[Sunhelp] can I repost your mails?

[Mike Meredith at home]

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Hi

On Thu, 30 Mar 2000, you wrote:
> Anyone who knows of people we should directly complain to, let us know. 
> I'm not after flooding anyone's mailbox, but at the sametime, it's about
> damn time that Bill gets some credit for all of his hard work instead of
> these slaps in the face he keeps getting.  

One email signed by all of us might get the message across.

> problem - We've done to good a job as a user community in supporting
> each
> other that we're starting to hurt precious support contract revenue?  I
> highly doubt it, but then again, suits never think straight...

I rather doubt we're hurting the number of support contracts being sold --- for
any important Sun installation, a support contract is bought automatically (the
University I work for does, and we're the least likely place to spend that much
money). Informal support is fine for puzzling out niggles, or trying to tweak
the performance, but when the CPU on your payroll system goes bang, you want a
Sun engineer arrive with the right part yesterday.

To be semi charitable to Sun, maybe this is a case of someone in Sun saying
"get that guy to get rid of those confidential PDF's" and some eager lawyer
trying to get the site shutdown in order to make a name for himself/herself.

Anyway, thanks for the site Bill.
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