SOFTPAQ NUMBER: SP17450 PART NUMBER: N/A FILE NAME: N/A TITLE: Compaq Knowledge Center Software Upgrade for Specific Presario Models VERSION: 1.7.12.0 LANGUAGE: English CATEGORY: Software Solutions DIVISIONS: Consumer PRODUCTS AFFECTED: Presario Desktops 5BW220, 5BW250, 5BW251, 5BW284, 5WV232, 5WV252, 5WV254, 5WV257, 5WV260, 5WV261, 5WV270, 5WV271, 5WV275, 5WV277, 5WV280, 5WV282, 5WV285, 5WV294, 5WV295, 5WV296, 5WV297, 7000T-7ELN21, 7000Z-7PLK11, 7000Z-7PLK12, 7AP134, 7PL270, 7PL287, 7PL290, 7PL295, 5000CA, 5000T-5BWM21, 5000T-5BWM2A, 5000T-5BWM2B, 5000T-5BWM2C, 5000T-5BWM2D, 5000T-5BWM2E, 5000T-5BWME, 5000T-5BWN21, 5000US, 5000Z-5007H, 5000Z-5008H, 5000Z-5UVM21, 5000Z-5UVM2C, 5001CA, 5001CL, 5001R, 5001SR, 5002CA, 5002US, 5003CA, 5003R, 5003US, 5004CA, 5004CL, 5004US, 5005CL, 5005R, 5005SR, 5006CA, 5006H, 5006US, 5007R, 5007SR, 5008CA, 5008SR, 5008US, 5009CL, 5009R, 5009SR, 5010CA, 5010US, 5011CL, 5011R, 5012CA, 5012US, 5014US, 7000CA, 7000T-7ELM21, 7000T-7ELN21, 7000T-7RPM11, 7000T-7RPM1C, 7000US, 7000Z-7APM31, 7000Z-7APN31, 7000Z-7QSM11, 7000Z-7QSM1A, 7000Z-7QSM1C, 7001CL, 7002US, 7003US, 7006US Presario Portables 12XL3, 12XL300, 12XL300A, 12XL300B, 12XL304, 12XL310, 12XL320, 12XL323, 12XL325, 12XL326, 12XL327, 12XL330, 1400T, 1400T-EB, 14XL340, 14XL345, 17XL360, 17XL362, 17XL365, 17XL375, 18XL380, 18XL390, 12XL400, 12XL401, 12XL404, 12XL410, 12XL420, 12XL423, 12XL426, 12XL427, 12XL430, 12XL500, 12XL505, 12XL510, 12XL526, 12XL527, 12XL530, 17XL460, 17XL462, 17XL465, 17XL475, 17XL570, 18XL490, 18XL580, 18XL590, 80XL4, 80XL550 OPERATING SYSTEM: Microsoft Windows Millennium Edition (ME) SYSTEM CONFIGURATION: N/A PREREQUISITES: N/A EFFECTIVE DATE: May 4, 2001 ELECTRONIC DISTRIBUTION ALLOWED: Yes SOFTPAQ UTILITY VERSION: 5.0 SUPERSEDES: N/A DESCRIPTION: This is a Compaq Knowledge Center Software upgrade for the Presario models listed above that use the Compaq Knowledge Center. It provides enhanced service and support features through the Internet and easier access to Compaq technical support. To gain access to these improvements, you must download this new Compaq Knowledge Center. The Compaq Knowledge Center is a web-based support program used to help diagnose problems on a customer's computer. Enhancements/Fixes: - Improves the way you contact Compaq for technical support (replaces Compaq Assisted Support). IMPORTANT INSTALLATION NOTE: If you have submitted a question through Compaq Assisted Support, your answer will be sent to the personal email address you provided on the Contact Information page. So before downloading this new Compaq Knowledge Center, please verify that your email address is correct by choosing Preferences, then Contact Information. HOW TO USE: 1. Download the SoftPaq to a directory on your hard drive. The file downloaded is a self-extracting executable with a filename based on the SoftPaq Number above. 2. Execute the downloaded file and follow the on-screen instructions to install the upgrade. Copyright 2001, Compaq Computer Corporation. All rights reserved. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.