Patch Name: PHSS_15706 Patch Description: s700_800 10.X OV ITO4.0X WEB-GUI-Server patch Creation Date: 98/08/04 Post Date: 98/08/06 Repost: 99/02/05 A problem has been discovered with superseding patch PHSS_17072, it can cause problems in an MC/ServiceGuard environment. Patch PHSS_15706 does not exhibit this problem and is being re-released until a replacement patch is available. Hardware Platforms - OS Releases: s700: 10.10 10.20 s800: 10.10 10.20 Products: OpenView IT/Operations 4.0x Filesets: OVOPC-ORA.OVOPC-WWW-ORA Automatic Reboot?: No Status: General Superseded Critical: No Path Name: /hp-ux_patches/s700_800/10.X/PHSS_15706 Symptoms: PHSS_15706: - This patch delivers the 2nd Version of the JAVA based WEB-GUI. See PHSS_15706.text for detailed information on the new features. PHSS_13977: - This patch replaces the HTML WEBGUI with the JAVA bases WEBGUI Defect Description: PHSS_15706: - See the list of the symptoms. PHSS_13977: - See the list of the symptoms. SR: 1653240028 Patch Files: /opt/OV/bin/OpC/opcuiwww /opt/OV/lib/libopcsv_www.sl /opt/OV/lib/libopcwww.sl /opt/OV/lib/nls/C/opcwww.cat /opt/OV/lib/nls/C/opcwwwinstr.cat /opt/OV/www/htdocs/ito_op/ITO_JAVA.exe /opt/OV/www/htdocs/ito_op/index.html /opt/OV/www/htdocs/ito_op/tbanner.jpg /opt/OV/www/htdocs/ito_op/ito.gif /opt/OV/www/htdocs/ito_op/ito_op_install.tar /opt/OV/www/htdocs/ito_op/help/Default.htm /opt/OV/www/htdocs/ito_op/help/Index.htm /opt/OV/www/htdocs/ito_op/help/Opview.gif /opt/OV/www/htdocs/ito_op/help/a.gif /opt/OV/www/htdocs/ito_op/help/aknw.gif /opt/OV/www/htdocs/ito_op/help/annotate.gif /opt/OV/www/htdocs/ito_op/help/app.16.gif /opt/OV/www/htdocs/ito_op/help/b.gif /opt/OV/www/htdocs/ito_op/help/blob.jpg /opt/OV/www/htdocs/ito_op/help/c.gif /opt/OV/www/htdocs/ito_op/help/cfgscreen.gif /opt/OV/www/htdocs/ito_op/help/cfgview.gif /opt/OV/www/htdocs/ito_op/help/clouds.gif /opt/OV/www/htdocs/ito_op/help/concept1.htm /opt/OV/www/htdocs/ito_op/help/concept10.htm /opt/OV/www/htdocs/ito_op/help/concept11.htm /opt/OV/www/htdocs/ito_op/help/concept2.htm /opt/OV/www/htdocs/ito_op/help/concept3.htm /opt/OV/www/htdocs/ito_op/help/concept4.htm /opt/OV/www/htdocs/ito_op/help/concept5.htm /opt/OV/www/htdocs/ito_op/help/concept6.htm /opt/OV/www/htdocs/ito_op/help/concept7.htm /opt/OV/www/htdocs/ito_op/help/concept8.htm /opt/OV/www/htdocs/ito_op/help/concept9.htm /opt/OV/www/htdocs/ito_op/help/concepts.gif /opt/OV/www/htdocs/ito_op/help/concepts3.24.gif /opt/OV/www/htdocs/ito_op/help/config.gif /opt/OV/www/htdocs/ito_op/help/connav.htm /opt/OV/www/htdocs/ito_op/help/contents.htm /opt/OV/www/htdocs/ito_op/help/critical.gif /opt/OV/www/htdocs/ito_op/help/d.gif /opt/OV/www/htdocs/ito_op/help/def1.htm /opt/OV/www/htdocs/ito_op/help/def10.htm /opt/OV/www/htdocs/ito_op/help/def11.htm /opt/OV/www/htdocs/ito_op/help/def12.htm /opt/OV/www/htdocs/ito_op/help/def13.htm /opt/OV/www/htdocs/ito_op/help/def14.htm /opt/OV/www/htdocs/ito_op/help/def15.htm /opt/OV/www/htdocs/ito_op/help/def16.htm /opt/OV/www/htdocs/ito_op/help/def17.htm /opt/OV/www/htdocs/ito_op/help/def18.htm /opt/OV/www/htdocs/ito_op/help/def19.htm /opt/OV/www/htdocs/ito_op/help/def2.htm /opt/OV/www/htdocs/ito_op/help/def20.htm /opt/OV/www/htdocs/ito_op/help/def21.htm /opt/OV/www/htdocs/ito_op/help/def22.htm /opt/OV/www/htdocs/ito_op/help/def23.htm /opt/OV/www/htdocs/ito_op/help/def3.htm /opt/OV/www/htdocs/ito_op/help/def4.htm /opt/OV/www/htdocs/ito_op/help/def5.htm /opt/OV/www/htdocs/ito_op/help/def6.htm /opt/OV/www/htdocs/ito_op/help/def7.htm /opt/OV/www/htdocs/ito_op/help/def8.htm /opt/OV/www/htdocs/ito_op/help/def9.htm /opt/OV/www/htdocs/ito_op/help/def_agent.htm /opt/OV/www/htdocs/ito_op/help/def_applicat.htm /opt/OV/www/htdocs/ito_op/help/def_client.htm /opt/OV/www/htdocs/ito_op/help/def_configvw.htm /opt/OV/www/htdocs/ito_op/help/def_event.htm /opt/OV/www/htdocs/ito_op/help/def_extmon.htm /opt/OV/www/htdocs/ito_op/help/def_message.htm /opt/OV/www/htdocs/ito_op/help/def_mibmon.htm /opt/OV/www/htdocs/ito_op/help/def_node.htm /opt/OV/www/htdocs/ito_op/help/def_object.htm /opt/OV/www/htdocs/ito_op/help/def_opview.htm /opt/OV/www/htdocs/ito_op/help/def_pollint.htm /opt/OV/www/htdocs/ito_op/help/def_progmon.htm /opt/OV/www/htdocs/ito_op/help/def_property.htm /opt/OV/www/htdocs/ito_op/help/def_right.htm /opt/OV/www/htdocs/ito_op/help/def_scoping.htm /opt/OV/www/htdocs/ito_op/help/def_sources.htm /opt/OV/www/htdocs/ito_op/help/def_tempcond.htm /opt/OV/www/htdocs/ito_op/help/def_tempgrp.htm /opt/OV/www/htdocs/ito_op/help/def_template.htm /opt/OV/www/htdocs/ito_op/help/def_thresh.htm /opt/OV/www/htdocs/ito_op/help/default.htm /opt/OV/www/htdocs/ito_op/help/delete.gif /opt/OV/www/htdocs/ito_op/help/dev22.htm /opt/OV/www/htdocs/ito_op/help/dev24.htm /opt/OV/www/htdocs/ito_op/help/dev25.htm /opt/OV/www/htdocs/ito_op/help/e.gif /opt/OV/www/htdocs/ito_op/help/esclt.gif /opt/OV/www/htdocs/ito_op/help/f.gif 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/opt/OV/www/htdocs/ito_op/help/topic4h.htm /opt/OV/www/htdocs/ito_op/help/topic4i.htm /opt/OV/www/htdocs/ito_op/help/topic4j.htm /opt/OV/www/htdocs/ito_op/help/topic4k.htm /opt/OV/www/htdocs/ito_op/help/topic5.htm /opt/OV/www/htdocs/ito_op/help/topic5a.htm /opt/OV/www/htdocs/ito_op/help/topic5b.htm /opt/OV/www/htdocs/ito_op/help/topic5l.htm /opt/OV/www/htdocs/ito_op/help/topic6.htm /opt/OV/www/htdocs/ito_op/help/topic6a.htm /opt/OV/www/htdocs/ito_op/help/topic6b.htm /opt/OV/www/htdocs/ito_op/help/topic6c.htm /opt/OV/www/htdocs/ito_op/help/topic6d.htm /opt/OV/www/htdocs/ito_op/help/topic6e.htm /opt/OV/www/htdocs/ito_op/help/topic6f.htm /opt/OV/www/htdocs/ito_op/help/topic6g.htm /opt/OV/www/htdocs/ito_op/help/topic7.htm /opt/OV/www/htdocs/ito_op/help/topic7a.htm /opt/OV/www/htdocs/ito_op/help/topic7b.htm /opt/OV/www/htdocs/ito_op/help/topic7c.htm /opt/OV/www/htdocs/ito_op/help/topic7d.htm /opt/OV/www/htdocs/ito_op/help/topic7e.htm /opt/OV/www/htdocs/ito_op/help/topic7g.htm /opt/OV/www/htdocs/ito_op/help/topic8.htm /opt/OV/www/htdocs/ito_op/help/topic8a.htm /opt/OV/www/htdocs/ito_op/help/topic8b.htm /opt/OV/www/htdocs/ito_op/help/topic8c.htm /opt/OV/www/htdocs/ito_op/help/topic8d.htm /opt/OV/www/htdocs/ito_op/help/topic8e.htm /opt/OV/www/htdocs/ito_op/help/topic8f.htm /opt/OV/www/htdocs/ito_op/help/topic8g.htm /opt/OV/www/htdocs/ito_op/help/topic8h.htm /opt/OV/www/htdocs/ito_op/help/topic8i.htm /opt/OV/www/htdocs/ito_op/help/topic8j.htm /opt/OV/www/htdocs/ito_op/help/topic8k.htm /opt/OV/www/htdocs/ito_op/help/topicidx.htm /opt/OV/www/htdocs/ito_op/help/topics.htm /opt/OV/www/htdocs/ito_op/help/trbshoot.gif /opt/OV/www/htdocs/ito_op/help/troubleshoot.24.gif /opt/OV/www/htdocs/ito_op/help/tshoot1.htm /opt/OV/www/htdocs/ito_op/help/tshoot11.htm /opt/OV/www/htdocs/ito_op/help/tshoot12.htm /opt/OV/www/htdocs/ito_op/help/tshoot13.htm /opt/OV/www/htdocs/ito_op/help/tshoot2.htm /opt/OV/www/htdocs/ito_op/help/tshoot3.htm /opt/OV/www/htdocs/ito_op/help/tshoot4.htm /opt/OV/www/htdocs/ito_op/help/tshoot5.htm /opt/OV/www/htdocs/ito_op/help/tshoot6.htm /opt/OV/www/htdocs/ito_op/help/tshoot7.htm /opt/OV/www/htdocs/ito_op/help/tshoot8.htm /opt/OV/www/htdocs/ito_op/help/tshoot9.htm /opt/OV/www/htdocs/ito_op/help/tsnav.htm /opt/OV/www/htdocs/ito_op/help/unaknw.gif /opt/OV/www/htdocs/ito_op/help/unknown.gif /opt/OV/www/htdocs/ito_op/help/unown.gif /opt/OV/www/htdocs/ito_op/help/viewbrows.gif /opt/OV/www/htdocs/ito_op/help/warning.gif what(1) Output: /opt/OV/bin/OpC/opcuiwww: HP92453-02A.10.00 HP-UX SYMBOLIC DEBUGGER (END.O) $R evision: 74.03 $ HP OpenView IT/Operations A.04.05 PHSS_15706_JAVAGUI _PHASE_2.0 (07/27/98) /opt/OV/lib/libopcsv_www.sl: HP OpenView IT/Operations A.04.05 PHSS_15706_JAVAGUI _PHASE_2.0 (07/07/98) /opt/OV/lib/libopcwww.sl: HP OpenView IT/Operations A.04.05 PHSS_15706_JAVAGUI _PHASE_2.0 (07/27/98) /opt/OV/lib/nls/C/opcwww.cat: None /opt/OV/lib/nls/C/opcwwwinstr.cat: None /opt/OV/www/htdocs/ito_op/ITO_JAVA.exe: None /opt/OV/www/htdocs/ito_op/index.html: None /opt/OV/www/htdocs/ito_op/tbanner.jpg: None /opt/OV/www/htdocs/ito_op/ito.gif: None /opt/OV/www/htdocs/ito_op/ito_op_install.tar: None /opt/OV/www/htdocs/ito_op/help/Default.htm: None /opt/OV/www/htdocs/ito_op/help/Index.htm: None /opt/OV/www/htdocs/ito_op/help/Opview.gif: None /opt/OV/www/htdocs/ito_op/help/a.gif: None /opt/OV/www/htdocs/ito_op/help/aknw.gif: None /opt/OV/www/htdocs/ito_op/help/annotate.gif: None /opt/OV/www/htdocs/ito_op/help/app.16.gif: None /opt/OV/www/htdocs/ito_op/help/b.gif: None /opt/OV/www/htdocs/ito_op/help/blob.jpg: None /opt/OV/www/htdocs/ito_op/help/c.gif: None /opt/OV/www/htdocs/ito_op/help/cfgscreen.gif: None /opt/OV/www/htdocs/ito_op/help/cfgview.gif: None /opt/OV/www/htdocs/ito_op/help/clouds.gif: None /opt/OV/www/htdocs/ito_op/help/concept1.htm: None /opt/OV/www/htdocs/ito_op/help/concept10.htm: None /opt/OV/www/htdocs/ito_op/help/concept11.htm: None /opt/OV/www/htdocs/ito_op/help/concept2.htm: None /opt/OV/www/htdocs/ito_op/help/concept3.htm: None /opt/OV/www/htdocs/ito_op/help/concept4.htm: None /opt/OV/www/htdocs/ito_op/help/concept5.htm: None /opt/OV/www/htdocs/ito_op/help/concept6.htm: None /opt/OV/www/htdocs/ito_op/help/concept7.htm: None /opt/OV/www/htdocs/ito_op/help/concept8.htm: None /opt/OV/www/htdocs/ito_op/help/concept9.htm: None /opt/OV/www/htdocs/ito_op/help/concepts.gif: None /opt/OV/www/htdocs/ito_op/help/concepts3.24.gif: None /opt/OV/www/htdocs/ito_op/help/config.gif: None /opt/OV/www/htdocs/ito_op/help/connav.htm: None /opt/OV/www/htdocs/ito_op/help/contents.htm: None /opt/OV/www/htdocs/ito_op/help/critical.gif: None /opt/OV/www/htdocs/ito_op/help/d.gif: None /opt/OV/www/htdocs/ito_op/help/def1.htm: None /opt/OV/www/htdocs/ito_op/help/def10.htm: None /opt/OV/www/htdocs/ito_op/help/def11.htm: None /opt/OV/www/htdocs/ito_op/help/def12.htm: None /opt/OV/www/htdocs/ito_op/help/def13.htm: None /opt/OV/www/htdocs/ito_op/help/def14.htm: None 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Conflicts: None Patch Dependencies: s700: 10.00 10.01 10.10 10.20: PHSS_14695 PHSS_15629 s800: 10.00 10.01 10.10 10.20: PHSS_14695 PHSS_15629 Hardware Dependencies: None Other Dependencies: None Supersedes: PHSS_13977 Equivalent Patches: None Patch Package Size: 18410 KBytes Installation Instructions: Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license, restrictions, and, limitation of liability and warranties, before installing this patch. ------------------------------------------------------------ 1. Back up your system before installing a patch. 2. Login as root. 3. Copy the patch to the /tmp directory. 4. Move to the /tmp directory and unshar the patch: cd /tmp sh PHSS_15706 5a. For a standalone system, run swinstall to install the patch: swinstall -x autoreboot=true -x match_target=true \ -s /tmp/PHSS_15706.depot 5b. For a homogeneous NFS Diskless cluster run swcluster on the server to install the patch on the server and the clients: swcluster -i -b This will invoke swcluster in the interactive mode and force all clients to be shut down. WARNING: All cluster clients must be shut down prior to the patch installation. Installing the patch while the clients are booted is unsupported and can lead to serious problems. The swcluster command will invoke an swinstall session in which you must specify: alternate root path - default is /export/shared_root/OS_700 source depot path - /tmp/PHSS_15706.depot To complete the installation, select the patch by choosing "Actions -> Match What Target Has" and then "Actions -> Install" from the Menubar. 5c. For a heterogeneous NFS Diskless cluster: - run swinstall on the server as in step 5a to install the patch on the cluster server. - run swcluster on the server as in step 5b to install the patch on the cluster clients. By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_15706. If you do not wish to retain a copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. Warning: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_15706.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: dd if=/tmp/PHSS_15706.depot of=/dev/rmt/0m bs=2k Special Installation Instructions: - The below 2 files have been moved to the Patch Dependencies. /opt/OV/bin/OpC/opcctlm /opt/OV/bin/OpC/opcdispm - The below 3 files are no longer required with this patch. /opt/OV/www/htdocs/ito_op/help/index.html /opt/OV/www/htdocs/ito_op/ito_for_activator.html - This patch contains the ITO JAVA UI Version 2. The JAVA UI is the replacement for the HTML-based ITO Message Browser delivered with ITO A.04.00 NOTE: The HTML-based GUI will be removed during the installation of this patch. (see Q&A section below) The ITO JAVA UI will also replace the ITO Distributed GUI which will become obsolete with the next major release of ITO. - This patch requires the ITO consolidated server patch PHSS_14695 or later and the ITO intermediate server patch PHSS_15629 or later. It superseeds PHSS_13977, the version 1 of the Java GUI. - The differences between the ITO-Motif operators GUI and the ITO JAVA GUI are: Missing Functionality in general: * No NNM-Applications Missing Functionality in the Message browser: * No 'Virtual Terminal' on Message Popup-Menu * No Highlight in IP-Map (there is no IP-Map) * Acknowledge only on 1-or-All basis, no submenu for severity * No 'own all' functionality * No 'Set home Session' (saving of preferences) * No Operator Reports * No changing of passwords by user Additional functionality compared to Motif: * You can now configure Local Applications. - Additional functionality and enhancements in this release compared to version 1 of the Java GUI: * reconnect after ITO server restart * performance improvements through dynamic update of messages * view filters for the message browser * access to the history database * applications and application groups * new local applications accessable via variable See (C1) Configuring Local Applications below. * escalation of messages (if configured) * modify/delete annotations - This patch is ONLY supported with the following ITO releases: A.04.00 A.04.01 - DO NOT use this patch with any previous releases of OpC or ITO, for example versions A.01.X, A.02.X or A.03.X. - This GUI is NOT a replacement for the standard Motif GUI because not all functionality of the Motif GUI is available with this patch. - Our recommended platform for the ITO JAVA UI client is a Pentium-based PC with 150 Mhz (or more) and 32 MB RAM (or more) in order to get good performance. - Performance problems with HP_UX clients: Although the ITO JAVA UI client will function on HP-UX, the performance with the Java Virtual Machine currently available for HP-UX is not satisfactory. Therefore, it is *NOT* recommended to use the GUI client on HP-UX; use the standard Motif GUI instead. ITO itself cannot improve the performance in this area today, and we cannot accept any support calls for these performance issues. - HPUX 10.01 is not supported because of the missing Unicode font set (ucs2). (A) Patch Installation Instructions ------------------------------- (A1) Stop all user interface and agent processes running on the machine. If your management server is a Distributed GUI server, stop all ITO agents processes on each GUI client as well: - Stop all the ITO Administrator GUIs that are running, by using the "File:Exit" menubar item (A2) Install the patch, following the standard installation instructions. Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license restrictions and limitation of liability and warranties, before installing this patch. ------------------------------------------------------ 1. Back up your system before installing a patch. (you may use opc_backup) 2. Login as root. 3. Copy the patch to your /tmp directory and unshar it: # cd /tmp # sh PHSS_15706 4. For a standalone system, run swinstall to install the patch: # swinstall -x match_target=3Dtrue \ -s /tmp/PHSS_15706.depot It is recommended that you move the PHSS_15706.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: # dd if=3D/tmp/PHSS_15706.depot of=3D/dev/rmt/0m bs=3D2k (A3) After installing PHSS_15706, restart the ITO management server processes on your management server system. (B) ITO WWW-GUI Installation Instructions ------------------------------------- (B1) Prerequisites ------------- Before installing the ITO software, ensure that all hardware and software prerequisites are met by your management server. See Chapter 1 of the HP OpenView IT/Operations Installation Guide for the Management Server. Note, however, that the kernel parameter maxfiles (soft file limit per process) must be increased compared to the value given in the ITO Installation Guide (120). The new value depends on the number of users accessing the ITO JAVA UI. Use the following formula to compute the number of open files per user: 28 + ((number_of_users) * 14) For example, if you plan to have 20 users accessing the ITO JAVA UI: 28 + (20 * 14) = 308 Set the value of maxfiles to a number higher than 308, for example 350. Now install the ITO software as described in Chapter 2 of the HP OpenView IT/Operations Installation Guide for the Management Server. The following section assumes that you have successfully installed ITO, and that you have already installed a supported web server as described by the vendor of the server. (B2) Configuring the HTTP Server --------------------------- Install your Web server as documented in the vendor's documentation and verify that the Web server is running properly. If you want to access HP OpenView Web, you need to configure your HTTP server to do so. The configuration will vary, depending on the type of HTTP server you have. The following Web servers are supported: * Netscape * NCSA/Apache * CERN/W3C This section describes how to configure these Web servers for use with the HP OpenView Web Interface. (B3) Netscape Server Configuration ----------------------------- To configure Netscape to access the HP OpenView Web, select the Netscape server that you want to configure and perform the following steps. From the Netscape Enterprise Configuration window: 1. Click the Content Mgmt button at the top of the window. 2. Select Additional Document Directories in the left side of the window. 3. For URL prefix enter ITO_OP/ . 4. For Map To Directory enter /opt/OV/www/htdocs/ito_op 5. Click [OK]. 6. Click [Save and Apply]. Restart your Web server and open the following URL: http:///ITO_OP Where is the hostname of your Web server, including the domain. Ensure that the .exe extension is defined in the following file: /opt/ns-fasttrack/httpd-/config/\ mime.types add line: type=application/octet-stream exts=exe (B4) NCSA/Apache Server Configuration -------------------------------- To configure an Apache Web server to access HP OpenView Web, add the following lines to the file /conf/srm.conf. Where is set in the server's configuration. For example, the default for Apache is /usr/local/etc/httpd Alias /ITO_OP /opt/OV/www/ htdocs/ito_op NOTE: Be sure to set valid user and group names in the httpd.conf User/Group entries. Restart your Web server and open the following URL: http:///ITO_OP Where is the hostname of your Web server, including the domain. (B5) CERN/W3C Server Configuration ----------------------------- To configure a CERN/W3C Web server to access HP OpenView Web, add the following lines to the file httpd.conf: Pass /ITO_OP/* /opt/OV/www/htdocs/ito_op/* Restart your Web server and open the following URL: http:///ITO_OP Where is the hostname of your Web server, including the domain. (C) Configuration and Maintenance ----------------------------- (C1) Configuring Local Applications ------------------------------ This version of the ITO JAVA UI allows operators to start applications locally on the JAVA-UI client. The applications must be configured by the ITO administrator using the "Add ITO Application" window in the ITO administrator GUI: 1. Select [Actions: Application -> Add ITO Application...] from the menubar of the ITO Application Bank. The "Add ITO Application" window opens. 2. Enter the application name, application group, and a desription of your new application. Note that it may be useful to add all your local applications in an application group called "Local Applications". 3. In the [Application Call] field, enter: command where: is the variable that returns the client on which the JAVA UI runs. command is the name of the program to be executed. For example, enter the following to start the application telnet on the local JAVA-UI client: telnet 4. Select [Start on Target Node(s) seleceted by Operator] and [No Window (eg X Application)] as presentation method. 5. Click on [OK] to add your application to the ITO Application Bank. 6. Assign the application or application group to the operators who use the ITO JAVA UI. (C2) Configuring for Performance --------------------------- The performance of the ITO JAVA UI depends on your configured environment. The ITO JAVA UI has been tested and works well with the following configuration: Object: Number: ------- ------- ITO management server: 1 running JAVA UIs: 30 managed nodes in node tree: 400 messages in browser: 3000 To find out how many JAVA UIs are connected to the ITO management server at the same time, enter: netstat -a | grep 2531 2531 is the socket connection to the management server. (C3) Connecting through a Firewall ----------------------------- If you want to access the ITO JAVA UI from outside a firewall, you need to open port 2531. Port 2531 is the socket used by the ITO JAVA UI to connect to the ITO management server. (D) Questions & Answers List ------------------------ This is a list of questions we have received and you may be interested in: ------------------------------------------------------ Question: What Operating Systems do you support? Answer: SERVER: The server is the patched ITO 4.0 Server; you can find all information in the standard manuals. The patched server was tested on: - HP-UX 10.10 - HP-UX 10.20 CLIENT: Because the GUI client is programmed in JAVA it is highly portable and should run anywhere where you have a JAVA Runtime Environment (JRE) installed. The client was sucessfully tested on: - Windows NT 4.0 - Windows 95 - HP-UX 10.10 - HP-UX 10.20 - SunOS5.4 Solaris 2.4 NOTE: See our warning note at the beginning of the 'Installation Instructions' section. The use of the GUI client on UNIX is NOT recommended at the moment due to performance issues. Not supported: - Windows NT 3.51 and earlier (no JRE) ------------------------------------------------------ Question: What about Copyright / Licensing? Answer: With an ITO server license you are granted an unlimited number of operator sessions on this server. This is also valid for the tools operators need, for example the distributed operator Motif GUI. The JAVA UI for operators is a patch for the HTML GUI of ITO version A.04.00 and therefore separate licenses are not necessary. If you still have any questions, contact the ITO Product Manager Christoph Pfister at christoph_pfister@bbn.hp.com ------------------------------------------------------ Question: Year 2000 compliance? Answer: We have tested the patch for Year 2000 compliance with the same testcases as the ITO product. Both the changed server processes and the JAVA client code passed all testcases and a code review. ------------------------------------------------------ Question: What type of network connections are used? Answer: There are 2 phases of network use: 1) Download SW: The httpd is used to transfer the SW to the client system (as a self- extracting exe file) 2) Normal Client-Server communication: All requests during normal execution are done via a socket connection to port 2531 on server (like load all messages, own a message, ...) ------------------------------------------------------ Question: What happens with the HTML-based GUI? Answer: During the installation of this patch the HTML-based GUI is removed from the server. Note, that you must re-install the complete ITO software if you wish to continue working with the HTML-based GUI. This should not be necessary and is indeed not recommended as it is no longer supported with the next major release of ITO. ------------------------------------------------------ Question: What about running the ITO JAVA UI in a web browser ? Answer: Many JAVA programs can run in two modes: 1) as a standalone "application" 2) as an "applet" in a web browser We have implemented both versions in the first release of the ITO-JAVA GUI. However, there was no real demand from our customers for the applet version. Test have shown that the one-time local installation of the GUI-client as an application is faster and more convenient than the long download times you need at every startup of the applet in a web browser. Additionally the implementation of the Java VM in the browsers differs from the standard which can cause problems. Therefore we have now stopped the support for the applet version. ------------------------------------------------------ (E) Troubleshooting List -------------------- This is a list of problems that have been reported to us with the correspondent solutions: ------------------------------------------------------ Problem: General problems with network, hostnames ... Solution: Very often communication failures are reported to us that are unrelated to the ITO JAVA UI software but can be traced to failures in the basic network configuration. The standard error message you receive in a DOS-window during login is similar to the following: +----------------------------------------- | Error msg, 4:25:12AM, com.hp.ov.it.co ... | Error creating comm link to agent: | com.hp.ov.it.comm.OvEmbNode$CommLinkC ... +----------------------------------------- And a GUI-window saying: "Access is denied to myserver.xyz.com" If you receive a similar message and you can't connect to a system, perform the following quick checks before you report the problem: 1) Is the machine reachable at all? For example, if it is switched off, it can't be reached. -> try the 'ping' command on your DOS window: c:\> ping myserver 2) Short or Long Hostname? -> Try the fully qualified hostname in all calls, if your network can't find the server with the short one: c:\> ping myserver.xyz.com ------------------------------------------------------ Problem: The .exe file is not downloading from the server. Solution: Check the mimetype settings in the config-file as described above. After the change, you must stop and restart the web server because only then the config settings are read. ------------------------------------------------------ Problem: The GUI window is gray and does not update or react after an action. Solution: This may happens when the GUI server is very busy and the GUI client waits for data for an update. Be patient and wait until the GUI returns. Do not try to start the desired action again and again if you don't get an immediate respose. It can take a short moment until the busy cursor is set. We are improving this behavior for the next release. ------------------------------------------------------ Problem: Motif-applications do not start when started from the application tree. There is no error message displayed. Solution: Motif-applications with windows cannot be run on a PC display unless you use a third-party product like 'Reflection-X' that offers this capability. Hint: Some UNIX commands (e.g. sam) offer a '-display' option that you can add in the 'Start Customized' dialog, and send the window to an X-Terminal instead. The ITO agent does not send any error messages in this case, so that the GUI is not able to recognize the problem situation. ------------------------------------------------------ Problem: Starting an Application is difficult, and the Help is not correct in this area. Solution: This is a known problem. Java does not support Drag & Drop yet, which will be used in the future to start an Application on a Node. For now, you will have to select (a) Node(s) first, then hold and select the Applications with the right mouse- button which pops up the 'Start' menu. ------------------------------------------------------ Problem: If a 'Read-Only' Operator (has no permission to acknowledge) uses "Acknowledge-All" in the Menu, he receives a general unspecific Error-Message. ("Problem deleting Messages") Solution: This is a known problem, the Error Message should be more detailed. ------------------------------------------------------ Problem: Operators who do not have the message group 'Misc' assigned sometimes don't get change events propagated; for example acknowledged messages remain on the screen. The messages are acknowledged, the database is updated, and other GUIs and the Motif GUI show the changes. Solution: This is a known problem which will be fixed with patch PHSS_15703. ------------------------------------------------------ Problem: Different implementation of the JAVA UI components on different platforms. Solution: The GUI client was programmed in JAVA, and is therefore highly portable. However, at the same time, it must rely on the implementation of the Java Runtime Environment (JRE) on these platforms. Apart from the performance problems on HP-UX, the implementation of the JAVA UI components differs on different platforms. There may be small problems caused by these differences in implementation but they cannot be solved by the ITO JAVA UI itself. These problems may disturb the use to a small degree on certain platforms but all the funtionality should be usable. It is not necessary to report these issues to us if it works correctly on our reference platform for the GUI (which is Windows), unless you are unable to use some functionality. The best results can be seen on Windows '95 or NT. On other platforms you might find small problems with: * Window and contents sizing & alignment. * Multi selection with right-mouse button on HP-UX. * Starting applications on HP-UX (selection is difficult) ------------------------------------------------------