2.4 Notification
SEA can automatically send problem reports to Hewlett-Packard for faster problem resolution. With notifications, the results of SEA analysis are automatically sent to your service provider as they occur.
2.4.1 SICL Notifications
System-Initiated Call Logging (SICL), also known as Automatic Call Handling Services (ACHS), can send automatic notifications when DSNlink is installed on the same system where WEBES is installed. The following command turns SICL notification on or off:
desta sicl [on|off]See Section 8.4.1 for more information.
2.4.2 PRS Notifications
Proactive Remote Service (PRS) can send automatic notifications without installing DSNlink or other software on the same system where WEBES is installed. PRS first sends problem reports to another system, the Customer Service Gateway (CSG), which then forwards the reports to the service provider. The CSG was formerly known as a Qualified Service Access Point (QSAP). The following command turns PRS notification on or off:
desta qsap [on|off]See Section 8.4.2 for more information.