Troubleshooting HP Management Agents

When going through the initial setup of the HP  Web-enabled System Management software and you fail to provide an Administrator, Operator and User password; then the first time that you try to access the Device Home page you will received a failed login screen.  If this happens you will need to do one of the following:

Or

Problem: Global Unique Identifiers are the same for all devices when using Disk Imaging software on servers.

Solution 1: If the disk image has not been taken, perform the following after installing the HP Management Agents on the source machine and capture the image before restarting the HP Management Agents. Uninstall all HP Management Agents from one of the devices. Use the Disk Imaging software to copy the configuration from the device without the HP Management Agents installed. Use the disk image from Step 2 to copy to the target devices. Reinstall the HP Management Agents on all the devices.

Solution 2: If the disk image has already been deployed, perform the following to remove the image from each target device. The following information is divided by Network Operating Systems.

In NetWare:

The Globally Unique Identifier information is stored in a 16-byte file on the SYS:\SYSTEM subdirectory of the NetWare server. This file is created and populated with the Globally Unique Identifier when  Insight Manager 7 performs an SNMP SET command to the NetWare server. To remove the permanence of the Globally Unique Identifier, delete the file \SYSTEM\CPQBSSA.CFG in the NetWare SYS volume. Once the file is deleted, restart the HP Management Agents and Insight Manager 7 will assign a new Globally Unique Identifier when the system is discovered.

In Microsoft Windows NT:

The HP Management Agents create the Globally Unique Identifier information in an entry in the Microsoft Windows NT registry. To remove permanence of the Globally Unique Identifier, remove the entry:

HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent\hostGUID

Once the entry is removed, restart the HP Management Agents services and a new Globally Unique Identifier will automatically be generated.

In UnixWare:

The Globally Unique Identifier information is stored in a file that is created and populated with the Globally Unique Identifier when Insight Manager 7 performs an SNMP SET command to the UnixWare server. To remove the permanence of the Globally Unique Identifier, delete the following file from the UnixWare system.

/var/spool/compaq/foundation/registry/cpqhoguid.dat

Once this file has been deleted, restart the HP Management Agents and Insight Manager 7 will assign a new Globally Unique Identifier when the system is discovered.

Problem: I entered a valid account and password for the System Management Home Page to change my access level. It was accepted, but the web page still indicates that I have a different account logged in.

Solution: For some browsers, this occurs when pages that you have previously accessed are stored in the cache of the browser (Internet caching). When you want to access them again, the browser displays them from the cache, instead of regenerating the pages. Management HTTP Server does not support Internet caching, and it must be disabled by following these steps:

Note: Make sure you have enabled Cookies in the browser. They are required for security.

Problem: When attempting to browse to web-enabled management software on port 2381, I see a page containing the following message:

This system is not fully configured and is not accessible because there is not a valid administrator password. An administrator password needs to be configured by either reinstalling the web-enabled management software or following the instructions in the Security white paper.

Why do I get this message?

Solution:  

The system was installed without configuring the passwords for the Administrator, Operator, or User accounts. An administrator password is required to be set in order for HP  web-enabled System Management  software to function correctly.

To resolve:

1. Consult the installation instructions for your HP web-enabled System Management  software to learn how to use the system software Configuration Tool to pre-configure components prior to silent updates.

2. Reinstall the software after configuring the component package to contain an account password.

3. Install the software via a manual procedure so you will be prompted for the password on the managed device.

4. Or for specific instructions regarding copying an existing CPQHMMD.ACL file from a configured server, refer to “How to Replicate Passwords and Configuration Data across Multiple Devices” section of this guide.

5. Use  Insight Manager 7’s Application Launch feature to update the CPQHMMD.ACL out to servers already installed.

Note:  Step 5 should only be administered as a last resort.

Note:  For more information on overall security features, see the Understanding Insight Manager 7 Security white paper (15PJ-1001A-WWEN) on the Management CD. To learn more about Application Launch, see Chapter 10 the Insight Manager 7 Technical Reference Guide located on the Management CD.  

The Windows NT software has been tested with the following browsers:

The Novell NetWare software has been tested with the following browsers:

The SCO UnixWare 7 software has been tested with the following browsers:

The Linux software has been tested with the following browsers:

The minimum browser requirements must be met for the web-enabled Management Agents for Servers to work correctly.

Depending on how they were implemented, some browsers may or may not work correctly when used with different operating systems.

Known Browser Issues

SNMP Community String Issues

IMPORTANT:  For Windows. Net, Windows 2000, Windows NT, NetWare 5.1, NetWare 6.0 (SNMP Only.) You must enter the Monitor and Control community strings for this device. The HP Management Agents and Insight Manager 7 will use these community strings to communicate with the OS SNMP service. If you elect not to create a Control community string, it will not be possible to perform certain operations such as clearing the integrated management log or changing agent configuration settings.

# /usr/sbin/snmpd stop

#/usr/sbin/snmpd start

Related Topic:

Accessing HP Management Agents