Service Advisory 1633(A) Compaq Announces New V75 Monitor Product: Compaq V75 Monitor Publication Date: January 1998 Service Advisory 1633 (A) Supersedes Service Advisory 1633 INTRODUCTION Compaq Computer Corporation is pleased to announce the Compaq V75 Monitor, an enhancement to the Compaq V70 Monitor product line. This monitor is a reliable, enhanced, high-resolution, 17-inch (16-inch viewable image size) color monitor with eleven factory-preset display modes. It has a space-saving chassis design with tilt/swivel adjustment. It is an affordable monitor for every Compaq desktop, server, and portable computer and expansion chassis. Additionally, it is supported by a Compaq Three-Year Limited Warranty. KEY FEATURES The key features of the Compaq V75 Monitor are: o A 17-inch display with a 16-inch diagonal viewable image area o A dot pitch of 0.26 mm o Support for VGA resolutions up to 1024 x 768 at a flicker-free 85-Hz refresh rate o User friendly digital controls with on-screen display (OSD) o On-screen controls for advanced adjustments including Horizontal Size and Position, Vertical Size and Position, Pincushion, Tilt (rotation), Trapezoid, Parallelogram, Moir'e Cancellation, Manual Degauss, Factory Reset, and Language Selection. (Dutch, English, French, German, Italian, and Spanish) o AssetControl capability, when used with a Compaq desktop that has Intelligent Manageability, to track monitor make, serial number, resolution, and controller information o Plug and Play readiness saves time in setup and configuration with Microsoft Windows 95 o Up-front analog controls for easy regulation of contrast and brightness. o TCO95 Low Emissions Compliance for reduced radiation, electrostatic, and electromagnetic emissions o EPA Energy Star compliant o Macintosh compatible (adapter required) SPECIFICATIONS Specifications for the V75 Monitor are listed in Table 1. Table 1. Monitor Specifications =========================================================================== Monitor Type Color, multiple scan --------------------------------------------------------------------------- Picture Tube (Diagonal) 17-inch Flat Square, Invar Shadow Mask --------------------------------------------------------------------------- Viewable Image Area (Diagonal) 16 inches (40.6 cm) --------------------------------------------------------------------------- Weight (Unpacked) 44.0 lb (22 kg) --------------------------------------------------------------------------- Size Dimensions (H x W x D) 17.1 x 17.1 x 16.5 inches (43.5 x 43.5 x 42.1 cm) --------------------------------------------------------------------------- Dot Pitch 0.26 mm --------------------------------------------------------------------------- Text Mode 720 x 400 70 Hz --------------------------------------------------------------------------- Mac-Compatible Mode 832 x 624 74.5 Hz --------------------------------------------------------------------------- Display Resolutions (Noninterlaced) 1280 x 1024 60 Hz 1024 x 768 60, 75, and 85 Hz 800 x 600 60, 75, and 85 Hz 720 x 400 70 Hz 832 x 624 74.5 Hz 640 x 480 60 and 75 Hz --------------------------------------------------------------------------- Bandwidth 85 MHz --------------------------------------------------------------------------- Input Impedance 75 ohms --------------------------------------------------------------------------- Horizontal Frequency (Banded/Continuous) 31 to 69 kHz Continuous --------------------------------------------------------------------------- Vertical Frequency 47.5 to 125 Hz --------------------------------------------------------------------------- Power Supply/ ALS 90-132/195 - 255 VAC Universal/Auto-Switching 47.5 - 63 Hz --------------------------------------------------------------------------- Inrush Current 30 Amps at 110 V; 56 Amps at 220 V --------------------------------------------------------------------------- Maximum Power Rating 115 Watts --------------------------------------------------------------------------- Sync Input TTL separate sync --------------------------------------------------------------------------- Signal Cable Connectors 15-pin Mini D-Sub --------------------------------------------------------------------------- Power Management Yes --------------------------------------------------------------------------- Energy Star Compliant Yes --------------------------------------------------------------------------- TCO95 Compliant Yes --------------------------------------------------------------------------- Anti-glare and anti-static Yes --------------------------------------------------------------------------- On-Screen Controls Yes --------------------------------------------------------------------------- Language Selections English, Spanish, French, German, Italian, and Dutch --------------------------------------------------------------------------- Contrast, Brightness, Sizing, and Positioning Controls Yes --------------------------------------------------------------------------- Advanced Controls (Digital) Pincushion (barrel), Trapezoid, Parallelogram, Tilt Rotation, Moir'e Cancellation, Degauss, Factory Reset --------------------------------------------------------------------------- Asset Control Yes --------------------------------------------------------------------------- Plug and Play DDC1/2B Yes --------------------------------------------------------------------------- Maximum Pixel Clock Speed 108 MHz --------------------------------------------------------------------------- Limited Warranty 3 year; First year, parts, labor, and on-site repair. Second and Third years, parts only. =========================================================================== DISPLAY MODES The standard display modes preset by the factory for the V75 Monitor are listed in Table 2. Table 2. Display Modes =========================================================================== Scan Frequency and Polarity Horizontal Sync Rate Vertical Sync Rate Mode Pixel Format (kHz) (Hz) =========================================================================== 1 1280 x 1024 60.0 +/- 60.0 +/- 2 1024 x 768 68.7 +/- 85.0 +/- 3 1024 x 768 63.9 +/- 60.0 +/- 4 1024 x 768 60.0 + 75.0 + 5 832 x 624 49.7 +/- 74.5 +/- 6 800 x 600 60.0 + 75.0 + 7 800 x 600 53.7 +/- 85.0 +/- 8 800 x 600 46.9 + 60.0 + 9 720 x 400 31.5 - 70.0 + 10 640 x 480 37.5 - 75.0 - 11 640 x 480 31.5 - 60.0 +/- =========================================================================== WARRANTY The V75 Monitor is supported by the Compaq Three-Year Limited Warranty on all parts. The Warranty covers parts and labor for the first year, including on-site repair. For the second and third years, coverage is for parts only. On-site service is provided on a best-effort basis, with a 48-hour average turnaround time. Warranty upgrades and extensions are available. In the United States, the V75 Monitor is also eligible for the 48-Hour Monitor Swap Program which specifies that a replacement monitor will arrive at the customer's site within 48 hours of the problem being registered with Compaq Technical Support. This level of coverage is provided at no additional cost to the end-user, and is considered part of the product's standard Warranty and any Warranty Extensions/Upgrades purchased for the unit. Refer to PaqFax document #1219 for more information on the 48-Hour Monitor Swap Program, and the participating/eligible units. WARRANTY UPGRADE INFORMATION Compaq Manufacturer Warranty Upgrades can be resold as follows: North America North America Authorized Compaq Resellers can resell a Compaq Warranty Upgrade by calling Compaq Reseller Sales Consulting and requesting document 581A/0597. Additionally, information regarding standard warranties and warranty upgrades may be obtained as follows: o United States: Customers may call Compaq Reseller Support at 1-800-231-9977, select the PaqFax option, and request document 1217. o Canada: Call Compaq Reseller Technical Support at 1-800-231-9977 and select the PaqFax option, and request documents 1217 and 4355, or call Compaq Canadian Reseller support at 1-800-668-7670. Latin America Latin America Authorized Compaq Resellers can resell a Compaq Warranty Upgrade by calling their local Compaq Service organization. SPARE PARTS Table 3 lists the major spare parts for the new V75 Monitor. Authorized Compaq Resellers and Service Providers can place orders through Customer Service Operations. Customers in the U.S. and Canada can call the Compaq Order Center at 1-800-952-7689. Customers in Latin America can call their local Compaq Service Organization. Table 3. Spare Parts List =========================================================================== Description Spare Part Number =========================================================================== Monitor, V75 (A) [NOTE 1], TCO95, U [NOTE 2], GSA 307713-004 Monitor, V75 (S), TCO95, U Northern Hemisphere 307712-021 Monitor, V75 (S), TCO95, U, Southern Hemisphere 307712-B23 Monitor, V75 (A), TCO95, U Northern Hemisphere 307713-021 Return Kit (box and buns) V75 (A) 307715-001 Return Kit (box and buns) V75 (S) 307714-001 Carton, V75 (A) 307715-002 Carton, V75 (S) 307714-002 User Guide, English [NOTE 4] 307716-001 User Guide, Multilingual [NOTE 4] 307716-002 --------------------------------------------------------------------------- NOTE 1: (A)=Specifically for geographic areas of the world other than Europe, Middle East, and Africa. 2: U=Universal Power Supply. 3: (S)=Specifically for Europe, The Middle East, and Africa. 4: Available through the fulfillment program. ===========================================================================