Patch Name: PHSS_16240 Patch Description: s700_800 10.X OV ITO4.0 SMART Plug-In for Remedy ARS Patch Creation Date: 98/08/25 Post Date: 98/08/31 Hardware Platforms - OS Releases: s700: 10.01 10.10 10.20 s800: 10.01 10.10 10.20 Products: HP OpenView SMART Plug-In for Remedy ARS Filesets: SPI-REMEDY-ITO-4.ITO4ARS-SERVER Automatic Reboot?: No Status: General Superseded Critical: No Path Name: /hp-ux_patches/s700_800/10.X/PHSS_16240 Symptoms: PHSS_16240: Passwords are not always encrypted correctly When the system is busy, multiple ITO messages that are sent via the TT interface, can be concatenated into a single ARS entry Character fields are in certain cases unnecessarily truncated by the SPI when they are submitted to an ARS entry. Logfile messages are written with a two digit year. The ITAROS_arssrv and ITAROS_itosrv daemon would not start if the LANG variable was not set. Inconsistent date formatting when messages are submitted via the the trouble ticket interface versus the manual submit application Defect Description: PHSS_16240: Remedy SPI, first cumulative patch SR: 5003430454 Patch Files: /opt/OV/OpC/integration/itaros/bin/ITAROS_arssrv /opt/OV/OpC/integration/itaros/bin/ITAROS_itosrv /opt/OV/OpC/integration/itaros/bin/ttsubmit /opt/OV/OpC/integration/itaros/bin/msgid_submit /opt/OV/OpC/integration/itaros/unsupported/ITAROS.config.RHD what(1) Output: /opt/OV/OpC/integration/itaros/bin/ITAROS_arssrv: HP OpenView SMART Plug-In for Remedy ARS A.01.01 PHS S_16240, Copyright (c) 1997 Stephens, Inc., Copyright (c) 1997 Hewlett-Packard Company ar.c 3.43 11/16/94 arb.c 1.4 11/16/94 arfree.c 3.4 10/3/94 parmchck.c 3.8 10/4/94 parse.c 3.10 11/11/94 util.c 3.10 12/8/94 error.c 3.16 1/19/95 rpc_alloc.c 2.2 5/10/94 rpc_alloc.c 3.1 8/18/94 /opt/OV/OpC/integration/itaros/bin/ITAROS_itosrv: HP OpenView SMART Plug-In for Remedy ARS A.01.01 PHS S_16240, Copyright (c) 1997 Stephens, Inc., Copyright (c) 1997 Hewlett-Packard Company /opt/OV/OpC/integration/itaros/bin/ttsubmit: HP OpenView SMART Plug-In for Remedy ARS A.01.00, Co pyright (c) 1997 Stephens, Inc, Copyright (c ) 1997 Hewlett-Packard Company /opt/OV/OpC/integration/itaros/bin/msgid_submit: HP OpenView SMART Plug-In for Remedy ARS A.01.00, Co pyright (c) 1997 Stephens, Inc., Copyright ( c) 1997 Hewlett-Packard Company /opt/OV/OpC/integration/itaros/unsupported/ ITAROS.config.RHD: ITAROS X.04.03 Config File cksum(1) Output: 3671246389 546727 /opt/OV/OpC/integration/itaros/bin/ ITAROS_arssrv 2132116486 1829864 /opt/OV/OpC/integration/itaros/bin/ ITAROS_itosrv 2242166071 20531 /opt/OV/OpC/integration/itaros/bin/ttsubmit 2550573304 20533 /opt/OV/OpC/integration/itaros/bin/ msgid_submit 2658414563 7759 /opt/OV/OpC/integration/itaros/unsupported/ ITAROS.config.RHD Patch Conflicts: None Patch Dependencies: None Hardware Dependencies: None Other Dependencies: None Supersedes: None Equivalent Patches: None Patch Package Size: 2430 KBytes Installation Instructions: Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license, restrictions, and, limitation of liability and warranties, before installing this patch. ------------------------------------------------------------ 1. Back up your system before installing a patch. 2. Login as root. 3. Copy the patch to the /tmp directory. 4. Move to the /tmp directory and unshar the patch: cd /tmp sh PHSS_16240 5a. For a standalone system, run swinstall to install the patch: swinstall -x autoreboot=true -x match_target=true \ -s /tmp/PHSS_16240.depot 5b. For a homogeneous NFS Diskless cluster run swcluster on the server to install the patch on the server and the clients: swcluster -i -b This will invoke swcluster in the interactive mode and force all clients to be shut down. WARNING: All cluster clients must be shut down prior to the patch installation. Installing the patch while the clients are booted is unsupported and can lead to serious problems. The swcluster command will invoke an swinstall session in which you must specify: alternate root path - default is /export/shared_root/OS_700 source depot path - /tmp/PHSS_16240.depot To complete the installation, select the patch by choosing "Actions -> Match What Target Has" and then "Actions -> Install" from the Menubar. 5c. For a heterogeneous NFS Diskless cluster: - run swinstall on the server as in step 5a to install the patch on the cluster server. - run swcluster on the server as in step 5b to install the patch on the cluster clients. By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_16240. If you do not wish to retain a copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. Warning: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_16240.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: dd if=/tmp/PHSS_16240.depot of=/dev/rmt/0m bs=2k Special Installation Instructions: 1) Stop the Remedy SPI via either the ITO Application Desktop item or by executing: ovstop ITAROS_itosrv ITAROS_arssrv 2) Run swinstall and install the patch 3) Edit the ITAROS.config file and re-enter the ITO and ARS password as plain text: ITAROS_ITOAPI_UPWD = ITAROS_ARSAPI_PASSWD = 4) Start the Remedy SPI via either the ITO Application Desktop item or by executing: ovstart ITAROS_itosrv ITAROS_arssrv