1.14 Environment Setup
For more information on automatic notification and the SEA configuration settings refer to the following sections:
- To set up Simple Mail Transfer Protocol (SMTP) E-mail notification of problem reports, refer to Section 8.2.
- To set up notification of problem reports using Automated Call Handling Service (ACHS), also known as System-Initiated Call Logging (SICL), which uses DSNlink services installed on the system, refer to Section 8.4.1.
- To set up notification of problem reports to a Customer Service Gateway (CSG), formerly known as Qualified Service Access Point (QSAP), for use with Proactive Remote Service (PRS), refer to Section 8.4.2.
- If you wish to change how the SEA components operate, you can change the configuration using the web interface. Refer to Chapter 7 for more information about configuration.