall/opcmpeprocs /opt/OV/bin/OpC/agtinstall/opcprocs /opt/OV/bin/OpC/agtinstall/opcsainst /opt/OV/bin/OpC/agtinstall/opcsaprlg /opt/OV/bin/OpC/agtinstall/opcuxprlg /opt/OV/bin/OpC/agtinstall/product_inst.sh /opt/OV/bin/OpC/install/opcconfig /opt/OV/bin/OpC/install/opcupgrade /opt/OV/contrib/OpC/sg/OpC.cntl /opt/OV/contrib/OpC/sg/OpC.conf /opt/OV/contrib/OpC/sg/ito.mon /opt/OV/bin/OpC/ito_create_new_svreg.sh /opt/OV/bin/OpC/ito_start_sgtrapi.sh /opt/OV/bin/OpC/ito_stop_sgtrapi.sh /opt/OV/bin/OpC/opcsv /opt/OV/bin/OpC/utils/ovtrap2opc /opt/OV/bin/OpC/utils/README /opt/OV/bin/OpC/utils/agent_platform.conf /opt/OV/bin/OpC/utils/itochecker /opt/OV/bin/OpC/utils/itochecker.README /opt/OV/bin/OpC/utils/itochecker.conf /opt/OV/bin/OpC/utils/itochecker_db /opt/OV/bin/OpC/utils/itochecker_dbito /opt/OV/bin/OpC/utils/itochecker_html /opt/OV/bin/OpC/utils/itochecker_ito /opt/OV/bin/OpC/utils/itochecker_java /opt/OV/bin/OpC/utils/itochecker_node /opt/OV/bin/OpC/utils/itochecker_sys /opt/OV/bin/OpC/utils/itosend /etc/opt/OV/share/conf/OpC/mgmt_sv/ecs/modules/ ito_module.ecs what(1) Output: /opt/OV/bin/OpC/opcuiadm.bin: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/16/ 99) /opt/OV/bin/OpC/opcuiopadm.bin: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/16/ 99) /opt/OV/bin/OpC/opcuitadm.bin: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/16/ 99) /opt/OV/bin/OpC/opcmomchk: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcsm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcsvskm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/install/opctranm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/utils/opcuserhircopy: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/agtinstall/inst.sh: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/agtinstall/opcmpeinst: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/agtinstall/opcmpeping: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/agtinstall/opcmpeprocs: None /opt/OV/bin/OpC/agtinstall/opcprocs: None /opt/OV/bin/OpC/agtinstall/opcsainst: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/agtinstall/opcsaprlg: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/agtinstall/opcuxprlg: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/agtinstall/product_inst.sh: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/install/opcconfig: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/install/opcupgrade: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/contrib/OpC/sg/OpC.cntl: None /opt/OV/contrib/OpC/sg/OpC.conf: None /opt/OV/contrib/OpC/sg/ito.mon: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/ito_create_new_svreg.sh: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/ito_start_sgtrapi.sh: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/ito_stop_sgtrapi.sh: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/opcsv: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/utils/ovtrap2opc: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/utils/README: None /opt/OV/bin/OpC/utils/agent_platform.conf: None /opt/OV/bin/OpC/utils/itochecker: None /opt/OV/bin/OpC/utils/itochecker.README: None /opt/OV/bin/OpC/utils/itochecker.conf: None /opt/OV/bin/OpC/utils/itochecker_db: None /opt/OV/bin/OpC/utils/itochecker_dbito: None /opt/OV/bin/OpC/utils/itochecker_html: None /opt/OV/bin/OpC/utils/itochecker_ito: None /opt/OV/bin/OpC/utils/itochecker_java: None /opt/OV/bin/OpC/utils/itochecker_node: None /opt/OV/bin/OpC/utils/itochecker_sys: None /opt/OV/bin/OpC/utils/itosend: None /etc/opt/OV/share/conf/OpC/mgmt_sv/ecs/modules/ ito_module.ecs: None /opt/OV/lib/libopcsv_r.sl: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/16/ 99) /opt/OV/lib/nls/ja_JP.SJIS/opcsv.cat: None /opt/OV/lib/nls/ja_JP.SJIS/opcinst.cat: None /opt/OV/lib/nls/ja_JP.SJIS/opcinstr.cat: None /opt/OV/bin/OpC/opcvterm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/www/htdocs/ito_op/help/Index.htm: None /opt/OV/www/htdocs/ito_op/help/Opview.gif: None /opt/OV/www/htdocs/ito_op/help/a.gif: None /opt/OV/www/htdocs/ito_op/help/aknw.gif: None /opt/OV/www/htdocs/ito_op/help/annotate.gif: None /opt/OV/www/htdocs/ito_op/help/app.16.gif: None /opt/OV/www/htdocs/ito_op/help/b.gif: None /opt/OV/www/htdocs/ito_op/help/blob.jpg: None /opt/OV/www/htdocs/ito_op/help/c.gif: None /opt/OV/www/htdocs/ito_op/help/cfgscreen.gif: None /opt/OV/www/htdocs/ito_op/help/cfgview.gif: None /opt/OV/www/htdocs/ito_op/help/clouds.gif: None /opt/OV/www/htdocs/ito_op/help/concept1.htm: None /opt/OV/www/htdocs/ito_op/help/concept10.htm: None /opt/OV/www/htdocs/ito_op/help/concept11.htm: None /opt/OV/www/htdocs/ito_op/help/concept2.htm: None /opt/OV/www/htdocs/ito_op/help/concept3.htm: None /opt/OV/www/htdocs/ito_op/help/concept4.htm: None /opt/OV/www/htdocs/ito_op/help/concept5.htm: None /opt/OV/www/htdocs/ito_op/help/concept6.htm: None 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/opt/OV/lib/nls/C/opcwwwinstr.cat: None /opt/OV/bin/OpC/opcdbpwd: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/lib/libopcdb.sl: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/16/ 99) /opt/OV/bin/OpC/opcdispr: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcmsgsrpt: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opctmplrpt: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opc: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcrlogin: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcuiop: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/man/man1m.Z/opc_backup.1m: None /opt/OV/man/man1m.Z/opccfgupld.1m: None /opt/OV/man/man1m.Z/opcdbidx.1m: None /opt/OV/man/man1m.Z/opcgetmsgids.1m: None /opt/OV/man/man1m.Z/opcragt.1m: None /opt/OV/man/man1m.Z/opcsecfgdwn.1m: None /opt/OV/man/man1m.Z/opcsecfgupld.1m: None /opt/OV/man/man1m.Z/opcackmsgs.1m: None /opt/OV/lib/nls/C/opcsv.cat: None /opt/OV/lib/nls/C/opcinst.cat: None /opt/OV/lib/nls/C/opcinstr.cat: None /opt/OV/bin/OpC/opcackmsg: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcackmsgs: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcactm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opccmm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcctlm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcdispm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcdistm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcecm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) bypass.c 1.8 1997/06/01 02:12:35 circuit.c 1.51.2.2 1997/08/04 06:46:39 endecode.c 1.79 1997/06/03 05:29:05 engine.c 1.9.6.4 1997/07/24 01:12:36 engine_control.c 1.110.2.3 1997/08/04 06:46:50 fatal.c 1.11 1996/05/24 07:54:38 input.c 1.53.2.1 1997/07/23 02:48:28 log.c 1.6 1996/05/15 06:18:38 mesgbuf.c 1.13.2.1 1997/06/27 03:52:45 trace.c 1.7 1996/05/15 06:18:41 value.c 1.86.2.4 1998/01/20 06:34:37 anno_event.c 1.15.2.2 1997/08/21 06:39:37 annotate.c 1.34 1997/05/06 04:25:26 bus.c 1.20 1997/05/08 04:00:32 clock.c 1.36 1997/05/29 08:00:48 combine.c 1.37 1997/05/16 02:41:35 count.c 1.25 1997/01/21 05:02:52 create.c 1.25.2.1 1997/07/15 10:00:33 datastore.c 1.36 1997/05/21 02:36:10 extract.c 1.25.2.2 1998/03/06 03:32:10 factstore.c 1.39.2.1 1997/07/08 05:21:19 filter.c 1.26 1997/04/16 07:24:18 info.c 1.12.2.1 1997/07/08 05:18:21 loader.c 1.41.2.2 1997/08/15 07:49:45 memory.c 1.26 1997/04/11 10:32:36 modify.c 1.18 1997/04/16 07:24:19 node.c 1.41.2.1 1997/09/15 08:50:56 nodeclass.c 1.15 1996/05/15 05:45:39 output.c 1.25 1997/05/23 02:49:54 port.c 1.11 1996/05/15 05:45:40 query.c 1.16 1996/11/20 23:28:02 rate.c 1.38 1997/04/11 10:32:37 rearrange.c 1.33 1996/05/24 00:32:31 sequence.c 1.14.6.3 1998/01/20 04:26:59 table.c 1.43.2.3 1998/10/12 11:41:22 unless.c 1.46.2.1 1997/06/26 03:47:55 vstring.c 1.3 1997/05/16 11:30:01 assembler.c 1.56.2.2 1997/07/15 09:13:29 delay.c 1.32.2.1 1997/08/27 23:39:33 infofns.c 1.5 1996/05/15 03:52:15 interpreter.c 1.150.2.8 1998/01/20 06:34:41 transit.c 1.10 1996/05/27 23:46:59 memory.c 1.13.2.1 1997/07/15 08:11:55 ccall.c 1.9.2.2 1997/08/15 06:28:16 char_sets.c 1.5 1997/01/24 05:53:39 dicts.c 1.15 1997/04/21 09:22:46 library.c 1.36 1997/05/12 08:08:17 opc_pattern.c 1.13 1997/04/30 08:12:28 patching.c 1.6 1996/05/15 05:45:40 dicts.c 1.8 1997/06/03 05:34:19 /opt/OV/bin/OpC/opcforwm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcgetmsgids: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opchbp: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcmgrdist: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcmsgm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcmsgr: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcragt: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcsw: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opctss: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcttnsm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/ovoareqhdlr: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/ovoareqsdr: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcsg_halt_cmd: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/newconfig/OpC/sbin/init.d/ovoracle: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/utils/switch_commtype.sh: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/man/man4.Z/msiconf.4: None /opt/OV/man/man3.Z/opcmsg_get_msgids.3: None /opt/OV/man/man3.Z/opcmsg_select.3: None /opt/OV/bin/OpC/opc.bin: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/16/ 99) /opt/OV/bin/OpC/opcuiop.bin: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/16/ 99) /opt/OV/bin/OpC/opc_audit_secure: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opc_dbinit: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcack: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcadddbf: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcagtdbcfg: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcaudupl: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opccfgdwn: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opccfgupld: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcdbidx: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcdbinst: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcauddwn: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opchistdwn: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcdbupgr: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcdbupload: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opchistupl: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcuiadm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcuiopadm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opcuitadm: HP OpenView IT/Operations A.04.14 PHSS_19160 (08/17/ 99) /opt/OV/bin/OpC/opc_backup: HP OpenView IT/Operations A.04.14 (08/17/99) /opt/OV/bin/OpC/opc_recover: HP OpenView IT/Operations A.04.14 (08/17/99) cksum(1) Output: 385223632 1291218 /opt/OV/bin/OpC/opcuiadm.bin 2264511598 456610 /opt/OV/bin/OpC/opcuiopadm.bin 220994338 594968 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/opt/OV/man/man4.Z/msiconf.4 3283559421 2315 /opt/OV/man/man3.Z/opcmsg_get_msgids.3 944804475 2879 /opt/OV/man/man3.Z/opcmsg_select.3 3121490525 69955 /opt/OV/bin/OpC/opc.bin 4290724102 460002 /opt/OV/bin/OpC/opcuiop.bin 4193716258 1690420 /opt/OV/bin/OpC/opc_audit_secure 2163598079 1694532 /opt/OV/bin/OpC/opc_dbinit 3048352601 1702716 /opt/OV/bin/OpC/opcack 279911004 1694512 /opt/OV/bin/OpC/opcadddbf 2717754983 1698640 /opt/OV/bin/OpC/opcagtdbcfg 526689829 1686328 /opt/OV/bin/OpC/opcaudupl 864823251 1912056 /opt/OV/bin/OpC/opccfgdwn 1348555041 2456972 /opt/OV/bin/OpC/opccfgupld 785490285 1702720 /opt/OV/bin/OpC/opcdbidx 169318648 1702768 /opt/OV/bin/OpC/opcdbinst 492172553 1686316 /opt/OV/bin/OpC/opcauddwn 492172553 1686316 /opt/OV/bin/OpC/opchistdwn 3591104110 1702728 /opt/OV/bin/OpC/opcdbupgr 3646091253 1764320 /opt/OV/bin/OpC/opcdbupload 2718942404 1686332 /opt/OV/bin/OpC/opchistupl 2414107149 3165984 /opt/OV/bin/OpC/opcuiadm 1554271685 2829052 /opt/OV/bin/OpC/opcuiopadm 4072318513 2565860 /opt/OV/bin/OpC/opcuitadm 551949608 55438 /opt/OV/bin/OpC/opc_backup 1261864665 44220 /opt/OV/bin/OpC/opc_recover Patch Conflicts: None Patch Dependencies: None Hardware Dependencies: None Other Dependencies: None Supersedes: PHSS_12543 PHSS_13939 PHSS_13977 PHSS_14695 PHSS_15629 PHSS_15637 PHSS_15702 PHSS_15703 PHSS_15706 PHSS_16272 PHSS_17072 PHSS_17365 Equivalent Patches: None Patch Package Size: 127340 KBytes Installation Instructions: Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license, restrictions, and, limitation of liability and warranties, before installing this patch. ------------------------------------------------------------ 1. Back up your system before installing a patch. 2. Login as root. 3. Copy the patch to the /tmp directory. 4. Move to the /tmp directory and unshar the patch: cd /tmp sh PHSS_19160 5a. For a standalone system, run swinstall to install the patch: swinstall -x autoreboot=true -x match_target=true \ -s /tmp/PHSS_19160.depot By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_19160. If you do not wish to retain a copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. WARNING: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_19160.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: dd if=/tmp/PHSS_19160.depot of=/dev/rmt/0m bs=2k Special Installation Instructions: BEFORE LOADING THIS PATCH... o You may use this patch with the following official ITO releases: A.04.0x (and it's subsequent patches e.g. A.04.1x) o DO NOT use this patch with older releases of OpC or ITO, for example versions A.01.X, A.02.X or A.03.X. o It provides bug fixes and enhancements for ITO 4.0x Management Server system, Oracle, English and Japanese version. (A) Patch Installation Instructions ------------------------------- (A1) Stop all ITO processes on your Management Server; this includes manager processes, communication processes and user-interface processes on the machine. - Stop all the ITO GUIs that are running, by using the "File:Exit" menubar item If your are running ITO Distributed GUI shutdown ITO on all Distributed GUI clients as well: - If your are running the Mount Model DGUI apply the patch only to the server - If you are running the Full Model DGUI apply the patch on ALL DGUI clients - Stop the ITO Manager processes: # ovstop opc ovoacomm If any ITO process is still running, kill it manually: # kill -9 If you are running ITO in an MC/ServiceGuard installation: - Apply this patch to all MC/SG cluster nodes - The server processes need to be stopped with: # cmhaltpkg OpC - The patch patches files on the ITO shared disk. Either make sure to place /etc/opt/OV/share/conf/\ OpC/mgmt_sv/ecs/modules/ito_module.ecs onto the shared disk after the patch installation or mount the shared disk manually before installing the patch. For example: (Names of vol. group and logical vol. may differ.) # vgchange -a e /dev/vopc # mount /dev/vopc/lvol1 /opt/OV/OpC_SG - New template files for MC/SG operation of the OpC package have been added by this patch to /opt/OV/contrib/OpC/sg/ : ito.mon - Script to monitor processes, should be used as the service to be monitored by MC/SG OpC.cntl - control script for package OpC OpC.conf - MC/SG configuration file for package OpC Please be sure to set all required variables in the templates before using them. (A2) Install the patch, following the standard installation instructions. Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license restrictions and limitation of liability and warranties, before installing this patch. ------------------------------------------------------ 1. Back up your system before installing a patch. (you may use opc_backup) 2. Login as root. 3. Copy the patch to your /tmp directory and unshar it: # cd /tmp # sh PHSS_19160 4. For a standalone system, run swinstall to install the patch: # swinstall -x match_target=true \ -s /tmp/PHSS_19160.depot By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_19160. If you do not wish to retain a copy of the original, copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. Warning: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_19160.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: # dd if=/tmp/${PATCH).depot of=/dev/rmt/0m bs=2k (A3) After installing PHSS_19160, restart the ITO processes on your Management Server system: - Restart the ITO Manager processes, and check that the processes are running: # /opt/OV/bin/OpC/opcsv -start # /opt/OV/bin/OpC/opcsv -status (B) ITO WWW-GUI : Installation Instructions --------------------------------------- - This patch contains the ITO JAVA UI Version 2. The JAVA UI is the replacement for the HTML-based ITO Message Browser delivered with ITO A.04.00 NOTE: The HTML-based GUI will be removed during the installation of this patch. (see Q&A section below) The ITO JAVA UI will also replace the ITO Distributed GUI which will become obsolete with the next major release of ITO. - The Java-GUI version in this patch superseeds the ones in: PHSS_13977, (version 1 of the Java-GUI) PHSS_15706 (version 2 of the Java-GUI) PHSS_17072 and all the following that are superseded by this patch. - The differences between the ITO-Motif operators GUI and the ITO JAVA GUI are: Missing Functionality in general: * No NNM-Applications Missing Functionality in the Message browser: * No 'Virtual Terminal' on Message Popup-Menu * No Highlight in IP-Map (there is no IP-Map) * Acknowledge only on 1-or-All basis, no submenu for severity * No 'own all' functionality * No 'Set home Session' (saving of preferences) * No Operator Reports * No changing of passwords by user Additional functionality compared to Motif: * You can now configure Local Applications. - Additional functionality and enhancements in this release compared to version 1 of the Java GUI: * reconnect after ITO server restart * performance improvements through dynamic update of messages * view filters for the message browser * access to the history database * applications and application groups * new local applications accessable via variable See (C1) Configuring Local Applications below. * escalation of messages (if configured) * modify/delete annotations - This GUI is NOT a replacement for the standard Motif GUI because not all functionality of the Motif GUI is available with this patch. - Our recommended platform for the ITO JAVA UI client is a Pentium-based PC with 150 Mhz (or more) and 32 MB RAM (or more) running Windows NT or Windows '95 in order to get reasonable performance. - Performance problems with HP_UX clients: Although the ITO JAVA UI client will function on HP-UX, the performance with the Java Virtual Machine currently available for HP-UX is not satisfactory on most HP-UX machines. Therefore, it is not recommended to use the GUI client on HP-UX; use the standard Motif GUI instead. We know about that problem, and are working on a solution. - HPUX 10.01 is not supported because of the missing Unicode font set (ucs2). (B1) Prerequisites ------------- Before installing the ITO software, ensure that all hardware and software prerequisites are met by your management server. See Chapter 1 of the HP OpenView IT/Operations Installation Guide for the Management Server. Note, however, that the kernel parameter maxfiles (soft file limit per process) must be increased compared to the value given in the ITO Installation Guide (120). The new value depends on the number of users accessing the ITO JAVA UI. Use the following formula to compute the number of open files per user: 28 + ((number_of_users) * 14) For example, if you plan to have 20 users accessing the ITO JAVA UI: 28 + (20 * 14) = 308 Set the value of maxfiles to a number higher than 308, for example 350. Now install the ITO software as described in Chapter 2 of the HP OpenView IT/Operations Installation Guide for the Management Server. The following section assumes that you have successfully installed ITO, and that you have already installed a supported web server as described by the vendor of the server. (B2) Configuring the HTTP Server --------------------------- Install your Web server as documented in the vendor's documentation and verify that the Web server is running properly. If you want to access HP OpenView Web, you need to configure your HTTP server to do so. The configuration will vary, depending on the type of HTTP server you have. The following Web servers are supported: * Netscape * NCSA/Apache * CERN/W3C This section describes how to configure these Web servers for use with the HP OpenView Web Interface. (B3) Netscape Server Configuration ----------------------------- To configure Netscape to access the HP OpenView Web, select the Netscape server that you want to configure and perform the following steps. From the Netscape Enterprise Configuration window: 1. Click the Content Mgmt button at the top of the window. 2. Select Additional Document Directories in the left side of the window. 3. For URL prefix enter ITO_OP/ . 4. For Map To Directory enter /opt/OV/www/htdocs/ito_op 5. Click [OK]. 6. Click [Save and Apply]. Restart your Web server and open the following URL: http:///ITO_OP Where is the hostname of your Web server, including the domain. Ensure that the .exe extension is defined in the following file: /opt/ns-fasttrack/httpd-/config/\ mime.types add line: type=application/octet-stream exts=exe (B4) NCSA/Apache Server Configuration -------------------------------- To configure an Apache Web server to access HP OpenView Web, add the following lines to the file /conf/srm.conf. Where is set in the server's configuration. For example, the default for Apache is /usr/local/etc/httpd Alias /ITO_OP /opt/OV/www/ htdocs/ito_op NOTE: Be sure to set valid user and group names in the httpd.conf User/Group entries. Restart your Web server and open the following URL: http:///ITO_OP Where is the hostname of your Web server, including the domain. (B5) CERN/W3C Server Configuration ----------------------------- To configure a CERN/W3C Web server to access HP OpenView Web, add the following lines to the file httpd.conf: Pass /ITO_OP/* /opt/OV/www/htdocs/ito_op/* Restart your Web server and open the following URL: http:///ITO_OP Where is the hostname of your Web server, including the domain. (C) ITO WWW-GUI : Configuration and Maintenance ------------------------------------------- (C1) Configuring Local Applications ------------------------------ This version of the ITO JAVA UI allows operators to start applications locally on the JAVA-UI client. The applications must be configured by the ITO administrator using the "Add ITO Application" window in the ITO administrator GUI: 1. Select [Actions: Application -> Add ITO Application...] from the menubar of the ITO Application Bank. The "Add ITO Application" window opens. 2. Enter the application name, application group, and a desription of your new application. Note that it may be useful to add all your local applications in an application group called "Local Applications". 3. In the [Application Call] field, enter: command where: is the variable that returns the client on which the JAVA UI runs. command is the name of the program to be executed. For example, enter the following to start the application telnet on the local JAVA-UI client: telnet 4. Select [Start on Target Node(s) seleceted by Operator] and [No Window (eg X Application)] as presentation method. 5. Click on [OK] to add your application to the ITO Application Bank. 6. Assign the application or application group to the operators who use the ITO JAVA UI. (C2) Configuring for Performance --------------------------- The performance of the ITO JAVA UI depends on your configured environment. The ITO JAVA UI has been tested and works well with the following configuration: Object: Number: ------- ------- ITO management server: 1 running JAVA UIs: 30 managed nodes in node tree: 400 messages in browser: 3000 (C3) Connecting through a Firewall ----------------------------- If you want to access the ITO JAVA UI from outside a firewall, you need to open port 2531. Port 2531 is the socket used by the ITO JAVA UI to connect to the ITO management server. (D) ITO WWW-GUI : Questions & Answers List -------------------------------------- This is a list of questions we have received and you may be interested in: ------------------------------------------------------ Question: What Operating Systems do you support? Answer: SERVER: The server is the patched ITO 4.0 Server; you can find all information in the standard manuals. The patched server was tested on: - HP-UX 10.10 - HP-UX 10.20 CLIENT: Because the GUI client is programmed in JAVA it is highly portable and should run anywhere where you have a JAVA Runtime Environment (JRE) installed. The client was sucessfully tested on: - Windows NT 4.0 - Windows 95 - HP-UX 10.10 - HP-UX 10.20 - SunOS5.4 Solaris 2.4 - Linux (RedHat 5.2) NOTE: See our warning note at the beginning of the 'Installation Instructions' section. The use of the GUI client on UNIX is NOT recommended at the moment due to performance issues. Not supported: - Windows NT 3.51 and earlier (no JRE) ------------------------------------------------------ Question: What Software-Prerequisites are there ? Answer: SERVER: The server needs one of the supported Operating Systems. Additionally we strongly recommend the use of a webserver running on the ITO server, in order to download the client software-packages to the client- systems easily and to use online-help from the clients. See (B2) for details on the supported web-servers. CLIENT: The only other SW ITO-OP really needs is the "Java Runtime Environment" (JRE). On MS-Win'95 and NT 4.0: When you install the client-SW on the PC by extracting the .exe-package, a simple dirctory structure is created. This can later be removed by simply deleting the ito_op dirctory. Currently we also install the version of the JRE and that we require and the necessary GUI-component classes in this directory. Other platforms: You must get and install the JRE yourself. For HP-UX you can find it at: http://www.hp.com/go/java Note, that there are different versions of the HP-UX-JRE: HP-UX JRE Version | Supported for ITO_OP ? -------------------+----------------------- 1.1.3 | No - Not Y2K Compliant 1.1.3.4 | No - Not Y2K Compliant 1.1.3.5 | No - Not Y2K Compliant 1.1.5 | No - Not Y2K Compliant 1.1.6 | Yes 1.1.7 | Yes 2.1.0 | Yes - On HP-UX 11.00 To find out which version you have installed use the command: '/opt/java/bin/java -version' which should give you an output like this: java version "HP-UX Java X.01.17.00 " ------------------------------------------------------ Question: What about Copyright / Licensing? Answer: With an ITO server license you are granted an unlimited number of operator sessions on this server. This is also valid for the tools operators need, for example the distributed operator Motif GUI. The JAVA UI for operators is a patch for the HTML GUI of ITO version A.04.00 and therefore separate licenses are not necessary. If you still have any questions, contact the ITO Product Manager Christoph Pfister at christoph_pfister@bbn.hp.com ------------------------------------------------------ Question: Year 2000 compliance? Answer: We have tested the patch for Year 2000 compliance with the same testcases as the ITO product. Both the server and the JAVA client code passed all testcases and a code review. ------------------------------------------------------ Question: What type of network connections are used? Answer: There are 2 phases of network use: 1) Download SW: The httpd is used to transfer the SW to the client system (as a self- extracting exe file) 2) Normal Client-Server communication: All requests during normal execution are done via a socket connection to port 2531 on server (like load all messages, own a message, ...) ------------------------------------------------------ Question: What happens with the HTML-based GUI? Answer: During the installation of this patch the HTML-based GUI is removed from the server. Note, that you must re-install the complete ITO software if you wish to continue working with the HTML-based GUI. This should not be necessary and is indeed not recommended as it is no longer supported with the next major release of ITO. ------------------------------------------------------ Question: Can several operators share one login ? Answer: Yes, they can do than, like in the original GUI. The positive side-effect of this is better performance and less use of resources on the server. The only thing to note is, that you cannot differenciate which of these operators created a certain annotation, etc. Especially if you have several read-only operators, this is a setup-alternative to think about. ------------------------------------------------------ Question: How can I find out, how many JAVA GUIs are currently connected to the ITO-server ? Answer: You can use the 'netstat' command on the port that the clients use for their socket connection to the server: netstat -a | grep 2531 Note that this also shows the connections of clients that are currently not reachable due to a missing network connection but who had a session running before the network connection went down. ------------------------------------------------------ Question: What about running the ITO JAVA UI in a web browser ? Answer: Many JAVA programs can run in two modes: 1) as a standalone "application" 2) as an "applet" in a web browser We have implemented both versions in the first release of the ITO-JAVA GUI. However, there was no real demand from our customers for the applet version. Test have shown that the one-time local installation of the GUI-client as an application is faster and more convenient than the long download times you need at every startup of the applet in a web browser. Additionally the implementation of the Java VM in the browsers differs from the standard which can cause problems. Therefore we have now stopped the support for the applet version. ------------------------------------------------------ (E) ITO WWW-GUI : Troubleshooting List ---------------------------------- This is a list of problems that have been reported to us with the correspondent solutions: ------------------------------------------------------ Problem: Something seems wrong, but I don't know where to look for a clue. Solution: There are several places you can check: 1) The Error-Dialog Window that pops up on the client when an errors happens. 2) The DOS-(or terminal) Window that was used to start the Java-GUI. 3) Check the status of the ITO-server: command: 'opcsv -status' on the server. 4) The regular ITO-Error log: /var/opt/OV/log/OpC/mgmt_sv/opcerror 5) If you have tracing turned on: /var/opt/OV/share/tmp/OpC/mgmt_sv/trace ------------------------------------------------------ Problem: General problems with network, hostnames ... Solution: Very often communication failures are reported to us that are unrelated to the ITO JAVA UI software but can be traced to failures in the basic network configuration. The standard error message you receive in a DOS-window during login is similar to the following: +----------------------------------------- | Error msg, 4:25:12AM, com.hp.ov.it.co ... | Error creating comm link to agent: | com.hp.ov.it.comm.OvEmbNode$CommLinkC ... +----------------------------------------- And a GUI-window saying: "Access is denied to myserver.xyz.com" If you receive a similar message and you can't connect to a system, perform the following quick checks before you report the problem: 1) Is the machine reachable at all? For example, if it is switched off, it can't be reached. -> try the 'ping' command on your DOS window: c:\> ping myserver 2) Short or Long Hostname? -> Try the fully qualified hostname in all calls, if your network can't find the server with the short one: c:\> ping myserver.xyz.com ------------------------------------------------------ Problem: The .exe file is not downloading from the server. Solution: Check the mimetype settings in the config-file as described above. After the change, you must stop and restart the web server because only then the config settings are read. ------------------------------------------------------ Problem: The GUI window is gray and does not update or react after an action. Solution: This may happens when the GUI server is very busy and the GUI client waits for data for an update. Be patient and wait until the GUI returns. Do not try to start the desired action again and again if you don't get an immediate respose. It can take a short moment until the busy cursor is set. The performance will be improved a lot in the ITO 5.30 release. ------------------------------------------------------ Problem: Motif-applications do not start when started from the application tree. There is no error message displayed. Solution: Motif-applications with windows cannot be run on a PC display unless you use a third-party product like 'Reflection-X' that offers this capability. Hint: Some UNIX commands (e.g. sam) offer a '-display' option that you can add in the 'Start Customized' dialog, and send the window to an X-Terminal instead. The ITO agent does not send any error messages in this case, so that the GUI is not able to recognize the problem situation. ------------------------------------------------------ Problem: Starting an Application is difficult, and the Help is not correct in this area. Solution: This is a known problem. Java does not support Drag & Drop yet. For now, you will have to select (a) Node(s) first, then hold and select the Applications with the right mouse- button which pops up the 'Start' menu. ------------------------------------------------------ Problem: Starting the client on HP-UX returns the Error: "Unable to initialize threads: cannot find class java/lang/Thread" Solution: Most of the problems can on Unix can be solved by looking into the script: /opt/OV/www/htdocs/ito_op/ito_op Often it is just a wrong setting of the environment variables or a wrong installation path on your system. The script can be adapted to your needs. ------------------------------------------------------ Problem: I start the GUI, but after the login nothing happens. In the Errlog of the server I find the following info: ... Can't initialize iconv to convert string from "iso81" to "ucs2" Solution: As you can find in the prerequisites above, we don't support HPUX 10.01 because of the missing unicode font set (ucs2). Usually it should be available with the newer HP-UX verisions, but occasionally there are misconfigurations in the file: /usr/lib/nls/iconv/config.iconv It must contain a line like this: iso81 ucs2 iso81=ucs2 lsbucs2.sl If you can't find the original file, try to get it from another system. ------------------------------------------------------ Problem: I see some acknowledged messages in my active browser. If I try to acknowledge them, it says "Operation already performed" Solution: Most likely your connection to the server is interrupted. ------------------------------------------------------ Problem: Different implementation of the JAVA UI components on other platforms. Solution: The GUI client was programmed in JAVA, and is therefore highly portable. However, at the same time, it must rely on the implementation of the Java Runtime Environment (JRE) on these platforms. Apart from the performance problems on HP-UX, the implementation of the JAVA UI components differs on different platforms. There may be small problems caused by these differences in implementation but they cannot be solved by the ITO JAVA UI itself. These problems may disturb the use to a small degree on certain platforms but all the funtionality should be usable. It is not necessary to report these issues to us if it works correctly on our reference platform for the GUI (which is Windows), unless you are unable to use some functionality. The best results can be seen on Windows '95 or NT. On other platforms you might find small problems with: * Window and contents sizing & alignment. * Multi selection with right-mouse button on HP-UX. * Starting applications on HP-UX (selection is difficult) ------------------------------------------------------ Problem: In the opcerror log are many entries like this: WARNING opcuiwww (ITO-SE GUIserver) (7187) [OvCorUiCommLinkDataSocket.C:253]: Invalid login. (ITO-SE217-1) From the timestamp I see that they happen every 30 seconds. Solution: Your Java-GUI server must be of the same release as the client is. In this case, the standard refresh cycle of an incom- patible client causes this error message. (Note: opcuiwww of PHSS_17072 and PHSS_17365 are compatible to client PHSS_16272 ) ------------------------------------------------------ (B) Patch Deinstallation Instructions --------------------------------- (B1) To deinstall the patch PHSS_19160 run swremove: NOTE: Before removing the patch, stop all ITO server processes, as described in the Patch Installation Instructions (A1). # swremove PHSS_19160 NOTE: If you have had Patch PHSS_17072 installed before this patch (PHSS_17365), you might encounter Errors of this type: ERROR: Cannot access the source file "/opt/OV/www/htdocs/ito_op/help/aknw.gif": No such file or directory (2). in the file /var/adm/sw/swagent.log during deinstallation. They can be ignored, nothing will be corrupted.