[Sunhelp] GBIC Failures...

Wed Jul 28 07:13:37 CDT 1999

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Well, we had a failure a couple of weeks ago on a E3500 that REALLY pissed
me off. The processors were pegged on 95% iowait until we got the problem
fixed.

This is what I got from our local tech support guy. Sun has two types of
GBICs out there, from two different manufacturers. Well, the GBICs made by
the first manufacturer they used started to fail all of a sudden. The new
manufacturer cannot pop adapters fast enough to meet the demand. Sun did not
have any parts in stock here or in Georgia when my GBIC failed. I raised
hell and they had to borrow a spear from a local customer.

My advice: if at all possible, purchase a spare and keep it around, just in
case.

Alex
---------
Alex Campoe
Associate Director, Systems
Academic Computing - University of South Florida

-----Original Message-----
From: sunhelp-admin at ohno.mrbill.net [mailto:sunhelp-admin at ohno.mrbill.net]On
Behalf Of Steel, Nick - TPNWS
Sent: Tuesday, July 27, 1999 7:21 PM
To: 'sunhelp at ohno.mrbill.net'
Subject: [Sunhelp] GBIC Failures...

We've recently had a high number (4) failures of the GBIC cards in some E450
and E3500 systems. We're begining to get a bit concerned that we're not just
seeing random failures, but some kind of problem with the GBIC cards that
are causing them to go out quickly (the replacement unit one system lasted
about 2 months).
Is anyone else running into a high failure rate with the GBIC cards, or have
they been pretty stable for everyone?
TIA
-- Nick Steel
Infrastructure Analyst
Distributed Server Infrastructure
Sempra Energy
V. 323-780-5042
E. nsteel at sempra.com

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<div class=3DSection1>

We=
ll, we
had a failure a couple of weeks ago on a E3500 that REALLY pissed me =
off. The
processors were pegged on 95% iowait until we got the problem =
fixed.<o:p></o:p>

<p class=3DMsoNormal><span class=3DEmailStyle16><font size=3D2 =
color=3Dnavy face=3DArial><span
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial'><!=
[if =
!supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>

Th=
is is
what I got from our local tech support guy. Sun has two types of GBICs =
out
there, from two different manufacturers. Well, the GBICs made by the =
first
manufacturer they used started to fail all of a sudden. The new =
manufacturer
cannot pop adapters fast enough to meet the demand. Sun did not have any =
parts
in stock here or in Georgia when my GBIC failed. I raised hell and they =
had to
borrow a spear from a local =
customer.<o:p></o:p>

<p class=3DMsoNormal><span class=3DEmailStyle16><font size=3D2 =
color=3Dnavy face=3DArial><span
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial'><!=
[if =
!supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>

<p class=3DMsoNormal><span class=3DEmailStyle16><font size=3D2 =
color=3Dnavy face=3DArial><span
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial'>My=
 advice:
if at all possible, purchase a spare and keep it around, just in =
case.<o:p></o:p></span></font></span></p>

<p class=3DMsoNormal><span class=3DEmailStyle16><font size=3D2 =
color=3Dnavy face=3DArial><span
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial'><!=
[if =
!supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>

<p class=3DMsoNormal><span class=3DEmailStyle16><font size=3D2 =
color=3Dnavy face=3DArial><span
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial'>Al=
ex<o:p></o:p></span></font></span></p>

<p class=3DMsoNormal><!--[if supportFields]><span =
class=3DEmailStyle16><font=20
size=3D2 color=3Dnavy face=3DArial><span =
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style=3D'mso-element:field-begin'></span><span=20
style=3D"mso-spacerun: yes"> </span>AUTOTEXTLIST \s "E-mail=20
Signature" <span =
style=3D'mso-element:field-separator'></span></span></font></span><![endi=
f]--><font
color=3Dnavy><span =
style=3D'color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></=
p>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3DGulim><span =
style=3D'font-size:
12.0pt;color:navy'>---------</span></font><font color=3Dnavy><span
style=3D'color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></=
p>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3DGulim><span =
style=3D'font-size:
12.0pt;color:navy'>Alex Campoe</span></font><font color=3Dnavy><span
style=3D'color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></=
p>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3DGulim><span =
style=3D'font-size:
12.0pt;color:navy'>Associate Director, Systems</span></font><font =
color=3Dnavy><span
style=3D'color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></=
p>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3DGulim><span =
style=3D'font-size:
12.0pt;color:navy'>Academic Computing <span lang=3DKO>–</span> =
University of
South Florida</span></font><font color=3Dnavy><span =
style=3D'color:navy;mso-color-alt:
windowtext'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><!--[if supportFields]><span =
class=3DEmailStyle16><font=20
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12.0pt;font-family:Arial'><span =
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span
class=3DEmailStyle16><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;mso-bidi-font-size:12.0pt;font-family:Arial'><![if =
!supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>

<p class=3DMsoNormal style=3D'margin-left:.5in'><font size=3D2 =
color=3Dblack
face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:Tahoma;color:black'>-----Original
Message-----<br>
<b><span style=3D'font-weight:bold'>From:</span></b>
sunhelp-admin at ohno.mrbill.net =
[mailto:sunhelp-admin at ohno.mrbill.net]<b><span
style=3D'font-weight:bold'>On Behalf Of </span></b>Steel, Nick - =
TPNWS<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, July 27, =
1999 7:21
PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> =
'sunhelp at ohno.mrbill.net'<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> [Sunhelp] GBIC
Failures...</span></font></p>

<p class=3DMsoNormal style=3D'margin-left:.5in'><font size=3D3 =
face=3DGulim><span
style=3D'font-size:12.0pt'><![if =
!supportEmptyParas]> <![endif]><o:p></o:p></span></font></p>

We've recently had a high number =
(4)
failures of the GBIC cards in some E450 and E3500 systems. We're =
begining to
get a bit concerned that we're not just seeing random failures, but some =
kind
of problem with the GBIC cards that are causing them to go out quickly =
(the
replacement unit one system lasted about 2 months). <o:p></o:p><=
/p>

<p style=3D'margin-left:.5in'><font size=3D2 color=3Dblack =
face=3DGulim><span
style=3D'font-size:10.0pt;color:black'>Is anyone else running into a =
high failure
rate with the GBIC cards, or have they been pretty stable for =
everyone?</span></font><font
color=3Dblack><span style=3D'color:black'> </span></font><font =
color=3Dblack><span
style=3D'color:black;mso-color-alt:windowtext'><o:p></o:p></span></font><=
/p>

<p style=3D'margin-left:.5in'><font size=3D2 color=3Dblack =
face=3DGulim><span
style=3D'font-size:10.0pt;color:black'>TIA</span></font><font =
color=3Dblack><span
style=3D'color:black'> </span></font><font color=3Dblack><span =
style=3D'color:black;
mso-color-alt:windowtext'><o:p></o:p></span></font></p>

-- Nick Steel 
Infrastructure Analyst 
Distributed Server Infrastructure 
Sempra Energy 
V. 323-780-5042 
E. nsteel at sempra.com <o:p></o:p>

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