Patch Name: PHSS_12684 Patch Description: s700_800 10.X OV ITO 4.0X MS WINDOWS NT Agent Patch Creation Date: 97/10/23 Post Date: 97/10/23 Hardware Platforms - OS Releases: s700: 10.00 10.01 10.10 10.20 s800: 10.00 10.01 10.10 10.20 Products: OpenView IT/Operations 4.0X Filesets: OVOPC-CLT.OVOPC-NT-CLT OVOPC.OVOPC-NLS Automatic Reboot?: No Status: General Superseded Critical: No Path Name: /hp-ux_patches/s700_800/10.X/PHSS_12684 Symptoms: PHSS_12684: - The installation program aborts because it cannot lookup the Domain Admins group name. - If respmgr file contains short hostname of the managment server or the OPC_RESOLVE_IP switch is enabled the send_data from the management server fails. - Monitor agent may abort for customers monitoring own NT perfmon objects. Defect Description: PHSS_12684: check the list of the symptoms SR: B700028407 Patch Files: /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/monitor/sms_chk.bat.Z /opt/OV/bin/OpC/opcvterm /opt/OV/bin/OpC/utils/nthost.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/opc_pkg.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/unzip.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/unzip.txt /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/opc_inst.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/opc_pre.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/opcsetup.inf /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/monitor/itoprocs.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itodiag.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itokill.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itomserv.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itoreg.cfg /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itoreg.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itosdown.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itouser.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/opcprfls.exe /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/opcdf.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/opcps.bat /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ AgentPlatform what(1) Output: /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/opcprfls.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itoreg.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itouser.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/opcsetup.inf: None /opt/OV/bin/OpC/opcvterm: HP OpenView IT/Operations A.04.01 PHSS_12684 (10/22/ 97) /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/monitor/itoprocs.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/opc_pkg.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/unzip.txt: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/opc_inst.bat: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/unzip.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itosdown.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itokill.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itoreg.cfg: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/monitor/sms_chk.bat.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itomserv.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/opcps.bat: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/opc_pre.bat: None /opt/OV/bin/OpC/utils/nthost.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/opcdf.bat: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ A.04.01/RPC_DCE_TCP/cmds/itodiag.exe: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/ms/intel/nt/ AgentPlatform: None cksum(1) Output: 1937317640 74664 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/cmds/ opcprfls.exe 2264862406 110044 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/cmds/ itoreg.exe 2203580577 77416 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/cmds/ itouser.exe 280739675 133 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/opcsetup.inf 4052489887 1682204 /opt/OV/bin/OpC/opcvterm 1445957026 86700 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/monitor/ itoprocs.exe 2080069572 2265835 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/opc_pkg.Z 1939298735 508 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/unzip.txt 3869110755 1119 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/opc_inst.bat 3162183940 113152 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/unzip.exe 1959770265 70232 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/cmds/ itosdown.exe 302784367 75820 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/cmds/ itokill.exe 3904447237 216 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/cmds/ itoreg.cfg 2091150204 151 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/monitor/ sms_chk.bat.Z 1299756852 78880 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/cmds/ itomserv.exe 4219242959 35 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/cmds/ opcps.bat 1679475308 1131 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/opc_pre.bat 1095203724 55588 /opt/OV/bin/OpC/utils/nthost.exe 1031538823 32 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/cmds/ opcdf.bat 3415973470 137836 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/A.04.01/RPC_DCE_TCP/cmds/ itodiag.exe 2136158067 4906 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/ms/intel/nt/AgentPlatform Patch Conflicts: None Patch Dependencies: None Hardware Dependencies: None Other Dependencies: None Supersedes: None Equivalent Patches: None Patch Package Size: 4820 KBytes Installation Instructions: Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license, restrictions, and, limitation of liability and warranties, before installing this patch. ------------------------------------------------------------ 1. Back up your system before installing a patch. 2. Login as root. 3. Copy the patch to the /tmp directory. 4. Move to the /tmp directory and unshar the patch: cd /tmp sh PHSS_12684 5a. For a standalone system, run swinstall to install the patch: swinstall -x autoreboot=true -x match_target=true \ -s /tmp/PHSS_12684.depot 5b. For a homogeneous NFS Diskless cluster run swcluster on the server to install the patch on the server and the clients: swcluster -i -b This will invoke swcluster in the interactive mode and force all clients to be shut down. WARNING: All cluster clients must be shut down prior to the patch installation. Installing the patch while the clients are booted is unsupported and can lead to serious problems. The swcluster command will invoke an swinstall session in which you must specify: alternate root path - default is /export/shared_root/OS_700 source depot path - /tmp/PHSS_12684.depot To complete the installation, select the patch by choosing "Actions -> Match What Target Has" and then "Actions -> Install" from the Menubar. 5c. For a heterogeneous NFS Diskless cluster: - run swinstall on the server as in step 5a to install the patch on the cluster server. - run swcluster on the server as in step 5b to install the patch on the cluster clients. By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_12684. If you do not wish to retain a copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. Warning: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_12684.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: dd if=/tmp/PHSS_12684.depot of=/dev/rmt/0m bs=2k Special Installation Instructions: BEFORE LOADING THIS PATCH... o You may use this patch with the following official ITO releases: A.04.00 o DO NOT use this patch with older releases of OpC or ITO, for example versions A.01.X, A.02.X or A.03.X. o It provides bug fixes and enhancements for ITO 4.0 Management Server system, Oracle, English and Japanese version. BACKUP ALL THE ITO DIRECTORIES TO TAPE using the opc_backup command (see man opc_backup(5)) This pre-caution ensures that if you have problems after installing the patch, you will be able to restore your current state from tape. (A) Patch Installation Instructions ------------------------------- (A1) Stop all ITO processes on your Management Server; this includes manager processes, communication processes and user-interface processes on the machine. If your Management Server is a Distributed GUI server, stop all ITO agent processes on each GUI client as well: - Stop all the ITO GUIs that are running, by using the "File:Exit" menubar item - Stop the ITO Manager processes: # ovstop opc ovoacomm If any ITO process is still running, kill it manually: # kill -9 If your are running ITO Distributed GUI shutdown ITO on all Distributed GUI clients: - if your are running the Mount Model DGUI apply the patch only to the server - if you are running the Full Model DGUI apply the patch on ALL DGUI clients (A2) Install the patch, following the standard installation instructions. Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license restrictions and limitation of liability and warranties, before installing this patch. ------------------------------------------------------ 1. Back up your system before installing a patch. (you may use opc_backup) 2. Login as root. 3. Copy the patch to your /tmp directory and unshar it: # cd /tmp # sh PHSS_12684 4. For a standalone system, run swinstall to install the patch: # swinstall -x match_target=true \ -s /tmp/PHSS_12684.depot 4b. For a homogeneous NFS Diskless cluster run swcluster on the server to install the patch on on the server and the clients: # swcluster -i -b This will invoke swcluster in the interactive mode and force all clients to be shut down. WARNING: All cluster clients must be shut down prior to the patch installation. Installing the patch while the clients are booted is unsupported and can lead to serious problems. The swcluster command will invoke an swinstall session in which you must specify: alternate root path - default is /export/shared_root/OS_700 source depot path - /tmp/PHSS_12684.depot To complete the installation, select the patch by choosing "Actions -> Match What Target Has" and then "Actions -> Install" from the Menubar. 4c. For a heterogeneous NFS Diskless cluster: - run swinstall on the server as in step 4a to install the patch on the cluster server. - run swcluster on the server as in step 4b to install the patch on the cluster clients. By default swinstall will archive the original software in /var/adm/sw/patch/PHSS_12684. If you do not wish to retain a copy of the original, copy of the original software, you can create an empty file named /var/adm/sw/patch/PATCH_NOSAVE. Warning: If this file exists when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. It is recommended that you move the PHSS_12684.text file to /var/adm/sw/patch for future reference. To put this patch on a magnetic tape and install from the tape drive, use the command: # dd if=/tmp/${PATCH).depot of=/dev/rmt/0m bs=2k (A3) After installing PHSS_12684, restart the ITO processes on your Management Server system: - Restart the ITO Manager processes, and check that the processes are running: # /usr/OV/bin/OpC/opcsv -start # /usr/OV/bin/OpC/opcsv -status NOTE: This patch must be installed on the ITO Management Server system, NOT on an ITO Managed Node directly. Changes will take effect on Managed Nodes by means of ITO Software Distribution.