[rescue] U1 fan FCO details (called sun today)

[Michael Schiller]

Do you have to have a contract with Sun to get the mb replaced? I have like 3
U1's here, although I'm not sure if they need replacing or not. The new ones
come without a fan on the CPU? (just a large heat sink?)

-Mike

"Loomis, Rip" wrote:

> > > [...] Sun didn't want to
> > > replace my MB.  They said that the FCO is only valid for fans
> > > with five blades and mine has seven.
> >
> > They didnt ask me how many blades my fan had... but I know
> > they ran through a couple revisions of different fans before just
> > giving up and sending out boards with bigger heatsinks.
>
> I called this AM to open a case, and just got the (expected) call
> back from an actual Sun engineer to verify things.  They're shipping
> two U1/200E MBs to replace the only two we have here with fans--
> one with a five-blade (that's already stopped) and one with a
> seven blade (which is still going fine).
>
> I specifically asked if I could go ahead and get the second one
> dealt with even though it had seven blades, and he had no problem
> replacing that MB as well.  Same deal as before, postage-paid to ship
> it back in the same box.
>
> Sun support continues to rock.  The only bad thing is going to be
> getting this ^%&*() C3D/Series3 card wedged onto the new motherboard...
>
>   --Rip
> _______________________________________________
> rescue list - http://www.sunhelp.org/mailman/listinfo/rescue

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