[rescue] WTB: IBM IDE HD

[Chris Petersen]

Feh.  WD is nowhere near as nice as they used to be about warranty returns -
I had a drive well-within warranty turned down because part of the plastic
casing around the IDE connector was *cracked*.  Something which I still
think happened whilst they had it, but could never prove.  I went 4 rounds
with them on it, never did get a new drive, only insulted by Western Digital
tech managers.

As I understand it (from one of their own people), they're now cracking down
on all warranty returns almost anally - if it ain't pristine from the
factory, they won't take it, period.

BTW, the reason they failed the drive with the crack in the plastic casing? 
The old "ESD" excuse...I might buy it on a newer, higher-speed drive but
this was an older 2GB drive, well known for certain types of failure and
often prone to warranty replacement.  My guess was that they were told to
find reason to take as few of them back at this stage as possible.  Heck, if
I was more cynical I would accuse them of damaging the drive for that very
reason.

Anyways, for IDE, I hear really good things about IBM.  Everybody else is
so-so, although Maxtor always had really, really good support.  For SCSI,
I've had really good success with Quantum, Seagate Barracudas & Hawks, and
IBM.  I've not had the opportunity to try a Fujitsu drive yet, but I hear
they're fairly passable as well.

Chris

-- 
Chris Petersen
Systems Engineer, Industry Services, Unigraphics Solutions Inc.
Co-founder, auctions.workstations.org
Email: havoc at apk.net


On Thu, Jun 21, 2001 at 02:31:43PM -0400, nick at snowman.net wrote:
> Most of the reason I love WD is exactly what you just described.  They say
> "what's the manufacturer date on the drive" I tell them, they ship me a
> new drive while I ship the old one back.  Done.  Seagate do that? heh yeah
> right.
> 	Nick
> 
> On Thu, 21 Jun 2001, Dan Sikorski wrote:
> 
> > > Wait a minute.  I thought that Seagates were supposed to be good.
> > What is
> > > good?  In IDE, I have Fujitsu, Maxtor, Western-Digital, and Seagate.
> > > Scsi, I have, well, I have Maxtor and Seegate, not sure what else.
> > Which
> > > of these are decent, which aren't?
> > 
> > This is bound to start a holy war similar to the vi (yeah!) vs. emacs
> > (boo!) one.  I have yet to find a HD manufacturer that everyone can
> > agree on.  Personally, I've had good experience with Maxtor for IDE
> > drives.  Also, IMHO, great people can make up for a failed drive.  I had
> > a Western Digital drive fail, and called in to get a replacement.  This
> > happened to be on my birthday.  I got the drive the next day, and it's
> > manufacturing date was my birthday.  So, I now have a WD drive that was
> > made on my 20th birthday. Besides, if anyone counts on a hard drive to
> > not fail, they're nuts.  We all know that HD's fail, regardless of
> > manufacturer.  This is (part of the reason) why we back things up.
> > 
> > 	-Dan Sikorski
> > 
> > _______________________________________________
> > rescue maillist  -  rescue at sunhelp.org
> > http://www.sunhelp.org/mailman/listinfo/rescue
> > 
> 
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