[rescue] No Flame Bait..

[ed at the7thbeer.com]

Fair enough for you to be upset, but...

> In addition I have spoke to 8 other emac owners that have had
> similar problems.  Apple is creating a scandal by not replacing, 
> but just offering to repair them.  One poor soul has had 3
> new Emacs in the last 1 month and all have gone bad.....

I don't think 9 people is a representative sample of all eMac owners.
Therefore, I think the term "scandal" is misplaced, moreso since this
isn't an act of gross misbehavior.  They *are* at least fixing
them/repairing them.  

> There are over 300+ postings on the Apple Discussion Forums
> about people and their defective Emacs. Apple has really blown it
> with their Quality Control this time.  

I guess too few people here are old enough to remember the Apple III.
That was an Apple QC issue.  But, if the eMac is made in a 3rd party,
off-shore factory, how is this an Apple QC issue?  Sounds like a QC issue
with the subcontractor.

 > I am currently writing an Article for the Wall
Street Journal and > a couple of other Computer Magazines in regards to
APPLE REPAIR. 

Since you are a journalist, you may want to encourage people to do 2
things.  First, send written complaints to Apple.  Then file complaints
with the Federal Trade Commission at http://www.ftc.gov/ftc/consumer.htm.
Unless Apple designates a 3rd party agent to receive service of process,
send complaints to their SoP address.  You may also want to contact
various journalists that deal with technology issues on a regular basis,
i.e. Dan Gilmour of the San Jose Mercury News, Jim Coates (though he's an
admitted Mac hater) of the same paper, Larry Maggid (?) who works for
KGO-810 and TechTV IIRC and so on.  If there is an issue to be brought up,
they would have the proper contacts for research and analysis.

HTH,

-Ed