[SunHELP] Re: Advice requested on UltraSPARC-III reboot probl em

[Fletcher, Joe]

Don't say they are still shipping that dodgy piece of bent wire as a torque
wrench?

That thing must have been the cause of a million support calls on E420Rs
alone. It would probably have been more cost-effective to supply Snap-On's
finest with the systems.



-----Original Message-----
From: Herpers, Joseph [mailto:joeh at stsolutions.com]
Sent: 8 November 2001 14:10
To: 'sunhelp at sunhelp.org'
Subject: RE: [SunHELP] Re: Advice requested on UltraSPARC-III reboot
probl em


There have been seating problems with the 750's in the Blade 1000, the
tool they provide in a word, sucks, use another torque wrench and try
and seat the CPU correctly.

-----Original Message-----
From: sunhelp-admin at sunhelp.org [mailto:sunhelp-admin at sunhelp.org]On
Behalf Of Hichael Morton
Sent: Thursday, November 08, 2001 9:00 AM
To: sunhelp at sunhelp.org; k.fitch at adfa.edu.au
Subject: Re: [SunHELP] Re: Advice requested on UltraSPARC-III reboot
problem


Kent,

CPU0 is the first processor in the box.  If it is a uniprocessor box, it
is labeled CPU0 in the diagnostics.

If it is a new box, it will be under warranty and/or contract (if you
purchased one).  Give Sun a call, they will diagnose the problem and
send the part or the FE to fix it.

My first guess is the CPU or the systemboard.  You may want to reseat
the CPU (and memory since the box is open).


Hope this helps,

HM


Kent Fitch wrote:
> 
> Thanks for replying Mike:
> 
> Mike wrote:
> 
> > What machine is it that contains the 750Mhz?  Is it the right
> > machine for the CPU?  Is the CPU just replaced? and the kernel
> > compiled with different CPU/architecture? was there any new
> > software upgrade?
> 
> It was an "out of the box" new machine as delivered by Sun with
> a single 750MHz processor. Immediately post-purchase (ie,
> before we started using it), a DVD and extra 18GB drive were
> installed by Sun engineers.
> 
> > > Nov  7 16:37:52 aserv SUNW,UltraSPARC-III: [ID 185311
kern.warning]
> > > WARNING:
> > >  [AFT1] Uncorrectable system bus (UE) Event on CPU0 User Data
Access
> > at
> > > TL=0,
> >
> > The above lines would indicate the kernel panic due to problem with
> the
> > system bus and rebooted, happens on CPU0 (multiple processors
system?)
> >
> > Just guessing on my part from the errors, you should provide more
> > information to see if anyone else can figure it out...like system
> arch.
> > (do uname -X) upgrade machine? new hardware/software added? which OS
> > version you're running, etc.
> 
> Thanks - yes, uname -X:
> 
> System = SunOS
> Node = aserv
> Release = 5.8
> KernelID = Generic_108528-10
> Machine = sun4u
> BusType = <unknown>
> Serial = <unknown>
> Users = <unknown>
> OEM# = 0
> Origin# = 1
> NumCPU = 1
> 
> uname -a:
> SunOS aserv 5.8 Generic_108528-10 sun4u sparc SUNW,Sun-Blade-1000
> 
> It is running Apache 1.3.20, Tomcat, Oracle 8.1.7.1, Java 1.3.1:
> 
> java version "1.3.1"
> Java(TM) 2 Runtime Environment, Standard Edition (build 1.3.1-b24)
> Java HotSpot(TM) Client VM (build 1.3.1-b24, mixed mode)
> 
> Kent Fitch
> AustLit gateway project http://www.austlit.edu.au
> 
> _______________________________________________
> SunHELP maillist  -  SunHELP at sunhelp.org
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