What if my device fails the test?

If the tape device fails to pass a Standard or Custom test, perform the following steps if possible:

1.    Rerun the test.

2.    Replace the cartridge and rerun the test.

 

NOTE:  If the replacement cartridge is new, try a cartridge from a different batch. Compaq recommends that you set aside a cartridge employed in any previously successful test as a reference.

3.    Clean the drive using a recommended cleaning cartridge. Rerun the test.

4.    Contact Compaq if the device still fails.