TITLE: Microsoft Windows XP Fix for Remote Assistance SLP VERSION: 1.00 Rev A DESCRIPTION: This Softpaq fixes a problem with the Windows XP Remote Assistance SLP. This Microsoft issue may show up in the desktop models listed below. When you try to establish a Remote Assistance session, you may receive the following error message: You have been disconnected from "name" computer. For more information about this fix, refer to Microsoft Knowledge Base Article 311889. NOTE: This is not needed on systems with Service Pack 1. PURPOSE: Critical Update SOFTPAQ NUMBER: SP24162 SUPERSEDES: SP20360 EFFECTIVE DATE: February 6, 2004 CATEGORY: Operating System - Enhancements and QFEs SSM SUPPORTED: Yes PRODUCT TYPE(S): Desktops Workstations PRODUCT MODEL(S): D315 Business PC Evo D300 Convertible Minitower: All Models Evo D300 Desktop: All Models Evo D300 Small Form Factor: All Models Evo D300s: All Models Evo D300v: All Models Evo D310 Desktop: All Models Evo D310 Microtower: All Models Evo D310 Slim Tower: All Models Evo D310v: All Models Evo D320: All Models Evo D500 Convertible Minitower: All Models Evo D500 Desktop: All Models Evo D500 Small Form Factor: All Models Evo D500 Ultra-slim Desktop: All Models Evo D510 Convertible Minitower: All Models Evo D510 e-pc: All Models Evo D510 Small Form Factor: All Models Evo D510 Ultra-slim Desktop: All Models Evo Workstation W4000 CMT: All Models Evo Workstation W4000 SFF: All Models Evo Workstation W4000 SFF DDR: All Models Evo Workstation W6000: All Models Evo Workstation W8000: All Models HP Business Desktop d325: All Models HP Compaq Business Desktop d330 Desktop: All Models HP Compaq Business Desktop d330 Microtower: All Models HP Compaq Business Desktop d338 Microtower: All Models HP Compaq Business Desktop d330 Slim Tower: All Models HP Compaq Business Desktop d530 Convertible Minitower: All Models HP Compaq Business Desktop d538 Convertible Minitower: All Models HP Compaq Business Desktop d530 Small Form Factor: All Models HP Compaq Business Desktop d538 Small Form Factor: All Models HP Compaq Business Desktop d530 Ultra-slim Desktop: All Models Presario 3900xx : 3901JP, 3901TW, 3902HK, 3902JP, 3903HK, : 3903JP, 3904JP, 3904TW, 3905HK Presario 4000T : 4LCXE1, 4LCXEC, 4LCXED, 4LCXEG, 4LCXEH Presario 4400xx : 4403US, 4406RSH, 4409CL, 4410LA, 4410LB, : 4413US, 4415AP, 4415EA, 4415LA, 4415TC, : 4416GC, 4417HK, 4417RSH, 4420AP, 4420CA, : 4420EA, 4420LA Presario 4500xx : 4502EA, 4505EA, 4508EA, 4510EA, 4511EA, : 4515EA, 4520EA Presario 4700xx : 4710LA Presario 6000T : 6LPPEG, 6LPPS1, 6LPXE1, 6LPXEC, 6LPXEG, : 6LPXEH, 6LPXS1 Presario 6000xx : 6005EA, 6009RSH, 6010AU, 6011AK, 6013GC, : 6015AP, 6015CA, 6015EA, 6015GC, 6015US, : 6016US, 6017GC, 6019US, 6020AP, 6020LA, : 6021AK, 6021AP, 6022AP, 6022TH, 6025AP, : 6025CA, 6025EA, 6025GC, 6025RSH, 6025US, : 6027CA, 6027US, 6028AK, 6028SR, 6029US, : 6030RSH, 6031CL, 6032CA, 6033US, 6035AP, : 6035CA, 6035CL, 6035EA, 6036HK, 6037CA, : 6037LA, 6037RSH, 6040AK, 6040TH, 6045CA, : 6045GC, 6045LA, 6046AP, 6046GC, 6047AP, : 6050EA, 6050GC, 6055AP, 6055AU, 6055GC, : 6055LA, 6060LA, 6065EA, 6085EA, 6096EA Presario 6100xx : 6104EA, 6106EA, 6108EA, 6116EA, 6118EA, : 6120EA, 6125EA, 6125LA, 6130LA, 6134EA, : 6137EA, 6140EA, 6140LA, 6145EA, 6147EA, : 6152EA, 6154EA, 6163EA, 6165EA, 6166EA, : 6171EA, 6173EA, 6174EA, 6175EA, 6176EA, : 6177EA, 6178EA, 6182EA, 6185EA, 6189EA, : 6190EA, 6191EA, 6193EA, 6194EA, 6195EA, : 6196EA Presario 6500xx : 6515GC, 6517GC, 6522AP, 6522AU, 6522NZ, : 6525HK, 6527AK, 6527AP, 6527AU, 6527NZ Presario 8000T : 8LSPE1, 8LSPEG, 8LSXE1, 8LSXEC, 8LSXEG Presario 8000Z : 8ZSPE1, 8ZSPEG, 8ZSXE1, 8ZSXEC, 8ZSXEG Presario 8100xx : 8121EA OPERATING SYSTEM(S): Microsoft Windows XP 32-bit Home Microsoft Windows XP 32-bit Professional LANGUAGE(S): Global PREREQUISITES: N/A HOW TO USE: 1. Download the SoftPaq .EXE file to a directory on your hard drive. 2. Execute the downloaded file and follow the on-screen instructions. 3. You must reboot your computer for the changes to take effect. Copyright (c) 2003 Hewlett-Packard Development Company, L.P.