[rescue] Phaser 840

[Andrew Weiss]

On Apr 16, 2004, at 12:16 PM, Brooke Gravitt wrote:

> Anyone know Phaser 840-speak? Looking at a recently broken 840 as a
> possible rescue and the error code is:
>
> "Printer error Contact Service: Report Fault: 22,700.02:18962"
>
> Anyone?
>
> Jonathon: Found the NS 3.1 CD. Will send it out shortly. Whew!
> _______________________________________________
> rescue list - http://www.sunhelp.org/mailman/listinfo/rescue
>
>

Gene at work and I are certified on these.  This is from the service 
manual.  I can put it up for you to download if you'd like.  The last 
number is the page count, so the important error code is below:  (My 
guess is you need a new DM clutch.  This is a common problem with the 
Ogura clutches)

22,700.02 Command-stop event while transfixing. Typically becuase of a 
positioning error at the
start of drum maintenance or imaging.
a. Verify that the lower tray
is properly loaded.
b. Try heavier media
c.
1. More than one sheet of
media in the path
a. Multiple pick a. Try again
2. Media perfect in media path
(exit door area)
a. Check for drum rotation
b. Y-axis encoder defective, or
not seated properly
c. Drum maintenance clutch
d. PostScript fault
e. Front panel error
f. Power supply problem
a. Check for Y-axis motion
blockage
b. Reseat or replace
encoder
c. Replace the drum
maintenance clutch
d. Try again, cycle power, or
NVRAM reset
e. Replace front panel
assembly
f. Replace power supply

Andrew