Release Notes

These release notes discuss any issues and their potential workarounds, as well as special information regarding the contents of Insight Diagnostics Offline Edition.

HP Insight Diagnostics

The HP Insight Diagnostics maintenance utility displays information about the system hardware configuration and performs system and component tests to ensure that the system is operating properly.

 

1. Diagnostics Issues

Diagnostics issues are known problems in Diagnostics that will be corrected in a future Diagnostics release.

·         Tape test reports false failure on retry

Description

The Tape test reports a false failure when a retry is attempted due to not having a tape inserted in the drive.

Workarounds

No workaround. This failure does not indicate a hardware problem.  A correction will be added in a future version of diagnostics.

·         ATA RAID logical drives are incorrectly identified as SCSI hard drives

Description

On systems with ATA RAID controllers, only configured RAID volumes are visible through diagnostics, and they are labeled as SCSI hard drives.

Workarounds

No workaround. A correction will be added in a future version of diagnostics.

·         SATA incorrectly identified as IDE or SCSI

Description

On systems with SATA, the device may be incorrectly labeled as SCSI or IDE depending upon the configuration.

Workarounds

No workaround. A correction will be added in a future version of diagnostics.

·         Missing Mouse information

Description

Mouse information in Survey may be missing under the Input Devices section of the Survey Tab.

Workarounds

No workaround. A correction will be added in a future version of diagnostics.

·         Missing Parallel Port information

Description

Parallel Port information in Survey may be missing under the Communication section of the Survey Tab.

Workarounds

No workaround. A correction will be added in a future version of diagnostics.

·         Missing Serial Port information

Description

Serial Port information in Survey may be missing under the Communication section of the Survey Tab.

Workarounds

No workaround. A correction will be added in a future version of diagnostics.

·         HP Superstore Autoloader DAT 40 x6 missing

Description

Insight Diagnostics will not identify or test the HP Superstore Autoloader DAT 40 x6

Workarounds

No workaround. A correction will be added in a future version of diagnostics.

 

2. Diagnostics Limitations

Diagnostics limitations are feature constraints due to the environment that diagnostics is running or features that have not been added in the current version.

·         Extended periods of testing, that last over 48 hours, may unexpectedly cause Insight Diagnostics to stop running.

Description

When running Insight Diagnostics continuously for several days or performing multiple diagnostics activities in a single session, the user interface may stop responding to user input.

Workarounds

Power cycle the system and re-run Insight Diagnostics.

·         Localization

Some strings may not be localized and are displayed in English.

·         Limited Survey information

Description

Survey may not display complete information for some devices or information for some devices may be limited.  Data captures are based upon drivers available to diagnostics.

·         No memory testing support for systems with 256MB memory or less installed.

Description

Due to limited available memory on 256MB systems, memory tests are listed as untestable.

·         No keyboard, mouse, or graphics diagnostics support for systems with 128MB memory or less installed.

Description

Due to limited available memory on 128MB systems, keyboard, mouse, and graphics tests have been disabled.

·         No Fibre Channel diagnostics support

Description

Fibre Channel PCI cards are identified, but testing and identification of attached storage devices are not available at this time.

·         Certain devices are not available for testing when running Insight Diagnostics

Description

Network Interface Controllers and CD-ROM drives cannot be tested.

3. Diagnostics Notes

Diagnostics notes are usability issues that the user should be aware of, but should not be considered problems.

·         Incorrect PCI slot number reported for a device

Description

An incorrect PCI slot number may be reported by the ROM and subsequently by Insight Diagnostics.

Workarounds

Update the system ROM and rerun Insight Diagnostics.

·         Array Controller memory size is reported incorrectly on some controllers

Description

Array Controller memory is often underreported in the Overview section of diagnostics, especially for controllers with 64 MB or less of memory. This is a problem where the array controller firmware misreports the physical memory size to diagnostics.

Workarounds

The actual controller memory size is reported during power-on self-test (POST). An Array Controller firmware upgrade may resolve this issue.

 

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