TITLE: HP iPAQ hx2000 Pocket PC Series ROM Update VERSION: 1.00.14 DESCRIPTION: This package contains the ROM Update Utility (RUU) and ROM image for the listed handheld models and operating systems. The ROM Update Utility replaces the current ROM image on the handheld with an updated version. IMPORTANT: The RUU is designed to replace the current ROM image and to erase the partnership and all user data and programs on the iPAQ handheld. It is important to read and understand the information in the Readme file that is included with this update BEFORE installing the package. NOTE: HP is currently planning to release a full ROM update beginning in May 2005 that will address the two issues listed in this document, as well as including other enhancements and fixes. Customers who are not experiencing the issues listed in this SoftPaq are advised to wait until the May 2005 update is released before applying a ROM update to their handhelds, as this update only addresses the two listed issues. Customers who are experiencing the listed issues are advised to apply this ROM update to resolve the listed issues. PURPOSE: Recommended SOFTPAQ NUMBER: SP29795 SUPERSEDES: None EFFECTIVE DATE: February 22, 2005 CATEGORY: BIOS SSM SUPPORTED: No PRODUCT TYPE(S): Handhelds PRODUCT MODEL(S): HP iPAQ hx2100 Pocket PC Series HP iPAQ hx2400 Pocket PC Series HP iPAQ hx2700 Pocket PC Series OPERATING SYSTEM(S): Microsoft Windows for Pocket PC 2003 SE LANGUAGE(S): US English FIXES: - Fixes issue with CF Modem connection and dropped connections. - Fixes some instances of the issue indicated by the "BTTracyCE.exe" error message. PREREQUISITES: - Microsoft ActiveSync 3.7.1 (or later) is required. HOW TO USE: 1. Download the SoftPaq .EXE to a directory on your hard drive. 2. Execute the downloaded file and follow the on-screen instructions to unpack the ROM Update files to a directory. (NOTE: This directory should not contain any file or folder from any previous ROM Upgrade.) NOTE: Downloading and extracting the Softpaq files to the root directory, that is C:\, may generate an error. To avoid this potential issue, specify a download location other than C:\ or choose one of the default locations. 3. Establish an Activesync connection between the handheld and host PC using the USB connection. 4. The ROM Update Utility (RUU.exe) will start automatically. Follow the on-screen instructions to complete the ROM upgrade. NOTE: Once the update is complete, the .EXE file downloaded in Step 1 can be deleted, if desired. INSTALLATION NOTES: 1. During the update, the ROM Update Utility will: - Query the handheld for current ROM image information. - Validate that the new ROM image is compatible with the handheld. - Automatically place the iPAQ handheld in Flash mode. - Update the ROM image on the handheld. 2. IMPORTANT: Disable the Standby and Hibernation modes on the host PC. If Standby or Hibernation mode is activated during the upgrade process, a critical error may occur. 3. IMPORTANT: Plan enough time to complete the update. The total time to perform this ROM update is estimated at 20 minutes with a USB connection. 4. IMPORTANT: Do not interact with the handheld or remove it from AC power or the cradle/cable once the status bar appears on the handheld and the actual update has started. 5. If an error message is displayed during the update process, follow any available instructions to correct the condition and start the ROM Update Utility again. 6. If your Host PC is running the Microsoft Windows 98 Second Edition (SE) or Microsoft Windows Millennium Edition (ME) Operating System and the ROM Update Process is interrupted, you may need to restart the host PC. 7. The update process can be performed while connected to a host PC either as a Guest or with an established partnership. Copyright (c) 2005 Hewlett-Packard Development Company, L.P.