Patch Name: PHSS_14869 Patch Description: s700_800 10.X OV ITO3.0x Agent for Windows NT Creation Date: 98/05/12 Post Date: 98/05/14 Hardware Platforms - OS Releases: s700: 10.01 10.10 10.20 s800: 10.01 10.10 10.20 Products: OpenView IT/Operations 3.0x Filesets: OVOPC-CLT.OVOPC-NT-CLT OVOPC-CLT-ENG.OVOPC-NT-CLT Automatic Reboot?: No Status: General Release Critical: No Path Name: /hp-ux_patches/s700_800/10.X/PHSS_14869 Symptoms: PHSS_14869: - Trace and error files on NT should be readable by everybody. - Standalone system tries to find its domain controller. - Logfile encapsulator aborts for SAP event 23334. - At system boot, agent reports some error messages about eventlog and logfile encapsulator aborts. PHSS_14031: - Logfile encapsulator aborts when SAP events are written to the EventLog. - Not all EventLog entries are reported in time. - Installation on standalone systems claims to be in a domain. - Installation fails when space given as password in opcsetup.inf - HP ITO Account should not have all the NT user rights. - The opcmsg/opcmon commands/APIs can only be called by users with administrative rights. PHSS_12905: - setup program cannot lookup the Domain Admins name - monitor agent aborts when monitoring customer's perfmon object - Memory leaks in agent processes PHSS_11831: - Monitor agent aborts when no perfmon object given - LE processor usage goes to 100% after a while - HP ITO Agent service should be depending on the RPC Service - Suppress Identical Messages not working correctly PHSS_11197: The directories /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.05/install and /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.05/actions were not created during the patch installation. PHSS_10747: - LE makes services.exe consume all the processor time - LE aborts when suppress conditions are used - LE aborts when condition matches to nodename - itomserv.exe tool always returns error message for service status - often 'license check failed' messages occur in the browser - OPC_IP_ADDRESS feature does not work on machines with multiple lan cards - actions can not be executed on machines with 15 character hostname - faster handling of NT EventLog events - 'Cannot generate Title String Buffer' from opcprfls.exe on some foreign language versions of NT Defect Description: PHSS_14869: check the list of the symptoms PHSS_14031: check the list of the symptoms PHSS_12905: check the list of the symptoms PHSS_11831: check the list of the symptoms PHSS_11197: check the list of the symptoms PHSS_10747: check the list of the symptoms SR: 0000000000 Patch Files: /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ AgentPlatform /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/opc_inst.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/unzip.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/unzip.txt /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/opc_pkg.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itodiag.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itokill.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itomserv.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itoreg.cfg.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itoreg.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itosdown.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itouser.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/opcdf.bat.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/opcprfls.exe.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/opcps.bat.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/monitor/itoprocs.exe.Z what(1) Output: /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itomserv.exe.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itoreg.cfg.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itoreg.exe.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itosdown.exe.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itouser.exe.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/opcdf.bat.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/opcprfls.exe.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/opcps.bat.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itodiag.exe.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/cmds/itokill.exe.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/monitor/itoprocs.exe.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/opc_inst.bat: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/unzip.exe: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/unzip.txt: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.03.12/opc_pkg.Z: None. /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ AgentPlatform: None. cksum(1) Output: 725073708 12759 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/cmds/itomserv.exe.Z 1586237090 188 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/cmds/itoreg.cfg.Z 3230738295 28768 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/cmds/itoreg.exe.Z 1309933657 10296 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/cmds/itosdown.exe.Z 3728140746 12998 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/cmds/itouser.exe.Z 2003580432 38 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/cmds/opcdf.bat.Z 1030870707 12963 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/cmds/opcprfls.exe.Z 849569434 41 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/cmds/opcps.bat.Z 487241597 30212 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/cmds/itodiag.exe.Z 89760722 12620 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/cmds/itokill.exe.Z 2893490812 7607 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/monitor/itoprocs.exe.Z 362315805 1039 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/opc_inst.bat 3162183940 113152 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/unzip.exe 1939298735 508 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/unzip.txt 3780186866 923480 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.03.12/opc_pkg.Z 3874929704 4125 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/AgentPlatform Patch Conflicts: None Patch Dependencies: s700: 10.01 10.10 10.20: PHSS_8606 or PHSS_10188 or PHSS_10189 or PHSS_12990 or PHSS_13426 s800: 10.01 10.10 10.20: PHSS_8606 or PHSS_10188 or PHSS_10189 or PHSS_12990 or PHSS_13426 Hardware Dependencies: None Other Dependencies: None Supersedes: PHSS_10747 PHSS_11197 PHSS_11831 PHSS_12905 PHSS_14031 Equivalent Patches: None Patch Package Size: 1230 KBytes Installation Instructions: Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license, restrictions, and, limitation of liability and warranties, before installing this patch. ------------------------------------------------------------ 1. Back up your system before installing a patch. 2. Login as root. 3. Copy the patch to the /tmp directory. 4. Move to the /tmp directory and unshar the patch: cd /tmp sh PHSS_14869 5a. For a standalone system, run swinstall to install the patch: swinstall -x autoreboot=true -x match_target=true \ -s /tmp/PHSS_14869.depot 5b. For a homogeneous NFS Diskless cluster run swcluster on the server to install the patch on the server and the clients: swcluster -i -b This will invoke swcluster in the interactive mode and force all clients to be shut down. WARNING: All cluster clients must be shut down prior to the patch installation. Installing the patch while the clients are booted is unsupported and can lead to serious problems. The swcluster command will invoke an swinstall session in which you must specify: alternate root path - default is /export/shared_root/OS_700 source depot path - /tmp/PHSS_14869.depot To complete the installation, select the patch by choosing "Actions -> Match What Target Has" and then "Actions -> Install" from the Menubar. 5c. For a heterogeneous NFS Diskless cluster: - run swinstall on the server as in step 5a to install the patch on the cluster server. - run swcluster on the server as in step 5b to install the patch on the cluster clients. By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_14869. If you do not wish to retain a copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. Warning: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_14869.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: dd if=/tmp/PHSS_14869.depot of=/dev/rmt/0m bs=2k Special Installation Instructions: - This patch may only be installed on top of one of the following ITO releases: A.03.00/1 with PHSS_8605/6 A.03.04 (A.03.00/1 with PHSS_10186/7/8/9) A.03.10 (A.03.00/1/4 with PHSS_13426) - All functionality contained in this patch will be included in the next official release of HP OpenView IT/Operations (ITO) release. - This patch must be installed on the ITO Management Server system, NOT on an ITO Managed Node directly. Changes will take effect on Managed Nodes by means of ITO Software Distribution.