SOFTPAQ NUMBER: SP4068 PART NUMBER: N/A FILE NAME: IDVERIFY.EXE, ATATSR.COM, SR_DWAT.EXE TITLE: Identify Possible Deskpro Hard Drive Problem and Upgrade Firmware VERSION: 1.2 LANGUAGE: English CATEGORY: Desktops/Software Solutions PRODUCTS AFFECTED: Compaq Deskpro 2000, 4000, and 6000 Series OPERATING SYSTEM: N/A SYSTEM CONFIGURATION: Quantum Sirocco 2.5-GB IDE Hard Drive EFFECTIVE DATE: 21 August 1997 ELECTRONIC DISTRIBUTION ALLOWED: Yes SOFTPAQ UTILITY VERSION: 2.x SUPERSEDES: SP2893 DESCRIPTION: Creates a bootable diskette that determines whether a 2.5-GB Sirocco hard drive is installed in a Deskpro 2000, 4000, or 6000 Series computer. Some of these hard drives made before June 25, 1996 may have a stiction problem. A fix was implemented after June 25, 1996 to correct the error. The utility on the diskette displays the manufacturers date code for the drive. If a user is having problems with the hard drive, and the utility shows that it is a Sirocco drive made before June 25, 1996, the user should arrange for their Compaq Service Provider to replace the drive. This utility also upgrades the 2.5-GB Sirocco hard drive firmware to correct a false post error message (1720 Intellisafe Failure). HOW TO USE: 1. Obtain a formatted 1.44-MB diskette. 2. Download the SoftPaq to a directory on your hard drive and change to that directory. The file that is downloaded is an executable with a filename based on the SoftPaq Number above. 3. From that drive and directory, execute the downloaded file and follow the on-screen instructions. You will be prompted to insert the formatted diskette in a drive to create the diskette. 4. After the diskette has been created, you may delete the SoftPaq file downloaded in step 2. 5. Insert the created disk in the Deskpro computer to be tested. Power on the computer with the diskette in drive A. The computer boots from the diskette, and the utility searches for a Sirocco drive. If found, it looks for the manufacturing date code on the drive and displays the results on the screen. 6. After the results are displayed the hard drive firmware is upgraded if it is a 2.5-GB Sirocco hard drive. Copyright 1997, Compaq Computer Corporation. All rights reserved. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies