Release Notes

These release notes discuss any issues and their potential workarounds, as well as special information regarding the contents of Insight Diagnostics Online Edition for Linux.

HP Insight Diagnostics

Deployed from the ProLiant Support Pack, the HP Insight Diagnostics Online Edition maintenance utility displays information about your server’s hardware configuration. HP Insight Diagnostics Online Edition is a new web-enabled management agent provided with the ProLiant Essentials suite of products from HP. As of SmartStart 7.1, HP Insight Diagnostics Online Edition featuring Survey and the IML Viewer will be replacing the Survey Utility previously included with SmartStart.  The online version of HP Insight Diagnostics provides the same functionality as the Survey Utility for Windows and Linux and does not perform any hardware tests on the system. Although not required, it is recommended that you uninstall the current Survey Utility for Windows or Linux before beginning the installation of HP Insight Diagnostics Online Edition.

Diagnostics Issues

Diagnostics issues are known problems in Diagnostics that will be corrected in a future Diagnostics release.

  • Scheduling diagnostics does not work

Description

When using the browser-based user interface or command line to schedule diagnostics, diagnostics will not get scheduled.

Workarounds

cron does not get correctly setup to schedule diagnostics. Open a crontab session with “crontab –e” after scheduling diagnostics.  The crontab editor will display diagnostics as scheduled.  Simply re-save the crontab and the scheduling will take affect. A correction will be added in a future version of diagnostics.

·        Internal Conditions reports incorrect information

Description

Internal Conditions information in Survey may report incorrect temperature information.

Workarounds

No workaround. This is not a hardware problem.  More detailed information will be added in a future version of diagnostics. 

  • ATA RAID logical drives are incorrectly identified as SCSI hard drives

Description

On systems with ATA RAID controllers, only configured RAID volumes are visible through diagnostics, and they are labeled as SCSI hard drives.

Workarounds

No workaround. A correction will be added in a future version of diagnostics.

·        Drivers listed as unknown

Description

In the Miscellaneous category of the summary page, some device drivers are listed as “unknown”.

Workarounds

No workaround. More detailed information will be added in a future version of diagnostics. 

  • Some user messages may not be localized and are displayed in English

Description

Some messages presented to the user may be in English when running in French, Italian, German, Spanish, or Japanese.

Workarounds

No workaround. A correction will be added in a future version of diagnostics.

Diagnostics Limitations

Diagnostics limitations are feature constraints due to the environment that diagnostics is running or features that have not been added in the current version.

  • No Fan, Temperature, or Power Supply information available without the HP Management Agents installed and running.

Description

Diagnostics is dependent on the HP Management Agents for several health related devices such as fans, temperature sensors, and power supplies. If the Management Agents are not running, diagnostics ignores these devices and it appears as if they do not exist.

Workarounds

Ensure that you are running the latest HP Management Agents. Then Install Insight Diagnostics on your Linux partition.

Diagnostics Notes

Diagnostics notes are usability issues that the user should be aware of, but should not be considered problems.

  • Floppy I/O error reported during Survey capture

Description

During Survey capture, HP Insight Diagnostics attempts to determine the size of the media installed in the floppy drive.  If no media is inserted in the floppy drive, a Floppy I/O error is reported by the Operating System.

  • "HP Insight Diagnostics is not supported on this product." reported

Description

HP Insight Diagnostics is only supported on HP or Compaq ProLiant servers that have the ROM-Based Setup Utility (RBSU). The HP Management Agents is required to make this determination, so if this error is received on a system that is apparently a supported system, it could be that the HP Management Agents is not loaded and running.

Workarounds

For HP ProLiant servers, load the HP Management Agents included with the Management Agents on the HP SmartStart CD.

  • "Unsupported operating system" reported

Description

This error indicates that HP Insight Diagnostics is attempting to run on an unsupported operating system.

Workarounds

Run Insight Diagnostics on a supported operating system.

  • RPM does not uninstall all diagnostics files.

Description

Uninstallation of Insight Diagnostics does not remove files generated when running diagnostics.

Workarounds

Some files may be generated during the execution of Insight Diagnostics. Manually remove the /usr/share/diagnostics directory with the command "rm -rf /usr/share/diagnostics".

  • Incorrect PCI slot number reported a device

Description

An incorrect PCI slot number may be reported by the SMBIOS and subsequently by Insight Diagnostics.

Workarounds

Update the system ROM and rerun Insight Diagnostics.

  • Array Controller memory size is reported incorrectly on some controllers

Description

Array Controller memory is often underreported in the Overview section of diagnostics, especially for controllers with 64 MB or less of memory. This is a problem where the array controller firmware misreports the physical memory size to diagnostics.

Workarounds

The actual controller memory size is reported during power-on self-test (POST). An Array Controller firmware upgrade may resolve this issue.

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