[SunHELP] Summary: Remedy license tool

[Zsentient]

Thanks for those that responded. Does not appear to be a Solaris issue.  Agree, possibily an error in the application font config file.   I searched for iso8859-1-1 on the www.iso.org and found no matches, believe that an extra "-1" is being appended to  "iso8859-1".  Suggested to Remedy Admins to open case with Remedy support.


-----Original Message-----
From: George Munk [mailto:MUNKG at iomega.com]
Sent: Friday, June 13, 2003 5:42 PM
To: The SunHELP List; Zsentient
Subject: RE: [SunHELP] RE: Remedy license tool 


If I'm reading the error message correctly, it appears the application
is finding an invalid character, a double quote ("), in a font
specification. The app-defaults files I have seen from a Remedy
installation are Aruser and NTSystem. I suggest you look for these files
and look at the font specifications.


Good luck,
George Munk


> -----Original Message-----
> From: Zsentient [mailto:zsentient at anosc-e.5sigcmd.army.mil] 
> Sent: Friday, June 13, 2003 9:13 AM
> To: shellscript-l at OpenITx.com; sunhelp at sunhelp.org; 
> unixadmin-l at openitx.com
> Subject: [SunHELP] RE: Remedy license tool 
> 
> 
> Thanks for answering Renee,  first response I have received 
> on this very annoying problem.  I have not been able to get 
> the tool to display correctly as of yet.  I am displaying 
> back to a Sun monitor.  I have checked the following to no 
> avail and wanted to verify it was not a Sun problem, before I 
> have the Remedy Admin's call for support:
> 
> 1.  Checked patch level.
> 2.  Checked installed packages and have found no differences 
> from a working system.
> 3.  Checked locale variables.
> 4.  Checked /usr/lib/font and /usr/lib/fn, compared to 
> working system and no major diffs.
> 
> -----Original Message-----
> From: Renee Mitchell via shellscript-l
> [mailto:shellscript-l at openitx.com]
> Sent: Friday, June 13, 2003 6:16 AM
> To: Zsentient
> Subject: [shellscript-l] Re: Remedy license tool
> 
> 
> Archive Page - http://www.ittoolbox.com//I/shellscript.asp
> 
> 
> It's been awhile since I did this, but my only recommendation 
> is talk to
> Remedy support.  Did you ever get it working?  What kind of 
> terminal are you
> using?


-----Original Message-----
From: Joran Family [mailto:joranfamily at cox.net]
Sent: Wednesday, June 18, 2003 2:22 AM
To: Sun Forum
Subject: [SunHELP] RE: Remedy license tool


My bad guys for some reason I thought there was a problem running aruser.
Try issuing xhost + then export the display and using the ./license command
as root.
Xhost + must be done at the system that has license

Pete
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----- Original Message -----
From: "zsentient at ox.anosc-e.5sigcmd.army.mil via shellscript-l"
<shellscript-l at OpenITx.com>
To: <re_mitchell at msn.com>
Sent: Wednesday, June 11, 2003 1:57 AM
Subject: [shellscript-l] Remedy license tool
 
Hello.  Receive the following error messages when I try to bring up the remedy license tool.  I have set the DISPLAY variable and do get the tool to display, but with a reduced color palete. The same base config on another server works correctly with no errors and a proper display.  I have checked locale variables, as well.  Any ideas would be appreciated...

#  ./license
Remedy License Tool  Version 4.05.02
Copyright (c) 1991-2001 Remedy Corporation.  All Rights reserved.
" is not defined74
    Cannot parse default background color spec
" to type FontStructCannot convert string "-*-courier-medium-r-*--12-*-iso8859-1-1
[1]    Done                 ./license