[Sunhelp] GBIC Failures...

Wed Jul 28 11:15:55 CDT 1999

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Thanks for the answers guys. We're hearing from another SA here in another
division the same story about bad GBIC cards from one vendor, and 2nd one
not being able to keep up with production. Guess its time to beat on our SE
and see about getting some of these guys swapped out and possibly getting a
spare or two onsite. 

Thanks!

- N

-----Original Message-----
From: Tubbs, Derric L [mailto:Derric.Tubbs at West.Boeing.com]
Sent: Wednesday, July 28, 1999 5:22 AM
To: 'sunhelp at sunhelp.org'
Subject: RE: [Sunhelp] GBIC Failures...

Luckily we had a spare around when mine failed.  We don't have DMP on our
A5000 so the GBIC was a single point of failure.  We had the same problem in
that the local Sun hardware guy had none on hand.  He had to put them on
backorder.  It was a fluke that we had a spare because it had been sent last
year when a hard drive was failing and they thought it might be a
GBIC...they never took it back :-)  I'm trying to get a second GBIC card in
my IO slot now so I can do DMP! :-)

> ----------
> From: 	Alex Campoe[SMTP:campoe at usf.edu]
> Reply To: 	sunhelp at sunhelp.org
> Sent: 	Wednesday, July 28, 1999 7:13 AM
> To: 	sunhelp at ohno.mrbill.net
> Subject: 	RE: [Sunhelp] GBIC Failures...
> 
> Well, we had a failure a couple of weeks ago on a E3500 that REALLY pissed
> me off. The processors were pegged on 95% iowait until we got the problem
> fixed.
>  
> This is what I got from our local tech support guy. Sun has two types of
> GBICs out there, from two different manufacturers. Well, the GBICs made by
> the first manufacturer they used started to fail all of a sudden. The new
> manufacturer cannot pop adapters fast enough to meet the demand. Sun did
> not have any parts in stock here or in Georgia when my GBIC failed. I
> raised hell and they had to borrow a spear from a local customer.
>  
> My advice: if at all possible, purchase a spare and keep it around, just
> in case.
>  
> Alex
> ---------
> Alex Campoe
> Associate Director, Systems
> Academic Computing - University of South Florida
>  
> -----Original Message-----
> From: sunhelp-admin at ohno.mrbill.net
> [mailto:sunhelp-admin at ohno.mrbill.net]On Behalf Of Steel, Nick - TPNWS
> Sent: Tuesday, July 27, 1999 7:21 PM
> To: 'sunhelp at ohno.mrbill.net'
> Subject: [Sunhelp] GBIC Failures...
>  
> We've recently had a high number (4) failures of the GBIC cards in some
> E450 and E3500 systems. We're begining to get a bit concerned that we're
> not just seeing random failures, but some kind of problem with the GBIC
> cards that are causing them to go out quickly (the replacement unit one
> system lasted about 2 months). 
> Is anyone else running into a high failure rate with the GBIC cards, or
> have they been pretty stable for everyone? 
> TIA 
> -- Nick Steel 
> Infrastructure Analyst 
> Distributed Server Infrastructure 
> Sempra Energy 
> V. 323-780-5042 
> E. nsteel at sempra.com 
> 

_______________________________________________
SunHELP maillist  -  SunHELP at sunhelp.org
http://www.sunhelp.org/mailman/listinfo/sunhelp

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<TITLE>RE: [Sunhelp] GBIC Failures...</TITLE>
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Thanks for the answers guys. We're hearing from =
another SA here in another division the same story about bad GBIC cards =
from one vendor, and 2nd one not being able to keep up with production. =
Guess its time to beat on our SE and see about getting some of these =
guys swapped out and possibly getting a spare or two onsite. =

<P><FONT SIZE=3D2>Thanks!</FONT>
</P>

<P><FONT SIZE=3D2>- N</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Tubbs, Derric L [<A =
HREF=3D"mailto:Derric.Tubbs at West.Boeing.com">mailto:Derric.Tubbs at West.Bo=
eing.com</A>]</FONT>
<BR><FONT SIZE=3D2>Sent: Wednesday, July 28, 1999 5:22 AM</FONT>
<BR><FONT SIZE=3D2>To: 'sunhelp at sunhelp.org'</FONT>
<BR><FONT SIZE=3D2>Subject: RE: [Sunhelp] GBIC Failures...</FONT>
</P>
<BR>

Luckily we had a spare around when mine failed.  =
We don't have DMP on our
 A5000 so the GBIC was a single point of =
failure.  We had the same problem in
 that the local Sun hardware guy had none on =
hand.  He had to put them on
 backorder.  It was a fluke that we had a spare =
because it had been sent last
 year when a hard drive was failing and they thought =
it might be a
 GBIC...they never took it back :-)  I'm trying =
to get a second GBIC card in
 my IO slot now so I can do DMP! :-)

> ----------
 > From: =
        Alex =
Campoe[SMTP:campoe at usf.edu]
 > Reply To:     =
sunhelp at sunhelp.org
 > Sent: =
        Wednesday, July 28, 1999 =
7:13 AM
 > To:   sunhelp at ohno.mrbill.net
 > Subject:      RE: [Sunhelp] =
GBIC Failures...
 > 
 > Well, we had a failure a couple of weeks ago on =
a E3500 that REALLY pissed
 > me off. The processors were pegged on 95% =
iowait until we got the problem
 > fixed.
 >  
 > This is what I got from our local tech support =
guy. Sun has two types of
 > GBICs out there, from two different =
manufacturers. Well, the GBICs made by
 > the first manufacturer they used started to =
fail all of a sudden. The new
 > manufacturer cannot pop adapters fast enough to =
meet the demand. Sun did
 > not have any parts in stock here or in Georgia =
when my GBIC failed. I
 > raised hell and they had to borrow a spear from =
a local customer.
 >  
 > My advice: if at all possible, purchase a spare =
and keep it around, just
 > in case.
 >  
 > Alex
 > ---------
 > Alex Campoe
 > Associate Director, Systems
 > Academic Computing - University of South =
Florida
 >  
 > -----Original Message-----
 > From: sunhelp-admin at ohno.mrbill.net
 > [<A =
HREF=3D"mailto:sunhelp-admin at ohno.mrbill.net">mailto:sunhelp-admin at ohno.=
mrbill.net</A>]On Behalf Of Steel, Nick - TPNWS
 > Sent: Tuesday, July 27, 1999 7:21 PM
 > To: 'sunhelp at ohno.mrbill.net'
 > Subject: [Sunhelp] GBIC Failures...
 >  
 > We've recently had a high number (4) failures =
of the GBIC cards in some
 > E450 and E3500 systems. We're begining to get a =
bit concerned that we're
 > not just seeing random failures, but some kind =
of problem with the GBIC
 > cards that are causing them to go out quickly =
(the replacement unit one
 > system lasted about 2 months). 
 > Is anyone else running into a high failure rate =
with the GBIC cards, or
 > have they been pretty stable for everyone? =

 > TIA 
 > -- Nick Steel 
 > Infrastructure Analyst 
 > Distributed Server Infrastructure 
 > Sempra Energy 
 > V. 323-780-5042 
 > E. nsteel at sempra.com 
 >

<P><FONT =
SIZE=3D2>_______________________________________________</FONT>
<BR><FONT SIZE=3D2>SunHELP maillist  -  =
SunHELP at sunhelp.org</FONT>
<BR><FONT SIZE=3D2><A =
HREF=3D"http://www.sunhelp.org/mailman/listinfo/sunhelp" =
TARGET=3D"_blank">http://www.sunhelp.org/mailman/listinfo/sunhelp</A></F=
ONT>
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