11.2.2  Informational Events

Info events generally require the attention of the local system administrator, such as when a disk is running out of space. An info event always includes "CUST" in the problem report heading:

HP SEA: CUST: EVA_1: A controller has begun booting: 5005-08B4-0001-483B

SEA sends info event reports only to you (see Section 11.3 Sending Notifications to Email Addresses). HP Services is not notified, even if you have a notification service offering enabled.

Even though SEA does not log a call to HP Services, you may decide to place your own customer-initiated call if you want help with system info events.

Some examples of these kinds of customer-only notifications are: