HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues.
In addition to robust management tools, service tools can be invaluable in quickly resolving server problems. In order to streamline the service process and resolve problems quickly, it is necessary to have the right information available at the time that a service call is placed. The primary information requirement, and the one that provides the greatest insight into potential server issues, is the configuration of the system. Insight Diagnostics helps provide higher server availability through the following features:
Online installation and operation—No requirement to take the server offline or reboot the server in order to use Insight Diagnostics.
Comprehensive configuration capture under a single tool—Gathers detailed hardware and operating system configuration information under a single tool.
Automatic configuration audit trail—Automatically maintains a configuration history for the server. By storing multiple configuration snapshots and highlighting changes and differences, the utility can provide a detailed record of the server history.
Testing of critical hardware components—Provides for hardware testing and logging of failures.
Integrated Management Log (IML)—Insight Diagnostics can manage the server Integrated Management Log.
Generate Report Ticket—Provides collection of diagnostic errors, IML records, and end user information in a format that can be submitted to support organizations for assisted troubleshooting.
Remote Capability—Allows testing of a server through the browser interface when used in an online mode.
This combination of features simplifies the service process and minimizes downtime experienced by a server.
Typical uses of the Insight Diagnostics are:
Testing and diagnosing apparent hardware failures
Document server configurations for upgrade planning, standardization, inventory tracking, disaster recovery, and maintenance
Compare historical configurations on the same server or another (baseline) server
Send configuration information to another location for more in-depth analysis
Related Topics:
Insight Diagnostics Introduction